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India has been on of the most exciting emerging market economies in recent decades.But it's massive population combined with rapid economic growth has also created plenty of unusual challenges related to bureaucracy, infrastructure, and crime.And all of this has collided with India's unique and colorful culture.India has tacky $200k t-shirts, weaponized chili peppers, and revenge-seeking elephants among other things.Parents induce labor to deliver babies at auspicious times.Superstitious parents in India are known to have c-sections, or to plan ahead and induce labor at times that are considered auspicious. Some Hindus believe that being born at a certain time will better a child's future.People put up photos of deities on building walls to prevent public urination.Nearly 50 percent of India's population is said not to have a toilet at home and public defecation is a huge problem. BBC columnist Rahul Tandon wrote about a home where people had put up photos of Indian deities to prevent people from urinating on their walls. This was also mentioned in Rohinton Mistry's 1991 novel, "Such A Long Journey."Elephants come back for revenge.After a train hit and killed an elephant in India, the herd stayed on to mourn. An elephant-chasing squad was brought in from Bengal but the elephants eventually returned and rampaged through through the village, damaging 10 homes.Families hire pre-wedding detectives to snoop on prospective brides and grooms.Indians are hiring private investigators to run a background check on prospective brides and grooms ahead of the wedding. BBC reports that the business is booming for India's pre-matrimonial detective agencies.Banks have no locks on their front door.In Shani Shingnapur, a famous temple town in Maharashtra residents have houses without doors and locks because they believe it is protected by Lord Shani. The town got its first commercial bank, UCO Bank, in 2011 and it has no lock on its front door.Millions of tons of grain rot in storage even as thousands die of malnutritionSome 6 million tons of India's grains, worth $1.5 billion, could rot, while 43 percent of children under the age of five are underweight and 3,000 children reportedly die from malnutrition-related illnesses every day.Men spend thousands of dollars on gold shirts.Indian business man Datta Phuge spent $230,888 on a gold shirt. He told the Pune Mirror "I know "I am not the best looking man in the world but surely no woman could fail to be dazzled by this shirt".Back in 2011, designer Amitabh Chandel said he made a $93,000 shirt of silk, gold and solitaire diamonds for an Indian prince.Robbers try to steal truckloads of onions.Indian police prevented thieves from taking off with a truck full of onions. The thieves decided to target onions because the price of the vegetable had surged.There are special 'nuisance detectors' to fine those spitting in public.India employs special 'spit inspectors' and 'nuisance detectors' to fine people that are caught spitting, urinating or otherwise littering in public. Spitting in a public place in the absence of a spittoon is "banned under a 2006 Mumbai bylaw," according to AFP.Bureaucrats write memos to themselves.Bhaskar Rao, the inspector general of police for internal security was also appointed the inspector general in charge of training. So, Rao as the Inspector General of Police, Internal Security Division has taken to writing a letter to himself (as IGP Training, Bhaskar Rao)."I have to do my work and there has to be consistency in correspondence," Rao told the Deccan Chronicle. "There are times when I have to dictate a stern letter to myself beca­use of the delay in res­ponse from myself from the other office."People swallow live fish to cure asthma.The Goud family in India claims to have a homemade remedy for asthma that involves swallowing a live fish that is filled with a tightly guarded medicine.Trucks encourage honking.Most Indian trucks have the words "Horn OK Please" painted on the back. This is intended for drivers that are trying to overtake the trucks.Billionaires build entire skyscrapers and live in them as homes.Indian billionaire Mukesh Ambani built a 400,000 square foot, 27-story building called Antilla that was estimated to cost $1 billion. His family and their staff are the only occupants of his home.They also spend tens of millions of dollars on weddings.India's wedding market is an estimated $11 billion and wealthy Indians are spending money not just on food and ferrying guests about, but also on "thank you gifts" and invites.Hundreds of thousands of farmers commit suicide.Farmers with massive debt burdens have been committing suicide since 1995. Over 250,000 farmers have reportedly committed suicide. Many accuse foreign companies like Monsanto of selling farmers overpriced seeds that are forced on them by the government. The low cost of produce along with poor harvests have often caused farmers to take their own lives as they see it as the only way out of their tremendous debt.Forest officials are authorized to shoot and kill poachers.The western state of Maharashtra authorized its forest officials to shoot and kill poachers on sight without fear of prosecution. Poaching has driven many species to extinction and is