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PDF Editor FAQ
Will insurance underwriters lose jobs because of software and other automation systems?
Automation already HAS done that. And so has finance. Lemme ‘splain.Back in the day (MY day, 35 or 40 years ago) insurance underwriters were actual very bright and experienced people who used their intelligence to decide on whether to offer coverage, and at what price.An example: Imagine a sprawling home in the midst of a forest, with a gravel driveway leading to an old country road, and the nearest fire department over 10 miles away. No hydrants anywhere. And this, in an area where 60″ of accumulated snow was not uncommon in the winter. This would be a tough case to insure at any price, and if coverage was offered, it would be at the highest published rate.However, back in the day, I as the agent would call the personal lines underwriter and advise them of the following:Property has an advanced alarm system.Property has a large pond within 50 feet of the house, fed by an ever flowing spring, and is within 200′ of a river, with road access to the river.Home is built of concrete block with a stone face.Home is new, and exceeds code.Client also has his business and auto insurance with the company, and has been influential in referring high value clients, to us.Client accepts a deductible of $2,500.I would send interior and exterior pictures and a copy of the plat on which the building was erected.Bingo - back comes a quote at the same rate as a home within the city limits.THAT was THEN.And something else happened, back then (1980). Interest rates skyrocketed, and many investors had money market accounts which paid as much as 21% interest per year. Good as this was for ordinary folks like me, it was gangbusters for the insurance companies, who had a perfect storm: government backed money funds with incredible income.And thus the finance people at the insurance companies now controlled the fundamental underwriting criteria of the pure insurance side of the house. The name of the game was to write as much business as possible. Who cared if you lost money on the insurance side? You’d more than make it up on the investment side. Everything was reduced to the math. And that’s where the automation (or at least the computers) came in: the calculus for insurance rates was controlled by a factor for investment returns.Any idiot could read down and across rows and columns of numbers to pick off a rate. And so, idiots were hired to do just that. The old underwriters (many of whom were, at that time, actually old) were either not replaced or otherwise were moved into (wait for it -) MARKETING.At the time, this was known as the “soft market.” Competition was fierce, as company after company introduced new discounts. Highly paid underwriters were replaced by the equivalent of high school graduates who functioned more as order takers than as actual insurance people - and they were cheap.All of this served to fuel insurance automation, not just for rate and premium calculation, but also for the production of the actual paper policies en masse. In a few years, the declining cost of automation made it available to the larger agencies, who installed their own in-house systems: Redshaw, Insurnet, and myriad others.Much of the software was developed by agents (and out of work underwriters). And the insurance companies started buying up or investing in the automation vendors. Hartford bought Redshaw; Continental bought Insurnet. To make yet MORE money, the insurance companies would finance the purchase of automation for the agencies. In this way, the automation quite literally fueled development of the agency plant.And then, boom! The “hard market” set in. Money markets dropped down to more reasonable levels, and insurance rates went back up to compensate. The automation made that easier, too. And the automation was also deployed to say “yes” or “no” to the risks submitted for coverage. If a case did not meet the underwriting criteria, it was simply rejected. The old underwriters were a thing of the past; their replacements simply looked at the criteria list; if you qualified, you were in; if not, you were out. Ponds, rivers, special construction features or business considerations simply weren’t on the radar, anymore.The agencies -especially the smaller ones- were especially hard hit. Clients they brought in under the soft market were either not renewed, or renewed at huge increases; the insureds were in a panic, looking not just for a tolerable rate, but for any coverage at all. Competition for the best commercial accounts was greatest among the large agencies, with the largest stables of companies from which to choose. Smaller agencies handling Nationwide, Travelers and a few mutual companies were snatched up in buyouts from the larger agencies.So, the answer to the question about underwriters losing their jobs was answered decades ago. With rare exception, they already have. People may still carry the “title” of underwriter, but that title is on par with bank Vice-Presidents: doesn’t really mean very much.Toward the end of my insurance career, when the fax machine was the way to send various jokes and cartoons, I saw a page drop from the office fax, which in large block letters said, “PLEASE, GOD, GIVE US ANOTHER SOFT MARKET, AND THIS TIME WE PROMISE NOT TO PISS IT ALL AWAY.” The blurred printing indicated how often it had been copied, faxed, copied, fax, time and again.