Customer Satisfaction Survey Summary Report: Fill & Download for Free

The Web-based SaaS Help desk Software market hosts multiple Premium products, each with an edge over the other. Some have excellent 24*7 support, while others offer Numerous Integrations.However, your Question is precise. Hence, I will try and give you a justified answer. In my personal experience, I have used a couple of these tools only to find out that ProProfs Help Desk Software aces in many ways as compared to others.Lets dive-in to explore some of the stunning features of this SoftwareProProfs Help Desk enables collaborative working between the teams within an organization. It allows you to make notes and write comments internally, which boosts Team productivity and quickly resolves customer problems.The system admin assigns the support ticket to the concerned individual or team within your company for faster action. There is an option for exporting tickets in the form of pdf. The agent can also bookmark Priority tickets as per their preference. Faster resolution leads to customer delight.This help desk software comes equipped with the survey maker, which enables your organization to monitor the performance of operators and train them if needed. Customer surveys and NPS (Net Promoter Score) surveys allow you to capture customer feedback and service experience ratings. Only then can you improve the overall customer support experience.Here is a list of a few key features of this help desk that are absent in Kayako -Shared Canned Responses - Canned responses are predefined messages displayed to the agents with the intent of answering repeated questions consistently. It helps the agents provide swift assistance to the customers; agents can search for particular canned responses through the search box.Private Note in Ticket - Prioritize tickets, add labels, track issues and redirect tickets to the concerned departments.Email Ticketing - Access, categorize and reply to all support tickets from one consolidated email dashboard.Multiple Shared Inbox - Share your inbox with your team to collectively access tickets as and when required.Ticket Export - Export your ticket data into PDF format for efficient data analysis.Parent-Child Ticketing - Child tickets are smaller sub-tickets added to the parent ticket. They are used to divide a ticket into a group of tickets, each of which can then be worked on by a different agent/team.Dynamic Ticket Form - Personalize your ticket form and add customization to it as per your business requirements.Spam - Spam emails are unwanted emails that waste your precious time. You can add potential spam sourced email addresses to the spam list in ProProfs Help Desk. Once an email is added to the spam list, tickets relating to it are not generated in the inboxes.Bookmark - With ProProfs HelpDesk, you can now bookmark tickets. Bookmarking a ticket serves a simple purpose. Some tickets are more important than others because they contribute insight into a product or feature. The Bookmarks feature allows you to filter these important tickets in one click.Ticket Timelines - Set your tickets with a timeline reminder so that nothing misses out.Customer Satisfaction Survey - Keep a tap on your customer’s pulse by sending them feedback surveys.Customer Satisfaction Survey Customizations - Customize and send these survey forms to customers to measure their satisfaction level.Agent Performance - Track your agents’ performance to improve areas of opportunities while they are at work.Ticket Volume Trends - Analyze the ticket trends and their volumes with a few clicks on your dashboard.Time Sheet Summary Report - Fetch a detailed report of all your data in a real-time frame.Public Third-Party Integration - Integrate software from third party sources to make your software more robust.Knowledge Base - A complete knowledge guide to answer almost everything related to your queries.

