Customer Satisfaction Survey: Fill & Download for Free

It's 7:45 on a Tuesday and you're watching the tech from the cable company, let's call him Dan, pack up his tools after hours of watching him trudge back and forth between his truck, the cable box at the road, and your TV. It's not the day that you wanted to take an afternoon off work but it was the soonest the cable company could get him out there so you bit the bullet and rushed home to meet the 1:00 - 4:00 window that they said he'd arrive in. Of course, Dan showed up dutifully at 3:30. Finally, things look like they're working for the most part, except that Dan said your On Demand wouldn't work for up to 24 hours and then Dan hands you his phone with an app and says "Hey, could you fill out a quick survey about me and then I'll get out of your hair."It's late and not only have you taken time off work but you've been putting off dinner until he's done and now you're trying to figure out if he gets a three out of five or a four or if it's really his fault that things took so long. You look up at Dan and he sort of shrugs and says "I know, they're kind of a pain, but management really gets after us about those so..."You're not entirely happy but you don't want to get the guy in trouble so you quickly skip through with lots of fours and fives before handing him back his phone so that you can get on with figuring out dinner for yourself and he can go home or at least leave yours.Sound familiar? In a world driven by data it's increasingly common for companies to submit for feedback on all levels of customer interaction, sometimes when you're still face to face with the associate you're providing feedback on.But is this the right way to do business?Yes it is if you want to have high customer satisfaction scores. No it isn't if you want honest post service feedback.I've played with a lot of customer satisfaction data over the years and there are some things that you learn when you work with the data on a regular basis. Let's walk through some observations and then we'll talk about the good and the bad of the interaction we're describing here.Observation: The sooner you survey clients the better your customer satisfaction scores.But why? If I change nothing but the time delay between surveys, why does customer satisfaction decline just because I surveyed later?Observation: The more time that passes between support interaction and survey, the lower the response rate to surveys is.Okay, so if I wait longer to survey, fewer people take the survey. Got it... but it still doesn't explain why my customer satisfaction scores (measured at an organizational level) go down if I wait to conduct my survey.Observation: People with negative customer experiences are more likely to participate in surveys than people with neutral or positive experiences with support.And this is where the magic really starts to happen. Dissatisfied customers are more likely to give feedback than satisfied customers. Over time, client willingness to participate in customer satisfaction surveys diminishes but the rate at which it diminishes is different for satisfied, neutral, and dissatisfied customers.Great Jae, so why does that matter for this question?High customer satisfaction scores are inherently useful to businesses. Those scores can be used in marketing aimed at customers ("Buy our product, we have the highest customer satisfaction in the business for X product!") Those scores can also influence investors confidence in a company's performance and lots of other things besides. It's in a company's best interests to have high scores.Notice I didn't say it's in the company's best interest to provide good customer service? Remember earlier that we observed that clients receiving the same service give higher scores when surveyed sooner and that dissatisfied customers are more likely to participate in surveys for a greater period of time?This is where we find ourselves asking a difficult question: If I get two different scores based on when I sample customers, which sampling methodology is the most accurate to describe the level of service my customer's actually received?Surveying immediately post-interaction:When you survey customers immediately following their interaction you get the highest participation rates for customers actually taking the survey. Arguably, having the highest participation rate makes it the most accurate sampling.The risk that you face is that this method of surveying doesn't capture broken promise dissatisfiers. Ever call customer service and have them promise to do something and then you get your bill and they didn't do it? It's that kind of thing that you miss. Likewise with a tech who says "I fixed it." Does it stay fixed?So now you have a dilemma. The only way to capture that data is to survey at a point where the customer could have experienced future problems caused by their interaction but you already know that if you push the surveying out your scores will be lower because satisfied customers won't participate as much as dissatisfied customers.Oh, and one more thing:There is a fundamental tainting of the survey if the person being evaluated is present when the survey is being completed. Customers are hesitant to provide honest, critical or negative feedback when the person is standing right there because it can become confrontational.You get the most engagement but the results are tainted.So what's the ideal?In many cases the ideal is to sample same day but in a method that makes clear that the person being evaluated is not present. With an onsite tech, ideal would be a same day phone call or email follow up from the organization conducting the survey. In other support channels, more immediate follow up is valid as long as it makes it clear that the person being evaluated is not present. You do get slightly lower participation but you also get more accurate data which is the real goal of a support organization. Without an honest understanding of what your customers experience it's impossible to identify pain points and remedy them.While high scores are good for business, if the high scores are artificially inflated your business will suffer from higher levels of customer churn post support interactions and you won't be able to accurately identify why which is a good why to go out of business and no one wants that.

