Consumer Satisfaction Survey Template: Fill & Download for Free

Speaking from a customer and business point of view, I think that a customer survey for a bank should focus the most around said bank’s customer service and ease of use. For the most part, consumers see all banks as a commodity with very little differentiation.What makes one bank stand out from another bank in my opinion is if they provide great (preferably 24/7) customer support online and/or by phone. Also, another important aspect is being able to handle 99% of my banking needs without having to talk to a human.That being said, I think such a survey should play heavily on finding out if their customers are:Finding what they need when using any of the bank’s productsReceiving adequate customer support when necessaryThe likelihood of a customer to recommend the bank to someone elseI can’t remember how many times people have switched or gone with a particular bank because of a personal recommendation. Since we’re talking about managing my money, the last thing I want to do is potentially use a risky bank.Discovering why a customer isn’t completely satisfiedWe, Survey55 (http://survey55.com) have customer satisfaction survey templates that are fully customizable to fit your specific product/business needs and can be linked to or embedded within your website.After setting up a survey, now the other half of the battle is actually making those changes to improve the experience for your customers. :)

Getting feedback from your customers is essential for businesses looking to make informed decisions. However, many people lead increasingly busy lives. Survey Rocket is an extensive SuiteCRM Survey Plugin which will help your business or organization meets its needs. This expertly designed plugin will provide you with the power & ability to evaluate the strengths and weaknesses of new products, services and strategies before they reach the market. It is designed to be engaging and convenient for responders, and all of your gathered data will be automatically organized in the CRM, allowing you to gain the actionable insights you need.Online surveys are a valuable tool to help you pinpoint consumer desires and to understand their behavior. But it’s crucial to ask the right questions in order to get results that help you understand your audience better. With our advanced customer survey tool - Survey Rocket, we are focused on delivering advanced survey features to help you and your team conducts effective research.Used in many industry verticals, Survey Rocket is one of the most prominent SuiteCRM Plugins that benefits the most. Companies can evaluate customers’ satisfaction ratio, they can also do market research with the help of such surveys and make precise product or solution development decisions.Our Survey Rocket Is Featured With,Create Survey Templates and Survey QuestionnairesPreview Survey Before Sending OutSet Desired Email Template for SurveySend Survey From Contacts, Accounts, Leads, Users ModulesYou can Re-submit Survey or Vice Versa!Get Summary for Survey Sent!Evaluate Surveys to Understand CustomersGenerate Multiple ReportsThus, users can customize survey questions, send them to the target audience on the web and gather replies in a real time manner. This gives the perfect data insight to create professional reports.

Ways to automate customer serviceChatbots – a system that comprehends customer words or phrases and gives an instant pre-set answer.Triggered emails – emails that are launched by specific actions taken by your customer on the website.Canned responses – predetermined responses to common questions. It’s like a template.Knowledgebase – a self-serve online portal with information about your product or service. And did you know that 90% of consumers expect an online portal for customer service?Call routing – a system that places incoming calls in a queue and then routes to a specific agent based on predetermined criteria.Automated ticketing – a feature that routes tickets to specific customer service agent based on predefined rules or keywords.Social media responder – a system that automates social media posting and responding. Don’t ignore social media as 63% of customers expect companies to offer support via social media, and 35% of customers prefer it to other channels.Team inbox – allows a group of agents to access and process emails from one place.Automatic callback phone system – allows your customer to leave their number and ask for a call back from you, if your lines are currently busy or not working.Automated customer satisfaction surveys – allows sending surveys after a specific action taken by your customer.These are the most popular types of customer service automation. You can use one of them or combine them all. Many customer service automation tools provide all those features in one place. If you want to know more about these tools, we’ve covered it up for you in this table: Grid view - AirtableWith all those tools available, it’s easy to throw customers to a fully automated system and make them feel alone and unappreciated. For sure, you don’t want that. So automating customer service is a risk. But those who risk wisely, get all the benefits like lower operational costs, happy management, grateful team, and being a leader driving a company through innovation.How to find that balance and wisdom? There is a common ground of what you should do and avoid doing at any cost. Read in our latest article 🔥 🔥 🔥: How to Find Balance in Customer Service Automation