One of the best ways you can enhance customer satisfaction is by understanding exactly what they want from you as a business. Surveys can be very helpful in this regard. But unless you have a survey solution that is well integrated with your CRM, you can't really benefit from the tons of customer data you already have, not to mention the hassles of collating all the contact details all over again and send them standalone surveys. And after all this even if you get feedback you wouldn't know how best to make use of that data, because it wouldn't be available automatically in your CRM.To overcome this data gap, we, at AppJetty created Survey Rocket as a dedicated Survey solution for SugarCRM. With Survey Rocket you don’t need any third party integration solution to make it work with your Sugar System.ToAnd survey Rocket is powerful and robust enough to take care of all your customer feedback and survey requirements. With advanced features like data piping, branched surveys, scheduling and survey automation, Survey Rocket is the most complete Survey solution for SugarCRM.Here’s How Survey Rocket WorksWhy Opt for Survey RocketSurvey Rocket is built from the ground up exclusively for SugarCRM. So it integrates perfectly with your existing Sugar system.From survey questionnaires, question templates and design templates to a range of automation and analysis tools, it can take care of all your survey and feedback requirements.Leverage your CRM data fully to send surveys quickly to the right people.Pre fill some of the survey fields based on the existing CRM data.Update your CRM records automatically wherever applicable, based on the survey responses.Searching for a solution to get actionable feedbacks?Feedback from your prospects is one of the most important factors of any business. A strong and powerful solution helping the organizations to bridge the gap between the businesses and customers is very important. Organizations must know their customers in order to offer them better and effective services. Aiming at secured business future, you can ask customers about their likes and expectation through these surveys. Survey Rocket allows users to focus on the customer preferences, get feedback from them and build business strategies accordingly.Try Survey Rocket – A simple and smart survey plugin and sneak into the hearts of your customers.Key Product FeaturesCreate Survey TemplatesCreate as many survey templates as you want. Once you create the survey templates, you can utilize those templates to create multiple surveys as per your business needs.Create Different Types of SurveysCreate different types of surveys - from simple to complex, from a questionnaire with MCQs to a branched survey. Survey Rocket has a powerful and easy-to-use interface that lets you create any type of survey with ease.Multiple Question TypesWith a large number of distinct question types Survey Rocket makes it easy to create great looking surveys to better understand your prospects.Enable Score CalculationEnable scoring in surveys to compute scores and determine actions to be performed based on the results. Scoring can be used for various purposes like conducting online quiz, tests or to check customer satisfaction level.It provides the functionality to set scoring values to the answer choices. Obtain the final and average score for each respondent individually and for each question.Create PollsEasily create Polls with Survey Rocket. It allows you to have multiple option/answer types (check boxes for multiple options, radio buttons for single options). You can also allow multiple submissions in cases where respondents are allowed to respond multiple times.BrandingSet your Company Logo, Title of Survey and its description as per your requirements.Set Desired Email TemplateCreate multiple email templates for a specific survey. Customize the email template with a rich HTML editor support. In this email you can define various elements.Pre-built QuestionnairesKeeping various Industries in mind, we have created industry specific questionnaire so you can be sure you’re sending the right survey to get reliable results, thus saving your valuable time.Take the benefit of our completely customizable question templates. Edit questions as per your need or add new ones.Choose an Attractive ThemeGive your surveys a professional touch by incorporating your brand’s look and feel into your surveys with our professional industry based themes.Fully Customizable Welcome PageYou can create a welcome page along with the survey where you can describe the survey and list down instructions for the survey takers. You can customize this page with your own content using the in-built html editor.Fully Customizable Thank You PageFor each survey you can also create a Thank You page that you can use to inform users that the survey has been successfully completed. You can customize this page with your own content using the in-built html editor.Preview Survey before sending outOnce you are done with adding questions preview the survey to have an idea on how the survey would look when a respondent attempts it.Pipe Data into SurveysWith Survey Rocket you can pre-fill applicable survey fields with the existing CRM data, along with allowing the respondents to make updates to the data. Data can be pre filled into survey from Accounts, Contacts, Leads and Targets module.Pipe Data from SurveysThis is just the opposite of piping data into the survey. In this case the responses from the survey takers will be recorded and updated in the CRM database. Responses collected can be used to update the data of Accounts, Contacts, Leads and Target modules. A new record can also be created in these modules using the responses.Apply Skip LogicSkip Logic feature allows you to customize your survey for each respondent by applying logic to the answer choices. Based on the respondent’s answer a branching logic is created as per the conditions defined by you.Apply skip logic to redirect a respondent to a later page in survey or to an external page. Hide questions and show them during survey based on the responses.Use Custom SMTP to send surveysWith the help of Custom SMTP send