[EDIT]: After having posted the above, I had the sinking feeling it wasn’t really complete. Now I know why. I have referred to underwriters at the COMPANY level, ignoring AGENCY underwriters. Large, independent insurance agencies who represent dozens of insurance companies actually benefited from the hard market, because they had their own underwriters who could shop client accounts “in-house.” I should know; I was one of them. And many had cut their teeth as company underwriters themselves.Thus they could do more than just “go shopping.” Their familiarity with the decision criteria at the various companies told them a great deal about how to prepare an application to best fit the criteria. Consequently, a submission from one agent that may have been rejected out of hand by a particular company would be accepted by that same company from another agent who knew how to keep the peas from touching the mashed potatoes. Good underwriters, whose business was profitable for the company, often were so trusted as to have their applications rubber stamped and sent to the policy department for immediate issue of coverage. Part and parcel of this process was complete underwriting -every conceivable document a company would otherwise secure on its own was provided by the agency; driving records, building inspections, financial information -everything. Company staff had everything they needed, endured no expense to get it, themselves, and the complete disclosure, itself, was an incentive to issue the policy.A caveat, though: this situation applied mostly in commercial cases. Homeowner and auto policies were “by the book.” That remained strictly a “shopping” situation.Hope that helps.
What are the services provided by the Real estate agents?
Real Estate Agents provide the following long list of services.Pre-Listing Activities1 Make appointment with seller for listing presentation2 Send seller a written or e-mail confirmation of listing appointment and call to confirm3 Review pre-appointment questions4 Research all comparable currently listed properties5 Research sales activity for past 18 months from MLS and public records databases6 Research "Average Days on Market" for this property of this type, price range and location7 Download and review property tax roll information8 Prepare "Comparable Market Analysis" (CMA) to establish fair market value9 Obtain copy of subdivision plat/complex lay-out10 Research property's ownership & deed type11 Research property's public record information for lot size & dimensions12 Research and verify legal description13 Research property's land use coding and deed restrictions14 Research property's current use and zoning15 Verify legal names of owner(s) in county's public property records16 Prepare listing presentation package with above materials17 Perform exterior "Curb Appeal Assessment" of subject property18 Compile and assemble formal file on property19 Confirm current public schools and explain impact of schools on market value20 Review listing appointment checklist to ensure all steps and actions have been completedListing Appointment Presentation21 Give seller an overview of current market conditions and projections22 Review agent's and company's credentials and accomplishments in the market23 Present company's profile and position or "niche" in the marketplace24 Present CMA Results To Seller, including Comparables, Solds, Current Listings & Expireds25 Offer pricing strategy based on professional judgment and interpretation of current market conditions26 Discuss Goals With Seller To Market Effectively27 Explain market power and benefits of Multiple Listing Service28 Explain market power of web marketing, IDX and Find Real Estate, Homes for Sale, Apartments & Houses for Rent29 Explain the work the brokerage and agent do "behind the scenes" and agent's availability on weekends30 Explain agent's role in taking calls to screen for qualified buyers and protect seller from curiosity seekers31 Present and discuss strategic master marketing plan32 Explain different agency relationships and determine seller's preference33 Review and explain all clauses in Listing Contract & Addendum and obtain seller's signatureOnce Property is Under Listing Agreement34 Review current title information35 Measure overall and heated square footage36 Measure interior room sizes37 Confirm lot size via owner's copy of certified survey, if available38 Note any and all unrecorded property lines, agreements, easements39 Obtain house plans, if applicable and available40 Review house plans and make copy41 Order plat map for retention in property's listing file42 Prepare showing instructions