Getting the word out about your new hypnosis office is one way to make sure it succeeds. Indeed, many aspects of your business may depend on it. I have some free marketing ideas to attract new customers that I used to grow my hypnosis business in Orlando.Overall, “marketing” can mean many different things: from advertising and public relations to promotions and sales. In other words, marketing is a process in which your new hypnotherapy office is introduced and promoted to potential customers.The cost of traditional advertising in a newspaper or TV slot could put you in the red, for example, so a good start is to market online.1. Develop a customer referral program.Word-of-mouth marketing is an often overlooked yet super-powerful way to market your business. I have found asking for referrals works very wellHaving your initial clients tell their friends and family about your hypnotherapy practice can be incredibly valuable.2. Send out a clientr satisfaction survey.A customer satisfaction survey is not only a great way to learn about your customer base—it’s also a great way for customers to remember you exist!Customers will feel invested in the results of the survey, which will translate into better loyalty over time. You might learn a thing or two about how your business might improve along the way. Win-win.3. Tell a story with data or milestones.How you got started and why you set up to help others by using hypnosis, your personal journey4. Make your own infographics.Infographics are visual and easy to understand, which is why many people love to share them. Spell out what hypnosis does by way of a diagram5. Publish distributed content.focus on social networks to drive traffic to your new website. By joining professional groups, participating in industry conversation, and sharing your own content, you can reach the right kind of audience that will bring you business.6. Engage in one-to-one marketing.Sometimes referred to as 1:1 marketing, this is a customer relationship strategy aimed at boosting personalized interactions with customers. The only thing this will cost you is your time, but otherwise, networking events etc7. Host an event or class.Plan an event to host or class to teach that will attract new customers to your business while educating them about your industry. The event or class will be its own form of advertising, as well as a good reason to advertise.Print out flyers and post them on community bulletin boards at the library, a coffee shop, or other local establishments where interested pupils might hang around. Most community bulletin boards won’t let you post business advertisements, but they’re often more than happy to post a flyer promoting an educational event or class.8. Hold business card drawings.Put out a fishbowl at your place of business and ask visitors to drop their business cards in it for a chance to win something—a free product or service, for example.By the end of the month, you’ll have collected tons of business cards—likely with email addresses you can use to reach out to customers about joining your email mailing list so you can notify them of future giveaways and special offers.9. Send email newsletters.Email marketing is a great way to get new visitors engaged with your business, as well as maintain relationships with your existing customers.Even the most basic email marketing plans can have a big impact. You can learn email marketing here at this awesome marketing siteAdvertise your email newsletter on your website or in your store so people can sign up. It’s a great way to establish customer loyalty or nurture subscribers to become paying customers over time.10. Help promote or volunteer your time for a charity event.Charity events are a great place for brand visibility—and for a good cause! Potential customers will associate your business with a feel-good attitude, and you’ll just have to donate some time or possibly some product.11. Join a professional organization.A chamber of commerce or other B2B organization is a great way to engender camaraderie for all parties involved. Connecting with them will give your business more visibility to your community.I built an awesome hypnosis business and wish you the best of luck with yoursSincerelyRichard BarkerIncredible Hypnotist

I'll answer this question as per the Indian Market context and the Indian trends..There are actually many reasons behind such popularity of OnePlus and that too within such a short period of time…In a Survey conducted in India it had Higher Rating Than AppleThe survey came as a shocker! Even Apple doesn’t hold a 100 percent customer satisfaction rate in the country, in spite of having the most loyal fan base, according to the same report.The survey report suggests a very interesting trend in the Indian smartphone market. Apple and Samsung might dominate in terms of number of sales and market share, but still, a new brand like OnePlus is securing a very healthy mindshare amongst the Indian smartphone buyers. Hence, Healthy Mindshare Among Indian Smartphone Buyers.Another reason is Premium Smartphone At Affordable PricesThe survey findings looked into what consumers feel about various mobile brands. The report mainly focused on premium smartphones, and OnePlus is a big name among a large number of consumers. The study focused on what consumers find to be the primary factors involved when they upgrade their smartphones. It included device quality, price, quality of service andthe after sales support.Also.. OnePlus phones enjoy High Resale ValueNot only customer satisfaction, OnePlus has scored good on other parameters too. It scores very high loyalty amongst its users, and OnePlus has also emerged as a highly recommended brand, with high resale value. In fact, it is the highest recommended smartphone brand.So What Contributed To The Success Of OnePlus?The Chinese brand has gained the moniker of ‘Most Trusted Smartphone Brand’ in the country based on following factors;Quality – OnePlus has scored a 100% satisfaction rate in terms of quality.Service and After Sales Support –They have registered a 96% satisfaction rate with respect to availability of the spare parts.Problem Resolution – They have scored around 90% satisfaction when it comes to problem resolution.Main Constraints Of Smartphone SalesAccording to the same report, buyers look for the following five main factors while buying smartphones;OS – 89% buyers are looking for the latest OSRAM – 85% worry about their device having enough RAMBattery – 80% care about battery lifeNetwork – 77% people need to have good networking technologyCamera – 75% look for good camera qualityTo sum it up, OnePlus has ranked highest as a brand recommended by other users and has received 100% satisfaction rate from present and past customers! OnePlus is becoming better and better, day by day.. and sure enough, it's true to it's tagline “ Never Settle”!Hope this was informative!