survey invitations through your own SMTP email account. This will increase the deliverability of your survey invitations by avoiding spam issues, email bounces and IP Blocks.Send survey invitations in bulk and keep your IP address safe with the custom SMTP functionality.Schedule Automated SurveysSend surveys automatically by setting up a survey workflow using conditions and actions as defined by you. Conditions you set will trigger the survey event and Action you define will determine what survey to be sent to whom. When these conditions are met, the survey will be automatically sent to the chosen respondents.Easy Survey TranslationYou can easily translate your surveys into different languages as defined in the CRM. The default language of the survey will be the default language of the CRM. Use the language dropdown in the survey submission form to select your preferred language for the survey.Send Survey AnytimeDefine date and time of the survey. Schedule it as per your requirements. You can send the survey instantly or later. Also Preview the survey before sending it to the respective contacts.Resend SurveyResend the survey to any of the respondents if you wish to do so. At the same time, your respondents can also request for the same.Attempt Survey through a quick email linkThe survey will have an email including survey link and a request to submit the response.Also you may allow respondents to unsubscribe from survey which will give you an idea about which respondents to approach for what.Create Shareable SurveysYou can create shareable surveys to share the survey publicly by generating a link for the same. This link, when shared with others, will allow anyone who is not your CRM user to take the survey. Opening this shareable link will directly display the survey submission page.Open Shareable PollsJust like surveys you can also create shareable polls to share your polls publicly by generating a link for the same. This link, when shared with others, will allow anyone who is not your CRM user to take the poll. Opening this shareable link will directly display the poll submission page.Get Summary of SurveysAfter sending a survey, get an overview of the number of the surveys sent, like list of customers to whom surveys were sent, who responded, who did not.View all survey transactionsView all the survey transactions in one place. Survey Transactions show the list of all surveys sent along with their mail delivery status, score details and module related parameters.Status ReportGet the status report of surveys. For instance, how many respondents viewed survey, how many responded and how many viewed but haven’t responded.Question-wise ReportQuestion-wise report will help you understand the psychology of your respondents for a specific question by identifying how they responded to each question.Individual ReportIndividual report will give you an overview of all the survey responses from a specific contact helping you understand the nature and preferences of the specific contact.Individual report can be sorted by fields like name, submission type, module, survey send date and survey submission date.Search Survey ReportsSearch reports by name, status or module type. Filtered search saves your time and efforts, thus it delivers accurate reports. Export reports in CSV and Grid format.Survey reports are also divided in three section by submission type: Public Surveys (shareable link based), Email Surveys (sent via email) and Combined Surveys (both shareable link and email)Industry Specific Attractive ThemesChoose an attractive theme that suits your business requirementsSurvey rocket is an effective solution helping businesses to know their customers better! Utilize the solution for your business and bring your customers closer to your products/services.Users’ Gain- Users Submit FeedbackUsers will get an opportunity to offer their feedback/likes and dislikes about the specific services and product of any businesses.- Interacts with BusinessesThis will help the users to interact and make aware of their requirement and offer suggestions to specific businesses.Businesses’ Gain- Know Customers BetterThis will help businesses to know the specific option and preferences of their end users easily and can formulate their marketing strategies accordingly to serve them better.!

Getting feedback from your customers is essential for businesses looking to make informed decisions. However, many people lead increasingly busy lives. Survey Rocket is an extensive SuiteCRM Survey Plugin which will help your business or organization meets its needs. This expertly designed plugin will provide you with the power & ability to evaluate the strengths and weaknesses of new products, services and strategies before they reach the market. It is designed to be engaging and convenient for responders, and all of your gathered data will be automatically organized in the CRM, allowing you to gain the actionable insights you need.Online surveys are a valuable tool to help you pinpoint consumer desires and to understand their behavior. But it’s crucial to ask the right questions in order to get results that help you understand your audience better. With our advanced customer survey tool - Survey Rocket, we are focused on delivering advanced survey features to help you and your team conducts effective research.Used in many industry verticals, Survey Rocket is one of the most prominent SuiteCRM Plugins that benefits the most. Companies can evaluate customers’ satisfaction ratio, they can also do market research with the help of such surveys and make precise product or solution development decisions.Our Survey Rocket Is Featured With,Create Survey Templates and Survey QuestionnairesPreview Survey Before Sending OutSet Desired Email Template for SurveySend Survey From Contacts, Accounts, Leads, Users ModulesYou can Re-submit Survey or Vice Versa!Get Summary for Survey Sent!Evaluate Surveys to Understand CustomersGenerate Multiple ReportsThus, users can customize survey questions, send them to the target audience on the web and gather replies in a real time manner. This gives the perfect data insight to create professional reports.