threatening many others.Anti-bureaucracy activists get transferred endlessly to different jobs, because nobody wants them around.India has the worst bureaucracy in Asia, according a report by Hong Kong-based Political and Economic Risk Consultancy. A new poll by KPMG showed that 71 percent think fraud is "an inevitable cost of doing business in the country." People even face bureaucracy in getting much needed medical treatment.One anti-bureaucracy activist was transferred 43 times, from job to job, because people didn't want him around.People are declared dead when they're actually alive.Santosh Kumar Singh fought for nine years to prove that he was alive. His brothers declared him dead and stole his land after he married a woman of a lower caste. False death certificates are frequently issued in land grabs.Chillies are used as weapons.The Indian military chose to turn the world's hottest chili, "bhut jolokia" or "ghost chili" into a weapon.People are arrested for liking a Facebook status.A woman named Shaheen Dhada posted a status on Facebook questioning a Mumbai "bandh," or shutdown, after the death of politician Bal Thackeray, known for using various forms of intimidation to achieve political ends. Her friend Renu Srinivasan liked the post. Both were arrested for their actionsand the incident sparked a furor about the lack of freedom of speech in India.Monkey handlers are hired to keep wild monkeys off public transportation.India's Delhi metro hired a monkey handler or langurwallah, to chase monkeys off the city's metro trains. Monkey handlers have also been used on the grounds of parliament and in some government buildings to scare off wild monkeys.Realtors advertise buildings just for Brahmins .Even though it is illegal to discriminate on the basis of caste, creed, religion, or gender, developers and realtors often advertise apartments for rent/sale for certain religious groups or certain castes.Bootleggers mix up their brands.This store is selling Nike-Puma slippers.Tens of thousands of children are employed in its illegal coal mines.An Indian non-profit believes that 70,000 child miners illegally work the coal mines in just one part of the country called Jaintia Hills. Parents often send their children to the mines instead of school since they become a source of income.Power grids go down and cause half a billion people to lose power.In July India faced a massive power outage that left 600 million people without power. Some agricultural states were accused of exceeding the power quota assigned them during a weak monsoon season. But India frequently faces power outages many of which are blamed on corruption.Termites feast on the money.Termites ate through 10 million rupees ($222,000) at the Fathepur branch of State Bank of India last year.The red or black pointThat women are put on the forehead is called bindi and put in the place where the sixth chakra of wisdom. The men get one called tilaka, which is made of red or orange ash more elongated than the bindi form. Young children also put some to protect them from the evil eye and paint their eyes black for espantarles demons.People take off their shoes at temples and shrinesTo show respect, even in the driveways. Many travelers recommend wearing a pair of socks to use in such cases and for stealing shoes do not worry, they are guarded.Electricity is constantly shortStill being in 5 star hotels, know it is advisable to stay calm, because there are days when the light is even shorter every 30 minutes.The wandering monks SadhusThey have few possessions and move from place to place with them, since they consider to be in motion keeps the body alert. Renounce earthly materials links or looking for the true values of life. Curiously, leave them free train travel and smoking marijuana.The Indians say ifMaking the gesture we use to say no. Although we believe to do a specialist to be sure of what they want to tell us the course, as they make the gesture of 4-6 times still very unclear. Of course, when comes with a “ha”, if insurance is otherwise can stay with doubt.The madness of traveling on the trainIt is an experience not to be missed, its inhabitants anxiety gives up and down first. They can tirelessly pushing to have the first, some even lower before it has stopped rising and similarly, with train in motion.The cow is a sacred animalFor represent fertility and motherhood, not playing by the tail because it brings bad luck. Similarly, it has great respect for animals, being mostly vegetarian population. The main reason is their belief that they can be the reincarnation of his many gods, that is why you will see them move everywhere and in every condition, yes, nobody will kill them because it could be a downside for his reincarnation in the next lifetime.A floating post officeIndia has the largest postal network in the world with over 1, 55,015 post offices. A single post office on an average serves a population of 7,175 people. The floating post office in Dal Lake, Srinagar, was inaugurated in August 2011.Bandra Worli Sealink has steel wires equal to the earth's circumferenceIt took a total of 2,57,00,000 man hours for completion and also weighs as much as 50,000 African elephants. A true engineering and architectural marvel.The highest cricket ground in the worldAt an