for buyers' agents and agree on showing time window with seller43 Obtain current mortgage loan(s) information: companies and & loan account numbers44 Verify current loan information with lender(s)45 Check assumability of loan(s) and any special requirements46 Discuss possible buyer financing alternatives and options with seller47 Review current appraisal if available48 Identify Home Owner Association manager if applicable49 Verify Home Owner Association Fees with manager - mandatory or optional and current annual fee50 Order copy of Homeowner Association bylaws, if applicable51 Research electricity availability and supplier's name and phone number52 Calculate average utility usage from last 12 months of bills53 Research and verify city sewer/septic tank system54 Water System: Calculate average water fees or rates from last 12 months of bills )55 Well Water: Confirm well status, depth and output from Well Report56 Natural Gas: Research/verify availability and supplier's name and phone number57 Verify security system, current term of service and whether owned or leased58 Verify if seller has transferable Termite Bond59 Ascertain need for lead-based paint disclosure60 Prepare detailed list of property amenities and assess market impact61 Prepare detailed list of property's "Inclusions & Conveyances with Sale"62 Compile list of completed repairs and maintenance items63 Send "Vacancy Checklist" to seller if property is vacant64 Explain benefits of Home Owner Warranty to seller65 Assist sellers with completion and submission of Home Owner Warranty Application66 When received, place Home Owner Warranty in property file for conveyance at time of sale67 Have extra key made for lockbox68 Verify if property has rental units involved. And if so:69 .. Make copies of all leases for retention in listing file70 .. Verify all rents & deposits71 .. Inform tenants of listing and discuss how showings will be handled72 Arrange for installation of yard sign73 Assist seller with completion of Seller's Disclosure form74 "New Listing Checklist" Completed75 Review results of Curb Appeal Assessment with seller and provide suggestions to improve salability76 Review results of Interior Décor Assessment and suggest changes to shorten time on market77 Load listing into transaction management software programEntering Property in Multiple Listing Service Database78 Prepare MLS Profile Sheet -- Agents is responsible for "quality control" and accuracy of listing data79 Enter property data from Profile Sheet into MLS Listing Database80 Proofread MLS database listing for accuracy - including proper placement in mapping function81 Add property to company's Active Listings list82 Provide seller with signed copies of Listing Agreement83 Take additional photos for upload into MLS and use in flyers. Discuss efficacy of panoramic photographyMarketing The Listing84 Create print and Internet ads with seller's input85 Coordinate showings with owners, tenants, and other Realtors®. Return all calls - weekends included86 Install lock box if authorized by owner.87 Prepare mailing and contact list88 Generate mail-merge letters to contact list89 Order "Just Listed" labels & reports90 Prepare flyers & feedback faxes91 Review comparable MLS listings regularly to ensure property remains competitive in price, terms,conditions and availability92 Prepare property marketing brochure for seller's review93 Arrange for printing or copying of supply of marketing brochures or fliers94 Place marketing brochures in all company agent mail boxes95 Upload listing to company and agent Internet site, if applicable96 Mail Out "Just Listed" notice to all neighborhood residents97 Advise Network Referral Program of listing98 Provide marketing data to buyers coming through international relocation networks99 Provide marketing data to buyers coming from referral network100 Provide "Special Feature" cards for marketing, if applicable101 Submit ads to company's participating Internet real estate sites102 Price changes conveyed promptly to all Internet groups103 Reprint/supply brochures promptly as needed104 Loan information reviewed and updated in MLS as required105 Feedback e-mails/faxes sent to buyers' agents after showings106 Review weekly Market Study107 Discuss feedback from showing agents with seller to determine if changes will accelerate the sale108 Place regular weekly update calls to seller to discuss marketing & pricing109 Promptly enter price changes in MLS listing databaseThe Offer and Contract109 Receive and review all Offer to Purchase contracts submitted by buyers or buyers' agents.110 Evaluate offer(s) and prepare a "net sheet" on each for the owner for comparison purposes111 Counsel seller on offers. Explain merits and weakness of each component of each offer112 Contact buyers' agents to review buyer's qualifications and discuss offer113 Fax/deliver Seller's Disclosure to buyer's agent or buyer upon request and prior to offer if possible114 Confirm buyer is pre-qualified by calling Loan Officer115 Obtain pre-qualification letter on buyer from