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Hi,I have just finished my passport renewal process. To be honest I was expecting a lot of delays and tardy response as with any government office but I was in for a very nice surprise. Nothing to worry, the procedure is very simple. Here's a step by step guide to renew your passport-Go to Passport Seva, Ministry of External Affairs, Government of India register yourself with email id and passwordOnce your id is activated, log in again and go to the section -apply for fresh passport/reissue of passportYou can either download the form and fill or directly fill the application form online. The second option is easier as you can keep saving the filled in form until you are sure and then submit the completed form.The online application form has a lot of sections with various details. If you have no changes to do on the new passport then the process is even easier. I had to add my spouse name and also a change of address. All the details must be correctly filled. Check and recheck, if necessary. Keep your aadhar card, old passport ready to fill in all the details.Once the application form is filled and submitted you will get a confirmation page and an online payment page. Make the online payment of RS 1500, you will get a receipt for this.After the payment is done you can select the slot (date,time) and Passport Seva Kendra (psk) office of your convenience. If you are in a big city you may get a date even 2–3 weeks after you have booked.Once the booking is done you will get a receipt stating the booking confirmation and also an sms to your phone. This SMS is necessary to get entry into the psk centre.If due to any circumstance you are not able to make your appointment, you can reschedule upto 2 times max in that year.At the psk centre it took me only one hour for all the procedures. The staff there were very very efficient, polite and fast even when they had to handle a huge crowd.Make sure you are there 15–20 mins before your appointment time. Show the sms or printout of receipt to get entry. You will be frisked and baggage check done.Then you will proceed to token counters where your documents will be verified. For me the documents I had to carry were- old passport(xerox of first two and last two pages), aadhar card ( the long one)(for change in address), degree certificate (for professionals) or 10th class pass certificate(for non-ecr category), marriage certificate (for addition of spouse's name), spouse's aadhar card.It is important to carry all the originals along with one set of photocopy of the same documents. The psk centre also has the facility for xerox in case you need one.Once your documents are verified at the token counter you will be given a token with your details and a token number. This receipt should be kept carefully till the end and follow the token number on the display screens to see where you should go next.You will be asked to go to counters A->B->CIn counter A your biometric and photo will be taken after your documents are checked once again. Make sure to inform the official of the changes that need to be done in the new passport and show the documents in support of the same. You will also be asked to pay Rs 50 for Sms services( better opt for this as you will be able to track the renewal process)In counter B your documents will be verified once again.In counter C after the final checking of your documents your old passport will be stamped as cancelled and given back to you.Proceed towards the exit where you will be asked to fill a feedback form.Your passport renewal process is done. You will get an sms and email confirmation of the same.All this was done in one hour and I got the sms of each stage ( the printing of my new passport was done on the same day). I went to the psk on a Tuesday evening and got my renewed passport on Friday. I was amazed at the efficiency. A job very well done!

In today's competitive era, customer service is of great importance to your business, because its’ key to retaining the existing customers and to attract new customers. Investing in customer service will help business to build a strong customer base and to create a good brand image. Loyal customers who have positive experiences with your brand will help you to acquire new customers, free of charge, by convincing new customers about your products and services more effectively than your own marketing team and salespeople can.By offering great customer service, businesses can create more loyal customers for life and boost customer satisfaction and sales performance.Let see top ways how you can deliver excellent customer service to your customers and can create a good brand image in the eyes of the customers.1. Know your product/serviceAccording to PWC stats, 46% of all customers will abandon if the employees are not knowledgeable about the product. In order to prevent this, spend some resources to provide training to your employees about your products and services. Your customer-facing staff must be aware of how your products or services work. They should be able to give answers to all the customer’s questions in a minimum amount of time. By getting an instant response will make customers happy and satisfied.2. Use technology to assist themMore and more businesses are implementing the latest technology to smooth their business operations and processes and to deliver great service to the customers. There are several tools and software’s that your team can use to increase the experience of a shopper and to give instant support to the customers.Customer support teams can use various tools such as live chat software, co-browsing, screen sharing, voice call, video conferencing, etc. to enhance the way teams talk to customers and accelerate problem-solving in an interactive way.3. Say Thank YouBy expressing your gratitude to the customers will create a positive impact on the customers. This will remind your customers why they shopped at your store or hired your company. Saying thank you after every transaction is one of the best and easy ways to create a bond with the customers.4. Ask for FeedbackFeedback is the best way to learn about your customers and their needs. You will be able to know what they think of your business, products, and services. You can use feedback forms, customer surveys and questionnaires this will help you where you are doing a great job and where you need improvement. This will help you to improve your products and will be able to serve the customers in a better way. Moreover by asking for feedbacks will make your customers feel valued and honored.Wrap upCustomer service plays an important role in today's world. Here I have mentioned some of the best ways and strategies to deliver excellent customer service to the customers and can take your business to the next level. To learn more about different ways check out here.

A House staffer once told me there are two ways to get your Rep or Senator to read your messageGet it published in a newspaper in his district, and mention his name in the letter. They have staff in their district who send them clippings every morning.Write a letter and staple a check to it.Email to congress is scored automatically by a machine. No human reads it. If you use phrases that match its algorithm you may register as for or against some decision. But there’s no feedback. You may get a machine generated response, that doesn’t confirm whether you or the Rep were for or against the thing. The noncommittal form responses are used so they can’t be held against a Rep who renegs on a campaign promise. Phone calls are answered by a machine these days too.