altitude of 2,444 meters, the Chail Cricket Ground in Chail, Himachal Pradesh, is the highest in the world. It was built in 1893 and is a part of the Chail Military School.The Indian national Kabaddi team has won all World CupsIndia has won all 5 men's Kabaddi World Cups held till now and have been undefeated throughout these tournaments. The Indian women's team has also won all Kabaddi World Cups held till date.Water on the moon was discovered by IndiaIn September 2009, India's ISRO Chandrayaan- 1 using its Moon Mineralogy Mapper detected water on the moon for the first time.The first rocket in India was transported on a cycleThe first rocket was so light and small that it was transported on a bicycle to the Thumba Launching Station in Thiruvananthapuram, Kerala.India is the world's second-largest English speaking countryIndia is second only to the USA when it comes to speaking English with around 125 million people speaking the language, which is only 10% of our population. This is expected to grow by quite a margin in the coming years.Largest number of vegetarians in the worldThe world's largest producer of milkThe first country to consume sugarFreddie Mercury and Ben Kingsley are both of Indian descentFreddie Mercury, the legendary singer of the rock band 'Queen' was born a Parsi with the name Farrokh Bulsara while the famous Oscar winning Hollywood star Ben Kingsley was born Krishna Pandit Bhanji.64 million Indians live in slums – Which is more than the total population of FranceThe Indian slums are the most heartbreaking I’ve ever experienced.64 million people are left without a home, forced into child labour, forced to drink contaminated water, left to deal with horrific waste disposal and a severe lack of security. The Mumbai Slum, Dharavi, is one of the largest slums in the world – hosting almost 1,000,000 people.There are more births in India every year than the total population of AustraliaThere are almost 27 million babies born every year in India – As a comparison, there are only 23 million people in the whole of Australia.That’s around 51 births each minute, 3,060 births each hour and 73,440 births per day – Crazy!According to the Guinness Book of World Records, India ranks third behind the USA and the UK in the number of records claimed each year.A man can be imprisoned for up to 5years for committing adultery i.e. having an intercourse with a married woman without the consent of her husband (section 497 of IPC).The woman on the other hand goes Scott free.Only 3% of Indians pay income tax.HINDI is not the national language of India.Infact there is no national language in India. Rather we have many regional languages. The Union Of India has Hindi(devnagri script) and English as Official languages. And every state legislature has these two plus the regional language as the official language. English is a more popular language in South India than Hindi.The Tirupati Balaji temple and the Kashi Vishwanath Temple both, receive more visitors than the Vatican City and Mecca combined.Peace ✌Adnan Shaikh

Visitor Management Techniques and StepsEvery business and organization has visitors. Some just get a few package and food deliveries. Others have customers, vendors and interview candidates streaming in and out all day. How offices manage visitors can be as varied as the organizations themselves. For some, the process of visitor check-in is regimented and formal. For others, handling guests is a fly-by-the-seat-of-the-pants affair.Regardless of the visitor management system, there are certain aspects to the process of handling guests that are common across the board. Most are done so quickly that sometimes very little thought goes into the process at all. Each step, however, is important to the functioning of your organization, the safety of your employees and data, the comfort of the guest and -- most importantly -- the overall efficiency of time spent.In this six-part article about the visitor management process, we’ll break down each step of the process, explain why it is important, and give examples of different methods for effectively accomplishing the end goal - great first impressions, productivity and safety.Visitor Management Step 1: Recognizing Visitors and Making Them ComfortableHave you ever walked into a restaurant or other place of business, looked around and had no idea what you were supposed to do next? No one said hello. No sign directed you to “Order at the Window” or “Please seat yourself.” No directory on the wall pointed you to a visitor desk. Most guests in that situation will do one of three things: 1) they’ll wander around awkwardly and watch what other people do; 2) they’ll ask someone for help; or 3) they’ll turn around and leave.This is an obvious failure of the organization to accomplish the first technique of a strong visitor management process: recognizing that visitors will come to your organization and they will need tools to make the initial moments of that visit comfortable and pleasant. We all know it is easier to remember negative experiences. Visitors who feel confused, lost or unwelcome may never want to return, and even worse, may tell others about their treatment.People have an inherent need to be recognized. The first step of recognizing visitors can be easy as saying, “hello”, having