Loan Officer116 Negotiate all offers on seller's behalf, setting time limit for loan approval and closing date117 Prepare and convey any counteroffers, acceptance or amendments to buyer's agent118 Fax copies of contract and all addendums to closing attorney or title company119 When Offer to Purchase Contract is accepted and signed by seller, deliver to buyer's agent120 Record and promptly deposit buyer's earnest money in escrow account.121 Disseminate "Under-Contract Showing Restrictions" as seller requests122 Deliver copies of fully signed Offer to Purchase contract to seller123 Fax/deliver copies of Offer to Purchase contract to Selling Agent133 Fax copies of Offer to Purchase contract to lender124 Provide copies of signed Offer to Purchase contract for office file125 Advise seller in handling additional offers to purchase submitted between contract and closing126 Change status in MLS to "Sale Pending"127 Update transaction management program to show "Sale Pending"128 Review buyer's credit report results -- Advise seller of worst and best case scenarios129 Provide credit report information to seller if property will be seller-financed130 Assist buyer with obtaining financing, if applicable and follow-up as necessary131 Coordinate with lender on Discount Points being locked in with dates132 Deliver unrecorded property information to buyer133 Order septic system inspection, if applicable134 Receive and review septic system report and assess any possible impact on sale135 Deliver copy of septic system inspection report lender & buyer136 Deliver Well Flow Test Report copies to lender & buyer and property listing file137 Verify termite inspection ordered138 Verify mold inspection ordered, if requiredTracking the Loan Process139 Confirm Verifications Of Deposit & Buyer's Employment Have Been Returned140 Follow Loan Processing Through To The Underwriter141 Add lender and other vendors to transaction management program so agents, buyer and seller canTrack progress of sale142 Contact lender weekly to ensure processing is on track143 Relay final approval of buyer's loan application to sellerHome Inspection144 Coordinate buyer's professional home inspection with seller145 Review home inspector's report146 Enter completion into transaction management tracking software program147 Explain seller's responsibilities with respect to loan limits and interpret any clauses in the contract148 Ensure seller's compliance with Home Inspection Clause requirements149 Recommend or assist seller with identifying and negotiating with trustworthy contractors to performany required repairs150 Negotiate payment and oversee completion of all required repairs on seller's behalf, if neededThe Appraisal151 Schedule Appraisal152 Follow-Up On Appraisal153 Assist seller in questioning appraisal report if it seems too lowClosing Preparations and Duties154 Contract Is Signed By All Parties155 Coordinate closing process with buyer's agent and lender156 Update closing forms & files157 Ensure all parties have all forms and information needed to close the sale158 Select location where closing will be held159 Confirm closing date and time and notify all parties160 Assist in solving any title problems (boundary disputes, easements, etc) or in obtaining DeathCertificates161 Work with buyer's agent in scheduling and conducting buyer's Final Walk-Thru prior to closing172 Research all tax, HOA, utility and other applicable prorations162 Request final closing figures from closing agent (attorney or title company)163 Receive & carefully review closing figures to ensure accuracy of preparation164 Forward verified closing figures to buyer's agent165 Request copy of closing documents from closing agent166 Confirm buyer and buyer's agent have received title insurance commitment167 Provide "Home Owners Warranty" for availability at closing168 Review all closing documents carefully for errors169 Forward closing documents to absentee seller as requested170 Review documents with closing agent (Escrow)171 Provide earnest money deposit check from escrow account to closing agent173 Coordinate this closing with seller's next purchase and resolve any timing problems174 Have a "no surprises" closing so that seller receives a net proceeds check at closing175 Refer sellers to one of the best agents at their destination, if applicable176 Change MLS status to Sold. Enter sale date, price, selling broker and agent's ID numbers, etc.177 Close out listing in transaction management programFollow Up After Closing178 Answer questions about filing claims with Home Owner Warranty company if requested179 Attempt to clarify and resolve any conflicts about repairs if buyer is not satisfied180 Respond to any follow-on calls and provide any additional information required from office files.Want to learn more about Real Estate?Follow me on Instagram.Subscribe to the Holton-Wise YouTube Channel.
Is it worth giving a real estate agent 3% for selling your home? I don't think they do anything except put it on the MLS. The buyer's agent does all the work, and they earn 3% too.
