Customer Care Assistant: Fill & Download for Free

The strangest thing that happened to me in Japan took place while I was waiting in a queue at a subway ticket counter.I had 2 people in front of me, and suddenly, a window opened near the ticket counter and a guy appeared in the window and had a conversation in Japanese with the person being in the front of the ticket counter.I was astonished and I didn’t have time to take a picture, but later I saw others posted this kind of pictures (I’ve posted 2 of these pictures below), and also later I’ve found out that the guy in the ticket counter’s window was ‘Customer Care’, and the person being in the front of the ticket counter pressed the ‘Help’ button to require ‘Customer Care’ assistance.

I have very bad experience with @Zomato (company) that I want to share here with you all.It will help you to be mentally prepared while dealing with any problem with zomato.“The real issue is you can't talk to zomato customer care on the phone, you can only chat or mail them regarding any issue.”First incident : Ordered sweets from one of the reputed restaurant from gurgaon and received one sweet half eaten by zomato valet. When contacted to zomato customer care they told sorry and refunded only compensation amount. We wanted to talk to them but sadly no customer care number provided.Second incident : On one another day we ordered meal from a restaurant in Gurgaon but sadly we received spilled mixed veg.It was a very frustrating situation that I was taking the delivery from zomato valet and looking at the spilled veggies. I have opened the app and tried to contact zomato customer care from help section but sadly they were only available on chat. On describing the issue they asked me to mail the issue. How much annoying and frustrating situation that was!Now, after these two incidents i have learnt that I can't trust on the service of zomato and even i can't communicate properly over mobile with zomato customer care for instant help / assistance / solutions. Even it seems that I was chatting with chatbot.Now what I am going to do is to uninstall zomato and to use swiggey. Even it would be better if I can cook myself or to go to restaurant for my meal.Edit 1 : Thousands of upvotes and huge numbers of comments bashing zomato. It clearly shows that the condition of zomato will be alike snapdeal in near future if they are not going to improve their customer services.Please see my chat with zomato on twitter. Here again they are lacking of proper response.Regards,Ankit Bharti ✍️Follow me @Ankit Bharti to read my answers on human psychology, subconscious mind and its power, motivational contents and my experiences in life.

Actual dialogue of a former WordPerfect Customer Support employee with a caller:Reference Link: Page on PwrCustomer Support: "Ridge Hall computer assistant; may I help you?"Caller: "Yes, well, I'm having trouble with WordPerfect."CS: "What sort of trouble?"C: "Well, I was just typing along, and all of a sudden the words went away."CS: "Went away?"C: "They disappeared."CS: "Hmm. So what does your screen look like now?"C: "Nothing."CS: "Nothing?"C: "It's blank; it won't accept anything when I type."CS: "Are you still in WordPerfect, or did you get out?"C: "How do I tell?"CS: "Can you see the C: prompt on the screen?"C: "What's a sea-prompt?"CS: "Never mind. Can you move the cursor around on the screen?"C: "There isn't any cursor, I told you, it won't accept anything I type."CS: "Does your monitor have a power indicator?"C: "What's a monitor?"CS: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"C: "I don't know."CS: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"C: "Yes, I think so."CS: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall."C: ".......Yes, it is."CS: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"C: "No."CS: "Well, there are. I need you to look back there again and find the other cable."C: ".......Okay, here it is."CS: "Follow it for me, and tell me if it's plugged securely into the back of your computer."C:"I can't reach."CS: "Uh huh. Well, can you see if it is?"C: "No."CS: "Even if you maybe put your knee on something and lean way over?"C: "Oh, it's not because I don't have the right angle - it's because it's dark."CS: "Dark?"C: "Yes - the office light is off, and the only light I have is coming in from the window."CS: "Well, turn on the office light then."C: "I can't."CS: "No? Why not?"C: "Because there's a power outage."CS: "A power... A power outage? Ah, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"C: "Well, yes, I keep them in the closet."CS: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."C: "Really? Is it that bad?"CS: "Yes, I'm afraid it is."C: "Well, all right then, I suppose. What do I tell them?"CS: "Tell them you're too stupid to own a computer."