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PDF Editor FAQ

How can I have one phone number ring multiple lines?

Yes, buy an AVAYA IP Office and set-up with a broadcast hunt group on the phone system. It will ring every phone in the group . I would suggest a PBX like the AVAYA IP Office if all or most of your people are going to be in the same building because it provides greater security, control, flexibility and sound quality. If you are going to use VoIP see if your provider can set up a broadcast hunt group.I do not recommend this solution for larger than two or three phones, do to “ring fatigue”. That’s when people stop answering the phone because it rings too and too often. I to would use the ACD feature spread out the call in a more manageable fashion. Plus you can control who you route call to (skills base answering)better. Plus queuing you can get the staff handling more calls with less hang ups.

How do I switch to software development from telecom?

Hello. You have my greatest sympathy, as it is a difficult situation you are in. The good news is that it can be done. The biggest question is, why do you specifically want to become a software developer? Is it because it’s your passion, or is it due to outside pressure, like family? The reason why I’m asking you this question, is because, as with anything you do in life, you need motivation. Being a software developer is hard work, and you may not make great money at first, either. Right now, you are motivated because you’re unhappy with your current situation. However, if you jump into software developing for the wrong reason, how will you feel 6 months from now when you are working 12 hours a day because you’ve got deadlines coming out of your ears and the money is still not so great?If, on the other hand, this is something you REALLY want to do, then I’d advise you to see how you can best leverage your telecom skills within a software development role. I, myself, started my career as a software developer, then moved to telecom as a telecom software developer, then moved on to become a telecom sales engineer. Then I became a telecom consultant and programmed PBX systems (phone systems), then moved on to the next phase of my life as an Entrepreneur within the Telecom industry.All this time, I always leveraged the skills I acquired in my previous role, for my new role.If you truly want to succeed in your next endeavor, I would suggest you educate yourself on what it is you want to do, WHILE remaining at your current job. Then, start freelancing on the side, until you’ve built up the confidence that you can do this full time.A good resource to learn how to program Avaya PBX systems (Avaya is the #1 Telecom manufacturer in the world) is the following website:The source for IP Office supportThey have tips and tricks, as well as links to the official manufacturer product knowledge base.Now, if your desire is to jump into full fledged software developing, then you may want to learn the C programming language first. This will give you a great overview of what it’s like to do software development, by teaching you all the basics. You can then go on from there and learn Java and HTML, etc.A good free online resource for C language training is here: Learn C - Free Interactive C TutorialGood luck!

What is the best call recording software for a call center?

Who is the telephone system you are using? I would try and get that information first as there many products. However, recording products don’t always well with some PBX and hosted products. So, you have to be careful of your choices. There isn’t one right answer. Also, integration can be difficult and could torpedo the project.If the size of your center is relatively small often it best you to use a Hosted PBX environment or a small PBX like Avaya IP office as they both will have as part of their offerings is call recording. Working with a provider is your best bet as they will have the best solution for their products.Larger systems require some extreme technological expertise, It is needed to install software as they are far more interactive. You should look carefully at the interactions between the system and software. These software products and systems need to be tested to interface with the system's to make sure they work together. Also, you need to study the features you need. Is it for compliance? or study? or is used in connection with “psycho a tuned” software like Cogito’s. I would use only products that are Devconnect if AVAYA, or if Cisco that has been tested with Cisco.

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