a sign that reads “Welcome Visitors” or a welcome screen that informs visitors of their next step. Not every location needs to roll out the red carpet for visitors, but every location needs to acknowledge the visitors who do walk through the door.Every organization has different ways of recognizing guests, and they range from very hands-on and labor intensive, to reception automation. Some methods can be combined for maximum impact.Using People to Recognize GuestsHistorically, the most common method used by organizations to make guests feel recognized was to use people. There are really three types of personnel employed to greet visitors.Dedicated receptionist: The dedicated receptionist’s primary job is to welcome visitors and perhaps answer incoming phone calls. They often have minimal responsibilities outside of assisting guests. The greeter at Wal-Mart has minimal duties beyond saying hello and checking the occasional receipt. In some locations where security is a concern, the dedicated person might be a security guard or a door-person.Semi-dedicated receptionist: The difference between a dedicated and a semi-dedicated receptionist is one of responsibilities. A semi-dedicated receptionist is stationed near the door and expected to greet guests as part of the job description (or, maybe they forgot to mention that part), but also has other responsibilities. Most administrative assistants fall into this category. They are expected to greet walk-in guests, answer phones, and perform other tasks, like write letters, manage calendars, set up meetings, and sometimes accomplish large projects. It is surprisingly hard to resume these other responsibilities after interruptions.Informal/unrecognized receptionist: This is perhaps the least considered visitor welcome method, but is, unfortunately, a very common one. The unrecognized receptionist is often a junior employee with a functional role - human resources, accounting, office management - a person who has their own list of priorities. But in today’s modern office happens to sit in a desk by the door. Depending on the number of walk-ins every day, unrecognized receptionists find themselves interrupting important tasks to help guests find their way. Whether they tell you or not, the unrecognized receptionist HATES IT. They resent the guests and the interruptions and prefer to just get their own work done.Using people to greet guests has the advantage of bringing a personal touch to the welcome process. A warm smile, and a “how may I help you?” can provide the start to a truly positive experience.On the other hand, using people is expensive. You have the direct cost of a dedicated receptionist who is paid primarily to greet guests. Or, if you prefer, you have the high cost of productivity lost for semi-dedicated and informal receptionists. And in the case where you have a less-than-effective receptionist – one who greets people gruffly because they are tired of being interrupted – the cost could be greater in terms of negative attitudes toward your organization.Un-staffed Ways to Recognize VisitorsVisitors don’t always want or need to talk to a person to feel welcome. Organizations can spare employee time and save money by making effective use of the following methods for greeting guests.Automated receptionists: More and more locations are taking advantage of automation in order to greet and assist guests. It is common to see airport check-in kiosks, visitor registration kiosks, informational kiosks in visitor centers and libraries, self-ordering stations at fast-food restaurants. Even just an automated announcement connected to your door - “Welcome, please turn right and proceed to the counter” - tells visitors they are expected and what they are supposed to do. Modern offices are rapidly adopting visitor check-in apps to create strong impressions and improve efficiency.Signage: Prominent signs bridge important gaps for visitors. Posted directories, plaques that identify visitor check-in locations or information desks, and directional signs all help visitors to feel comfortable.Automated receptionists and signage have the advantage of being relatively permanent, tireless, and available 24 hours a day. The cost is far less than paying a dedicated person. Also, as crazy as it sounds, people don’t always like talking to people. Being able to use a kiosk or signage is often preferable to having to ask someone for directions. Signs and kiosks may not be able to deliver the warmth of a smile, but they can direct visitors to the person most likely to give them that smile.Conclusion: The Best WayYou guessed it, there is no single "best way". Rather, the best option to greet guests varies by organization, but all of the most effective methods ensure that the guest is acknowledged, either by a sign or a smile. Visitors should feel welcome, and confident that they can accomplish what they came to do. Using forethought and planning, you can ensure your organization recognizes visitors as part of your visitor management process.Visitor Management Step 2: Identifying VisitorsWhen visitors arrive in your place of work, how do you find out who they are and what their business is? Identifying visitors is an important step in the visitor management process. Once you have this valuable piece of