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Best live chat solutions for websitesThere are tons of good live chat solutions available. Here are some of the most reliable live chat solutions which will help you to choose the most suitable for you.There are many best live chat solutions.I have mentioned the best vendors which are compared based on below mentioned features. It will provide you the quick help you to decide which vendor is best choice for you.Top 10 Live Chat Software Providers1. Chatra – Best Live Chat - This is an overall best live Chat application.2. LiveChatInc – Best for Enterprise - If you have a very popular and high traffic website, you should probably go with it.3. Zendesk – Best for SME - One of the best Chat application SME powered websites.4. LiveAgent- Helpdesk - LiveAgent's helpdesk is eligently designed5. LiveHelpNow6. Comm100 – Best Video Live Chat - Good quality Video Chat application.7. SmartSupp – Best Free Live Chat Software - It's completely free and includes almost every essential feature.8. PureChat – Best Live Chat for Business - It has very good and professional features.9. ClickDesk – Best Live Support - Their support during setup is awesome. They are quick fixers.10. tawk.to -– Free Live Chat Software - An another free and feature-rich application.These LiveChat vendors are compared side by side based on following featuresBasic Features:Offers a Free Live Chat Plan? : The free chat plan can be really helpful to test the chat functionality. Generally, 7 days or monthly trials are good enough.Multiple Website Support: It is better to have multiple website support with single chat license.Hosted chat or standalone installation: Chat software vendors support two types of installations. One is the complete hosted solution tovendor's infrastructure; another is a standalone installation on your website.Canned responses: Where you can set up your website FAQ's(Frequently asked questions)Message Sneak-peek (Typing insights): It is a really cool feature where you can see what your visitor is typing.Visitor details: This feature allows you to get the details of the visitor like location, name, email address, IP address, web-browser and local computer operating system.Visitor tracking: The feature tracks and displays visitor's activities like browsing various web pages of your website.Chat transfers between agents: This feature allow transferring chats between support agents. some of the best chat software have default automatic chat transfer set. It transfers the chat to another executive if the executive fails to respond within 3-5 minutesChat tagging: This feature allows you to tag chats by department like Sales, support or billing.File sharing with website visitors: This feature allows you to share common file types like jpg, png, doc, pdf, xls etc during a live chat session.Manual chat distribution: This feature allows you to distribute chats among the departments.Statistics and Reporting: This feature generates reports of total chats received, number of positive/negative rating etc.Live chat security features256-bit SSL secured connection: As all the websites mandatory use SSL, it is a very essential feature.Visitor banning: It offers a privilege to ban the visitor.Login with Social Media: You can integrate social media login with your dashboard.IP based access restrictions: The IP address based restrictions can be applied as per the requirements.Chat Customization:Chat window CSS customization: Adding custom CSS facilitates you to give an elegant look to the chat window.Custom logo in chat window: This is a very essential feature for a proper branding of your website.Chat buttons and white label: This is special and pricy feature which allow you to add buttons of sign up or contact on live chat window interface.Chat integration features:WordPress Plugin: The plugin offers quick setup on WordPress website to save time.Shopify Plugin: The plugin offers quick setup on Shopify website.Chat archives: The chat archives of transcripts is an important feature to keep records of all chats.Chat history: If any visitor has done multiple chat conversation, this feature displays all the previous chat sessions so that visitor doesn't require to repeat the case every time and agents can handle the chat more efficiently.Email transcripts: Visitor should be able to send the chat transcript to their email address.Premium features:Video live chat: Very few Chat vendors offers video Live chat as it consumes more bandwidth and storage resources.Audio live chat: Audio based chats are more quick but the software should have clean recognization of the voice.Screen Sharing: This allows the agents to take the remote access of the visitor's computer to fix the issue of the visitor.Co-Browsing: Operators can see which of the pages are visited by the visitor in real time.Visitor Screen Recording: This feature allows recording of the visitor's screen. There should be proper authentication before the operator can take the screen of the remote visitor.Intelligent chat distribution: This feature is very useful for high traffic websites. It distributes the chats between operators depending on the number of existing chats handled by an operator, based on tagging done by the client before initiating the chat.Work scheduler: Allows to set a scheduled task to be performed at a certain time.Ticketing System: This allows customers to send a support ticket to support desk directly from chat window.E-commerce tracking: This feature allows you to generate statistics on Google Analytics or similar website analytics software based on Сhat initiated by visitor, chat initiated by agent, chat accepted by agent etc.Credit Card Masking: Visitors sometimes provide their credit card numbers during a chat, although they shouldn't. The Credit card masking feature can detect and hide the credit card information pattern of 4 digits groups.These vendors are best in terms of certain features so you can decide as per your requirements. You can go with Livechat inc or Chatra if you need overall best vendor.Best of luck!