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The question is very interesting and to understand the usage of mean, median and mode, you need to understand the meaning of three terms very deeply.Mean- It is the average of all values and it get affected by extreme values.Median- It is the middle value of overall population and it doesn't get affected by extreme values.Mode- It is the value which has highest frequency in population.Lets try to understand in what circumstances which is to use-Let’s say you run a customer satisfaction survey with a sample of 9 and rate their overall satisfaction scores on a scale of 1 to 10. You get an average of 5.22. You know that in general, you tend to retain customers with a score over 3, so you’re satisfied, because this indicates that you’re still above where you want to be. But then, suddenly, you lose 6 of those 9 customers. You go back to look at your data, and you find these scores:1, 3, 3, 3, 3, 5, 9, 10, 10If you take average it will come out to be 5.22 and picture looks good because anything above 3 is good for you. But if you see in above sample there are multiple extreme values(9,10) and these values are extraploting your average value.Now we try to calculate the median inplace of mean to nullify the effect of extreme values. The median of this group is a 3, indicating that at least half of your customers or more were unhappy. The scores became lopsided because of the unexpected 10’s, and you missed out on an important part of your data – the midpoint that indicated that as many as half of your customers or more were dissatisfied with your company.Mean is used in place where you are only concerned about average value. Example - average age of customers, average credit score etc.Mode is used when where you have to go with value which has highest frequency in the sample. Example- selecting a brand when you go for shopping. You went to buy a car and options are i20, swift, etios. You want to buy car which is customers' favorite. You calculate the mode here and i20 has the highest frequency so you go with i20.

The Web-based SaaS Help desk Software market hosts multiple Premium products, each with an edge over the other. Some have excellent 24*7 support, while others offer Numerous Integrations.However, your Question is precise. Hence, I will try and give you a justified answer. In my personal experience, I have used a couple of these tools only to find out that ProProfs Help Desk Software aces in many ways as compared to others.Lets dive-in to explore some of the stunning features of this SoftwareProProfs Help Desk enables collaborative working between the teams within an organization. It allows you to make notes and write comments internally, which boosts Team productivity and quickly resolves customer problems.The system admin assigns the support ticket to the concerned individual or team within your company for faster action. There is an option for exporting tickets in the form of pdf. The agent can also bookmark Priority tickets as per their preference. Faster resolution leads to customer delight.This help desk software comes equipped with the survey maker, which enables your organization to monitor the performance of operators and train them if needed. Customer surveys and NPS (Net Promoter Score) surveys allow you to capture customer feedback and service experience ratings. Only then can you improve the overall customer support experience.Here is a list of a few key features of this help desk that are absent in Kayako -Shared Canned Responses - Canned responses are predefined messages displayed to the agents with the intent of answering repeated questions consistently. It helps the agents provide swift assistance to the customers; agents can search for particular canned responses through the search box.Private Note in Ticket - Prioritize tickets, add labels, track issues and redirect tickets to the concerned departments.Email Ticketing - Access, categorize and reply to all support tickets from one consolidated email dashboard.Multiple Shared Inbox - Share your inbox with your team to collectively access tickets as and when required.Ticket Export - Export your ticket data into PDF format for efficient data analysis.Parent-Child Ticketing - Child tickets are smaller sub-tickets added to the parent ticket. They are used to divide a ticket into a group of tickets, each of which can then be worked on by a different agent/team.Dynamic Ticket Form - Personalize your ticket form and add customization to it as per your business requirements.Spam - Spam emails are unwanted emails that waste your precious time. You can add potential spam sourced email addresses to the spam list in ProProfs Help Desk. Once an email is added to the spam list, tickets relating to it are not generated in the inboxes.Bookmark - With ProProfs HelpDesk, you can now bookmark tickets. Bookmarking a ticket serves a simple purpose. Some tickets are more important than others because they contribute insight into a product or feature. The Bookmarks feature allows you to filter these important tickets in one click.Ticket Timelines - Set your tickets with a timeline reminder so that nothing misses out.Customer Satisfaction Survey - Keep a tap on your customer’s pulse by sending them feedback surveys.Customer Satisfaction Survey Customizations - Customize and send these survey forms to customers to measure their satisfaction level.Agent Performance - Track your agents’ performance to improve areas of opportunities while they are at work.Ticket Volume Trends - Analyze the ticket trends and their volumes with a few clicks on your dashboard.Time Sheet Summary Report - Fetch a detailed report of all your data in a real-time frame.Public Third-Party Integration - Integrate software from third party sources to make your software more robust.Knowledge Base - A complete knowledge guide to answer almost everything related to your queries.

Mean, Mode and Median will be same when population satisfies Standard Normal distribution ( zero mean and unity standard deviation) . Please find the properties of SND-http://stattrek.com/m/probability-distributions/standard-normal.aspxMean, Mode and Median varies if your population is not SND. But you need to make sure where to use which expression( Mean, Mode, Median). Everyone is familiar with the formula and use of Mean, Median and Mode. But it is very catchy where to use Median over Mean and mode or vice versa.Mean- It is the average of all values and it get affected by extreme values.Median- It is the middle value of overall population and it doesn't get affected by extreme values.Mode- It is the value which has highest frequency in population.Lets try to understand in what circumstances which is to use-Let’s say you run a customer satisfaction survey with a sample of 9 and rate their overall satisfaction scores on a scale of 1 to 10. You get an average of 5.22. You know that in general, you tend to retain customers with a score over 3, so you’re satisfied, because this indicates that you’re still above where you want to be. But then, suddenly, you lose 6 of those 9 customers. You go back to look at your data, and you find these scores:1, 3, 3, 3, 3, 5, 9, 10, 10If you take average it will come out to be 5.22 and picture looks good because anything above 3 is good for you. But if you see in above sample there are multiple extreme values(9,10) and these values are extraploting your average value.Now we try to calculate the median inplace of mean to nullify the effect of extreme values. The median of this group is a 3, indicating that at least half of your customers or more were unhappy. The scores became lopsided because of the unexpected 10’s, and you missed out on an important part of your data – the midpoint that indicated that as many as half of your customers or more were dissatisfied with your company.Mean is used in place where you are only concerned about average value. Example - average age of customers, average credit score etc.Mode is used when where you have to go with value which has highest frequency in the sample. Example- selecting a brand when you go for shopping. You went to buy a car and options are i20, swift, etios. You want to buy car which is customers' favorite. You calculate the mode here and i20 has the highest frequency so you go with i20.