information you can create a great visitor experience. Not having it though could cause you to steer a guest the wrong direction, or allow someone onto the premise who should not be there.In Part One of this series, we described how important it is to simply greet guests and make them feel comfortable. Once this is accomplished, the next step in the process is to determine who they are, what type of guest they are, and how best to meet their needs.Visitors VaryOrganizations have varying levels for how they need or want to greet guests, and it often depends on the type of business that person has come to accomplish. You might be thinking, “My organization doesn’t have any visitors,” but you’d be wrong. Even the most insular of organizations will have people from outside show up from time to time. Consider the following types of visitors:Task-oriented visitors: These include postal workers and delivery personnel, maintenance workers, building and code inspectors. These are people who arrive with a set task that must be done at your location (e.g. dropping off a pizza, painting an office, checking the smoke detectors). They are often paid (or tipped) per task so they will leave quickly once it is complete.Important guests: Prospective and current clients or donors, prospective and current vendors, management visiting from the head office, contacts from a related firm, etc., are all important guests. Anyone who your organization wants to have an ongoing, positive relationship with needs to have special care taken to ensure they feel welcome and are treated accordingly.Casual visitors: These are visitors who don’t plan to stay long do business, but need to know how to get where they are going. Consider hospitals, who have people stop in to visit patients all the time. Colleges have family visiting students on campus. Friends and family of employees also fall into this category; the manager’s spouse might show up to take her out to lunch.Visitor-visitors: This might seem like a no-brainer, but places like museums, hotels, tourist attractions, restaurants, and retail are designed to draw people in and welcome those who may only ever be there once.Starting the ConversationOnce a visitor walks in the door, how do you find out what they need?If you are employing a full-time receptionist to greet people, the logical next step is to ask the person who they are, and what they are there to accomplish. With a person at the door, a simple, “How may I help you?” will start the conversation, though other questions may be needed. Depending upon the security needs of your organization, you might require a guest to show an I.D., fill out forms, create a and explain their business.What happens if the receptionist is busy on the phone when a guest arrives? Or if you don’t have a dedicated receptionist, and the person nearest the door is engaged in other tasks?People aren’t the only way to ask guests what they need. More and more offices are using iPad receptionists to allow visitors to check in themselves, whether they employ a receptionist or not. If the receptionist is tied up on the phone but can pause long enough to point a guest to an automated reception kiosk, the guest can continue the visitor registration process instead of waiting around. Guests of all kinds don’t like to wait and appreciate the ability to be proactive instead of inactive.A reception application might ask the following questions:Your NameThe name of the person you are meeting, if applicableThe purpose for your visitOnce the information is obtained, the receptionist or the kiosk can either direct the guest to the appropriate location, or contact the appropriate person to come meet the guest.Conclusion: This is Mission-Critical InformationUnless they are lost and only walked in to get directions to somewhere else, every visitor who enters your organization is there for a specific purpose. However the person is greeted, finding out the reason for their visit is mission-critical to successfully moving them along on their journey. Your method for identifying them, whether a person or a digital visitor management system, needs to have the necessary skills to politely and effectively gather this key information. Then, they must be intelligent enough to guide the visitor to their next step.Only after you have successfully identified the visitor and their purpose can both your visitor and your organization continue the tasks that keep you in business.Visitor Management Step 3: Signing InDoes your organization require visitors to sign in upon arrival? Every organization and even individual offices within has different guidelines surrounding guests and whether or not signing guests in is part of their visitor management system.In parts of this series detailing the visitor management process, we described different ways to greet and identify your guests. Once you’ve identified which type of person or group is standing in your lobby, it is time to determine how much of the check-in process they are required to complete.Whether or not you have visitors sign a paper or digital visitor logbook will depend largely on the rules or customs of your organization, but there are definite benefits to requiring visitors to check in.Security FirstIn today’s modern world, office security is a