Customer Satisfaction Feedback: Fill & Download for Free

This one irritates me every fuckin' time:"Your suggestions/feedback are valued and customer satisfaction is our ultimate priority."

Helprace is help desk software that allows you to collect customer satisfaction rating after every ticket or a reply to every ticket: How Helpful Are You? Find Out With Customer Satisfaction RatingsBut.It’s also important to give customers an easy-to-use, intuitive platform to speak their mind when they are on your site or just finished using your product.Look for an app that allows you to pro-actively stay ahead of our customers - effectively diffusing the majority of issues before they transform into tickets. Helprace (free), Getsatisfaction, Zoho Discussions and Uservoice all provide similar feedback gathering apps.

We need to measure customer satisfaction because we are in the business of satisfying customers — and like the business adage goes, what is not measured cannot be managed. Measuring customer satisfaction isn’t only about gauging how your customers respond to your output, it also gives you clarity on what you put in the client-supplier relationship.This we all know: Customer satisfaction leads to customer loyalty. While acquiring new customers and keeping a healthy pipeline are vital components of a successful business, it costs five times to land a new customer than to retain an existing one. In any business sense, making the effort to satisfy customers is well worth it.While customers now have the power and platforms to broadcast their opinions on just about anything, keeping customers happy is not that black and white. It’s not always a matter of liking and hating. Moving the customer satisfaction, needle so to speak, impacts business. Every little improvement on how your customers perceive and value your products and services directly impacts your bottomline.You need to define and track the indicators of customer satisfaction according to your objectives. Measuring NPS, CSAT, and other customer success KPIs helps you get a complete picture. You need to evaluate your performance as well as get direct feedback from your customers.We published this rundown of KPIs that could give you a better understanding on why each should be measured:What are the Important Customer Success MetricsTracking your performances establishes clear goals for your operations which you can improve upon. By striving to hit your objectives, you have a definite measurement to assess how well your customer service is performing.Direct feedback from customers, on the other hand, will confirm the effectiveness of your operations. Having performance goals mean nothing if it does not lead to customer satisfaction. That’s why these two aspects must not be looked at as separate from each other.Businesses can no longer ignore how crucial customer satisfaction is to their success in terms of revenue and growth. It’s important that it is emphasized so you are able to improve it and gain an edge over their competitors.