Realtors hear this all the time. I don't understand why you don't want us to be paid for our effort. The charge is more then just what we do which I have a list to put on here. It is the expense-car, repairs, time, fees ( and believe me there are many over 1200 a year here minimum) gas, computer, phone, cable, and much more. We work so hard. We are constantly going to classes and I can't overdo what it takes. Here is the list and this++++++++ more is what you get for your 3%.A side note-If your house doesn't sell the Realtor gets $0 zip Nothing and they still have done lots of work. How many people work for free?Association of REALTORS® (NAR) presented it to Congress to demonstrate all the tasks that real estate professionals must do to close a single transaction.Pre-listing activities___ 1. Make appointment with seller for listing presentation.___ 2. Send a written or e-mail confirmation of appointment and call to confirm.___ 3. Review appointment questions.___ 4. Research all comparable currently listed properties.___ 5. Research sales activity for past 18 months from MLS and public databases.___ 6. Research “average days on market” for properties similar in type, price and location.___ 7. Download and review property tax roll information.___ 8. Prepare “comparable market analysis” (CMA) to establish market value.___ 9. Obtain copy of subdivision plat/complex layout.___ 10. Research property’s ownership and deed type.___ 11. Research property’s public record information for lot size and dimensions.___ 12. Verify legal description.___ 13. Research property’s land use coding and deed restrictions.___ 14. Research property’s current use and zoning.___ 15. Verify legal names of owner(s) in county’s public property records.___ 16. Prepare listing presentation package with above materials.___ 17. Perform exterior “curb appeal assessment” of subject property.___ 18. Compile and assemble formal file on property.___ 19. Confirm current public schools and explain their impact on market value.___ 20. Review listing appointment checklist to ensure completion of all steps.Listing appointment presentation___ 21. Give seller an overview of current market conditions and projections.___ 22. Review agent and company credentials and accomplishments.___ 23. Present company’s profile and position or “niche” in the marketplace.___ 24. Present CMA results, including comparable properties, sold listings, current listings and expired listings.___ 25. Offer pricing strategy based on professional judgment and interpretation of current market conditions.___ 26. Discuss goals to market effectively.___ 27. Explain market power and benefits of multiple listing service.___ 28. Explain market power of Web marketing, IDX and REALTOR.com.___ 29. Explain the work the brokerage and agent do “behind the scenes” and agent’s availability on weekends.___ 30. Explain agent’s role in screening qualified buyers to protect against curiosity seekers.___ 31. Present and discuss strategic master marketing plan.___ 32. Explain different agency relationships and determine seller’s preference.___ 33. Review all clauses in listing contract and obtain seller’s signature.After listing agreement is signed___ 34. Review current title information.___ 35. Measure overall and heated square footage.___ 36. Measure interior room sizes._ ___ 37. Confirm lot size via owner’s copy of certified survey, if available.___ 38. Note any and all unrecorded property lines, agreements, easements.___ 39. Obtain house plans, if applicable and available.___ 40. Review house plans, make copy.___ 41. Order plat map for retention in property’s listing file.___ 42. Prepare showing instructions for buyers’ agents and agree on showing time window with seller.___ 43. Obtain current mortgage loan(s) information: companies and account numbers.___ 44. Verify current loan information with lender(s).___ 45. Check assumability of loan(s) and any special requirements.___ 46. Discuss possible buyer financing alternatives and options with seller.___ 47. Review current appraisal if available.___ 48. Identify Home Owner Association manager if applicable.___ 49. Verify Home Owner Association fees with manager — mandatory or optional and current annual fee.___ 50. Order copy of Homeowner Association bylaws, if applicable.___ 51. Research electricity availability and supplier’s name and phone number.___ 52. Calculate average utility usage from last 12 months of bills.___ 53. Research and verify city sewer/septic tank system.___ 54. Calculate average water system fees or rates from last 12 months of bills.___ 55. Or confirm well status, depth and output from Well Report.___ 56. Research/verify natural gas availability, supplier’s name & phone number.___ 57. Verify security system, term of service and whether owned or leased.