higher priority than ever before. Schools, government buildings, large firms and factories all have reasons for knowing who is inside their facilities. And while businesses might like to maintain an open-campus type policy when it comes to visitors, that also makes them less secure.Visitors are wild cards. Security best practices require visitors to sign in, which acts as the first layer of protection from would-be criminals – people who would harm people or steal data – by causing them to have to think twice about leaving a trail of evidence.Many organizations require employees to wear or carry identification that doubles as electronic access keys for buildings. Visitors might also need visitor badges in order to access areas, or simply for identification.A good, secure sign-in process will require, at a minimum, the following information from guests:First and last nameBusiness or organization they represent (if applicable)Purpose for visitingName of the employee, host or contact person they are visitingTo go above and beyond, some organizations might also require:A visitor photograph is taken on site.Signed, or electronically signed non-disclosure agreements or waiversMaking Visitors WelcomeIt might seem slightly counter-intuitive, but having visitors sign in can actually help them feel more welcome. While some visitors may be frustrated by having to jump through hoops, this technique is also a signal that your organization has taken visitors into consideration, and it gives guests the knowledge that they’ve come to the right place. When a guest signs in, they know you are aware of their presence and therefore they are less likely to be left wandering around.Also, if visitor badges are part of the sign-in process, you can train your employees to keep an eye out for those visitors who might need a little extra help. Guests often find themselves lost in an unfamiliar location, especially if your building has a lot of twists, turns and levels. Visitor badges give employees the immediate knowledge that the people wearing them are supposed to be in the building, but may not be familiar with the layout.Who signs in?Not every organization is super-sensitive to security, and maybe not every visitor who comes in will be required to sign in. When thinking about your organization and its security needs, you’ll want to think about what your goals are, and what happens in your visitor management process. In step six of this article, we will discuss the benefits of keeping a visitor registration log that includes all guests, but here are some possible questions to consider.Do delivery personnel need to sign in? Will they go beyond the lobby? If not, then signing in may not be necessary. Or, you may require less information for delivery people.How much access will the person have? Could they see or hear sensitive information or encounter semi-dangerous manufacturing equipment? If so, they might need to sign a non-disclosure agreement or a waiver. Such documents can be handled during the sign-in process with an e-signature app.Does your organization want or need to know who is in the building at all times? If yes, then having every person sign in is important. Some organization may not; perhaps you don’t need to know about the visit from an employee’s spouse or the pizza delivery person.Do you have a skilled dedicated receptionist to help visitors find their way? If the answer is no, then an electronic check-in kiosk has the benefit of both signing in visitors and helping to move them along in the process. Otherwise, they may very well be lost from the start.Conclusion – Efficient Sign-In for Happy GuestsWhatever process you choose for signing in guests, visitors will appreciate any steps you take to make the experience easy. Take the time to plan ahead to determine your security needs and how best to make guests feel welcome. An efficient visitor sign-in process shows your guests that they are not just an afterthought, but rather an integrated part of a well-functioning workplace.Visitor Management Step 4: Contacting the HostWhen any visitor arrives at your workplace, they are there to connect with a person. It might be their host for a meeting, one of the people who receives food or package deliveries or someone they need to consult with. Helping the guest and their host connect is a crucial step in any visitor management process. There is nothing worse than walking into a building and talking to ten different people before you find someone who can actually help you. So how can you make this step seamless?First, of course, you have to ensure you are first greeting guests, if necessary. Upon knowing their purpose, you can determine who they came to see; it may be a specific person, a group of people, a department or even security if they are not wanted at your site.What is a host employee’s job? And what are the mechanics of making sure the host knows their guest has arrived in a timely manner?The Responsibilities of a HostWhen we think of a host, we often think of those who hold a dinner party, house guests or even travelers in their home, like Airbnb. The fact is, whenever an employee has someone come to see them at work, that employee is serving as a host. For however long the visitor is at your organization, that employee is the face of