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PDF Editor FAQ

How long does it take to get a refund from Princess Cruises?

From what I hear, any cruise refund may take up to 90 days. They have been inundated with requests for refunds as is true with all forms of travel that have been forced to cancel due to the corona virus.

What has been your experiences with obtaining your refunds (cash, credit, & voucher) when dealing with online booking agencies, cruise lines, airlines and others in the hospitality industry because of COVID-19? Did you know the policies in advance?

Last year, family members booked a cruise to Alaska that was to start about a week from now. As a treat, my husband and I purchased a great whale-watch tour for all of us from a company in one of the ports. Their reviews were great and terms and conditions acceptable to us. Cancellation without penalty was allowed as few as 48 hours ahead of the excursion.When our cruise was canceled by Princess, I immediately emailed the company requesting a refund. In return, I received an email stating that, for the 2020 Alaska cruise season, all tours purchased on their website had been changed to 3-year transferable credits. If the credits weren’t used by November 2022, they then became refundable. When I gently reminded the company that they can’t change their terms after purchase, they appealed to emotion. “We’re a family-owned business, etc…” But they agreed to provide a refund, per the original terms, if I again requested it.Once I realized our family members were not ready to rebook the cruise any time soon, I again (apologetically) contacted the tour company and the refund was immediately made.Covid-19 has affected the travel industry greatly, but probably worst of all affected are small, family-owned businesses that rely on tourists as their sole means of earning a living.

Comments from Our Customers

It is a SCAM, they hook you into a "monthly subscription" , but when you unsubscribe, you dont get any document stating this, you think you ended their billing, but next month you get a suprise un approved charge! When you contact them to complain about this, they claim you never unsubscribed!, but they will do it now so you wont be charged again... it is a WELL THOUGHT SCAM STRATEGY and people who dont check their credit card billl probably get charged many more times!!! CROOKS

Justin Miller