___ 58. Verify if seller has transferable Termite Bond.___ 59. Ascertain need for lead-based paint disclosure.___ 60. Prepare detailed list of property amenities and assess market impact.___ 61. Prepare detailed list of property’s “Inclusions & Conveyances with Sale.”___ 62. Compile list of completed repairs and maintenance items.___ 63. Send “Vacancy Checklist” to seller if property is vacant.___ 64. Explain benefits of Home Owner Warranty to seller.___ 65. Assist sellers with completion and submission of Home Owner Warranty application.___ 66. When received, place Home Owner Warranty in property file for conveyance at time of sale.___ 67. Have extra key made for lockbox.___ 68. Verify if property has rental units involved. And if so:___ 69. Make copies of all leases for retention in listing file.___ 70. Verify all rents and deposits.___ 71. Inform tenants of listing and discuss how showings will be handled.___ 72. Arrange for yard sign installation.___ 73. Assist seller with completion of Seller’s Disclosure form.___ 74. Complete “new listing checklist.”___ 75. Review results of Curb Appeal Assessment with seller and provide suggestions to improve salability.___ 76. Review results of Interior Décor Assessment and suggest changes to shorten time on market.___ 77. Load listing into transaction management software program.Entering property in MLS database___ 78. Prepare MLS Profile Sheet — agent is responsible for “quality control” and accuracy of listing data.___ 79. Enter property data from Profile Sheet into MLS listing database.___ 80. Proofread MLS database listing for accuracy, including proper placement in mapping function.___ 81. Add property to company’s Active Listings list.___ 82. Provide seller with signed copies of Listing Agreement and MLS Profile Sheet Data Form within 48 hours.___ 83. Take additional photos for upload into MLS and use in flyers. Discuss efficacy of panoramic photography.Marketing the listing___ 84. Create print and Internet ads with seller’s input.___ 85. Coordinate showings with owners, tenants, and other Realtors®. Return all calls — weekends included.___ 86. Install electronic lock box if authorized by owner. Program with agreed-upon showing time windows.___ 87. Prepare mailing and contact list.___ 88. Generate mail-merge letters to contact list.___ 89. Order “Just Listed” labels and reports.___ 90. Prepare flyers and feedback faxes.___ 91. Review comparable MLS listings regularly to ensure property remains competitive in price, terms, conditions and availability.___ 92. Prepare property marketing brochure for seller’s review.___ 93. Arrange for printing or copying of supply of marketing brochures or flyers.___ 94. Place marketing brochures in all company agent mailboxes.___ 95. Upload listing to company and agent Internet sites, if applicable.___ 96. Mail “Just Listed” notice to all neighborhood residents.___ 97. Advise Network Referral Program of listing.___ 98. Provide marketing data to buyers from international relocation networks.___ 99. Provide marketing data to buyers coming from referral network.___ 100. Provide “Special Feature” cards for marketing, if applicable.___ 101. Submit ads to company’s participating Internet real estate sites.___ 102. Convey price changes promptly to all Internet groups.___ 103. Reprint/supply brochures promptly as needed.___ 104. Review and update loan information in MLS as required.___ 105. Send feedback e-mails/faxes to buyers’ agents after showings.___ 106. Review weekly Market Study.___ 107. Discuss feedback from showing agents with seller to determine if changes will accelerate the sale.___ 108. Place regular weekly update calls to seller to discuss marketing & pricing.___ 109. Promptly enter price changes in MLS listings database.The offer and contract___ 110. Receive and review all Offer to Purchase contracts submitted by buyers or buyers’ agents.___ 111. Evaluate offer(s) and prepare “net sheet” on each for owner to compare.___ 112. Counsel seller on offers. Explain merits and weakness of each component of each offer.___ 113. Contact buyers’ agents to review buyer’s qualifications and discuss offer.___ 114. Fax/deliver Seller’s Disclosure to buyer’s agent or buyer upon request and prior to offer if possible.___ 115. Confirm buyer is pre-qualified by calling loan officer.___ 116. Obtain pre-qualification letter on buyer from loan officer.___ 117. Negotiate all offers on seller’s behalf, setting time limit for loan approval and closing date.___ 118. Prepare and convey any counteroffers, acceptance or amendments to buyer’s agent.___ 119. Fax copies of contract and all addendums to closing attorney or Title Company.___ 120. When Offer-to-Purchase contract is accepted and signed by seller, deliver to buyer’s agent.___ 121. Record and promptly deposit buyer’s earnest money into escrow account.