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PDF Editor FAQ

What information needs to be added to the privacy policy of a website that uses heat maps for web analytics?

I’m going to answer this with a bit more detail than what I’ve seen so far.For your very likely use in the “Western” web, I’ll outline the general privacy policy contents from a European and Californian perspective:California has the Online Privacy Protection Act (CalOPPA) which requires the privacy policy section for your dating website. Outside of California, you will find similar and much more restrictive regulations in the whole of Europe, and soon, one single regulation (http://ec.europa.eu/justice/data...) that's going to regulate the whole of the European Union (called GDPR in English). Now, according to Californian rules you create content for your privacy policy based on these basic rules:(b) The privacy policy required by subdivision (a) shall do all of the following:(1) Identify the categories of personally identifiable information that the operator collects through the Web site or online service about individual consumers who use or visit its commercial Web site or online service and the categories of third-party persons or entities with whom the operator may share that personally identifiable information.(2) If the operator maintains a process for an individual consumer who uses or visits its commercial Web site or online service to review and request changes to any of his or her personally identifiable information that is collected through the Web site or online service, provide a description of that process.(3) Describe the process by which the operator notifies consumers who use or visit its commercial Web site or online service of material changes to the operator's privacy policy for that Web site or online service.(4) Identify its effective date.(5) Disclose how the operator responds to Web browser "do not track" signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer's online activities over time and across third-party Web sites or online services, if the operator engages in that collection.(6) Disclose whether other parties may collect personally identifiable information about an individual consumer's online activities over time and across different Web sites when a consumer uses the operator's Web site or service.(7) An operator may satisfy the requirement of paragraph (5) by providing a clear and conspicuous hyperlink in the operator's privacy policy to an online location containing a description, including the effects, of any program or protocol the operator follows that offers the consumer that choice.More general, also taking some of the European rules into consideration, you'll have basic elements like these:Who is the site/app owner?What data is being collected? How is that data being collected?For which purposes is the data collected? Analytics? Email Marketing?What third parties will have access to the information? Will any third party collect data through widgets (e.g. social buttons) and integrations (e.g. Facebook connect)?What rights do users have? Can they request to see the data you have on them, can they request to rectify, erase or block their data (under European regulations most of this is mandatory)?Description of process for notifying users and visitors of material changes to the privacy policyEffective date of the privacy policy—What might be possible elements in a privacy policy for a heat mapping service?Analytics services belong to the most invasive categories of third party services out there. Now that usually means at least full disclosure in your privacy policy, disclosing the use of cookies, offering an opt-out link and potentially blocking cookies ahead of users giving consent to their use where cookies are more seriously considered to be a privacy-threat (atm Europe).I might add that a look into serious services’ terms reveals a good deal about your requirements. Let’s take a look at Crazy Egg. Under 5.2 of their terms it says (emphasis mine):You will implement, make accessible via a clear and prominent link on each Client Site that uses the Analysis Service, abide by an appropriate privacy policy and comply with all applicable laws relating to the collection and disclosure of information from Client Site Visitors. Such policy must provide notice to Client Site Visitors of (A) your use of any cookie that collects anonymous data about Client Site Visitors; (B) the deployment and use of the Client Site Visitor Cookie, as described under Section 5.1 (Cookies Used by the Crazy Egg Script for Client); (B) your use of the Analysis Service; (C) a link to Crazy's Egg's Privacy Policy; and (D) a link to Crazy Egg's opt-out feature.You will be solely responsible to obtain any and all consents required for the collection, sharing and use of any Personally Identifiable Information of Client Site Visitors or of any Visitor Submitted Content in the provision of the Services by Crazy Egg, as such collection, sharing, and/or use may be further described in these Terms of Use or in the Privacy Policy. You will include, as flow-down provisions in your terms of use and privacy policies for your Client Sites, as well as in any agreements with third parties for the provision or use of content on Client Sites, the terms and conditions of these Terms of Use and the Privacy Policies with respect to Client Site Visitors, Visitor Submitted Content, any disclaimers of liability by Crazy Egg, the limitation of liability set forth in Section 10 (Limitation of Liability) and the terms of Section 15 (Arbitration and Class Action Waiver) (collectively, "Flow-Down Provisions"), and Crazy Egg and its affiliates shall be identified in your terms of use, privacy policies, and other binding instruments with your Client Site Visitors as third party beneficiaries of such Flow-Down Provisions.It repeats what I’ve mentioned in the two paragraphs preceding it above. I would also suggest to double-check with a local data protection authority and read through their guides whether they mention anything about data transfers and analytics in connection with privacy policies. Depending on this you might have other duties to fulfil.By the way, I work at iubenda where we offer privacy policy integrations with heat mapping services programmatically, that means the above disclosures are made with the tap of a button - and in currently 8 languages if needed. Also we offer a fully fledged cookie blocking system. Hope this helps! :)

As a small business owner, did you pay a lawyer to write your service contract for services you perform?

Our service agreements are fairly simple, our procedures are not. In my (bike) shop, when we take a bike in for service, we enter the customer information, bike information including make, model, size, color and serial number into our system. We enter the service requested into the system and offer the customer a written estimate for the repairs. We agree to fix it, they agree to pay for it. That's it.Since we've been in business, we have never had a problem. My staff has procedures they must follow in handling a customer's property. For example, on a couple of occasions, one of my techs has commenced work on a bike and discovered a cracked carbon frame. When this happens, work ceases and the customer is contacted. In each case, the customer claimed that the frame was "fine" when he brought it in. We explain our procedures, stand firm in our knowledge of how to handle carbon frames, I stand behind our techs, and in both cases were able to offer a replacement frame to the customer with a deep loyalty discount from the manufacturer, and in each case the customer ended up with an upgraded, new frame for a fraction of what a new bike would cost.On the rare occasion that we screw up, we make it right, so an extensive CYA contract has never been necessary. We even take care of things that aren't or fault sometimes to keep a happy customer.We also sell and rent bikes. Our sales contract and rental contract are a different matter, and both contain comprehensive liability waivers that the customer must sign. These waivers were constructed from oiler plate forms and modified and updated over the years by lawyers. I believe our rental liability waiver has been updated no less than 4 times by 3 lawyers since we began using it.The difference between service vs sales and rentals is, if there's a service problem, it's easily corrected. If someone rents or buys a bike, and goes out and hurts themselves, that's a big problem. We have to demonstrate that we advised the client of potential risks, and they have to acknowledge that we advised them, hence the lengthy waivers.Hope this answer is of interest, thanks for asking!

As a Paramedic, what's the most blatant misuse of calling for an ambulance that you've seen?

There was this woman who used our ambulance service, via 911 calls, as a taxi service to get from one city (her home area) to another.In the morning, she’d call 911 from where she was in City A complaining of chest pain. She'd then request transport to a hospital in City B, some 15 miles away., signing the liability release to bypass the closest hospital. Once at the hospital in City B, she'd say she was fine and check herself out of the ER, signing the hospital's necessary waivers. In the afternoon, she'd call an ambulance to wherever she was in City B, complaining of chest pain, and insist on being taken to the hospital in her home City A. Again she’d sign the release of liability for passing the closest hospital. Once at the hospital in City A, she’d again sign out and, presumably go home.

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I used CocoDoc as to spin up a policy doc I needed new hires to sign for a large hiring class. It was easy to use, intuitive and was able to get it set up without instruction.

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