___ 122. Disseminate “Under-Contract Showing Restrictions” as seller requests.___ 123. Deliver copies of fully signed Offer to Purchase contract to seller.___ 124. Fax/deliver copies of Offer to Purchase contract to selling agent.___ 125. Fax copies of Offer to Purchase contract to lender.___ 126. Provide copies of signed Offer to Purchase contract for office file.___ 127. Advising a seller in handling additional offers to purchase submitted between contracts and closing.___ 128. Change MLS status to “Sale Pending.”___ 129. Update transaction management program to show “Sale Pending.”___ 130. Review buyer’s credit report results — Advise seller of worst and best case scenarios.___ 131. Provide credit report information to seller if property to be seller-financed.___ 132. Assist buyer with obtaining financing and follow up as necessary.___ 133. Coordinate with lender on discount points being locked in with dates.___ 134. Deliver unrecorded property information to buyer.___ 135. Order septic system inspection, if applicable.___ 136. Receive and review septic system report and assess any impact on sale.___ 137. Deliver copy of septic system inspection report to lender and buyer.___ 138. Deliver well flow test report copies to lender, buyer and listing file.___ 139. Verify termite inspection ordered.___ 140. Verify mold inspection ordered, if required.Tracking the loan process___ 141. Confirm return of verifications of deposit and buyer’s employment.___ 142. Follow loan processing through to the underwriter.___ 143. Add lender and other vendors to transaction management program so agents, buyer and seller can track progress of sale.___ 144. Contact lender weekly to ensure processing is on track.___ 145. Relay final approval of buyer’s loan application to seller.Home inspection___ 146. Coordinate buyer’s professional home inspection with seller.___ 147. Review home inspector’s report.___ 148. Enter completion into transaction management tracking software program.___ 149. Explain seller’s responsibilities with respect to loan limits and interpret any clauses in the contract.___ 150. Ensure seller’s compliance with home inspection clause requirements.___ 151. Recommend/assist seller with identifying and negotiating with trustworthy contractors for required repairs.___ 152. Negotiate payment and oversee completion of all required repairs on seller’s behalf, if needed.The appraisal___ 153. Schedule appraisal.___ 154. Provide comparable sales used in market pricing to appraiser.___ 155. Follow up on appraisal.___ 156. Enter completion into transaction management program.___ 157. Assist seller in questioning appraisal report if it seems too low.Closing preparations and duties___ 158. Make sure contract is signed by all parties.___ 159. Coordinate closing process with buyer’s agent and lender.___ 160. Update closing forms and files.___ 161. Ensure all parties have all forms and information needed to close the sale.___ 162. Select location for closing.___ 163. Confirm closing date and time and notify all parties.___ 164. Assist in solving any title problems (boundary disputes, easements, etc.) or in obtaining death certificates.___ 165. Work with buyer’s agent in scheduling and conducting buyer’s final walk-through prior to closing.___ 166. Research all tax, HOA, utility and other applicable pro-rations.___ 167. Request final closing figures from closing agent (attorney or Title Company).___ 168. Receive and carefully review closing figures to ensure accuracy.___ 169. Forward verified closing figures to buyer’s agent.___ 170. Request copy of closing documents from closing agent.___ 171. Confirm buyer and buyer’s agent received title insurance commitment.___ 172. Provide “Home Owners Warranty” for availability at closing.___ 173. Review all closing documents carefully for errors.___ 174. Forward closing documents to absentee seller as requested.___ 175. Review documents with closing agent (attorney).___ 176. Provide earnest money deposit from escrow account to closing agent.___ 177. Coordinate closing with seller’s next purchase, resolving timing issues.___ 178. Have a “no surprises” closing so that seller receives a net proceeds check at closing.___ 179. Refer sellers to one of the best agents at their destination, if applicable.___ 180. Change MLS status to Sold. Enter sale date, price, selling broker and agent’s ID numbers, etc.___ 181. Close out listing in transaction management program.Follow up after closing___ 182. Answer questions about filing claims with Home Owner Warranty Company if requested.___ 183. Attempt to clarify and resolve any repair conflicts if buyer is dissatisfied.___ 184. Respond to any follow-up calls and provide any additional information required from office files.
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