your organization. It is their responsibility to leave a good impression.Here are some basic reception etiquette tasks a host can do prior to a guest’s arrival to make sure their visitor has a good experience:Provide crucial information to a visitor, like their name or their department.Communicate vital contact information, like telephone number, email and office number.Inform the guest of which entrance to use and any sign-in requirements your organization has.If possible, determine a meeting spot with the guest in advance and be there prior to the appointed meeting time.If appropriate, preregister the guest with either your human receptionist or visitor registrationThe Mechanics of Connecting Visitors to HostsHow you connect your visitors to your hosts will largely depend on how your reception area is staffed and what the practices of your organization are, but the mechanics are basic. One of the following things has to happen:Reception notifications via a phone call, text, email or instant message - or several of those - is sent to the host, who comes and meets the guest.The visitor is given directions for how to find the host, either by another person or a posted directory and finds the host themselves. This method can have several unfortunate consequences ranging from lost and frustrated guests to unwanted visitors unfettered access to your place of work.The visitor is escorted by another person to their host.Who Makes the Call and Why it’s ImportantWhile the mechanics are simple, there are multiple consequences that could interfere with how work gets done and the impression guests get from your organization. The pros and cons hinge on whose responsibility it is to contact the host:The Receptionist: If you have an obvious reception desk, then the receptionist handles making phone calls, answering questions, giving directions and escorting guests. While this has the benefit of being great customer service, it also requires a very knowledgeable and personable staff member – and it’s expensive. In a busy office, the receptionist might be overwhelmed by people who don’t follow rules or too many people at once. This could leave your desk without staff, and keep guests waiting. It also prevents the receptionist from accomplishing other work, if necessary.The unlucky person by the door: If you are in a modern office or coworking situation, you likely don’t have a designated receptionist. The unfortunate soul who sits near the door may find themselves constantly interrupted by deliveries, salespeople, prospective candidates and more. They then have to stop what they are doing to use a phone, shout across the room (we hope not!) or guide the guest to the person in question, wasting work productivity in the process.A Digital Receptionist: Having a digital visitor check-in kiosk with a visitor management system can be a simple solution for visitors. It can automatically inform the host of a guest’s arrival via the host’s preferred method. A digital system can be set to contact hosts using email, text, phone, Slack or all of the above. This is especially helpful in the case of unexpected guests, like the flower delivery person sent to bring a surprise bouquet. They simply enter the name of the recipient into the system, and the person is contacted – wherever they are – that they have a delivery. One drawback of a digital receptionist is that it can be quite easy for a visitor to walk right past a kioskPerhaps the most fail-safe method of ensuring that guests and hosts get connected is to have a combination of a visitor check-in app supported by live staff for extenuating circumstances.Conclusion – Get Them TogetherReal-time reception notifications connecting visitors with the appropriate host is vital to getting business done. You want your visitors to feel welcomed, and to leave with the impression that your office has its act together. Contacting their host quickly and efficiently allows everyone to get on with the important job of accomplishing the purpose of their visit.Visitor Management Step 5: Checking OutYour visitor has arrived, been greeted, signed in and has been connected with the appropriate host. When their business at your workplace is complete, what happens? Does your guest just walk out the door? Or is your visitor required to check out?Throughout this series, we’ve been exploring the various steps to a good visitor management system and explaining why some easily overlooked steps and processes can important. Perhaps the most overlooked step of visitor management is visitor checkout. Unless you run a medical office or are in the hotel business, most organizations don’t focus on guests checking out; guests just leave. However, there is one very compelling reason to have guests check out: security.Your Secure WorkplaceSecurity means protecting your people, physical assets and your data. When it comes to securing your workplace from the dangers of onsite visitors, you can’t know if a guest has left your premises unless the guest is required to check out. There are multiple security reasons for a visitor to actively check out of the location.Access: If a guest is given any sort of physical access capability (a key, key card or identification) it must be returned at the time of checkout. If the visitor gives it to the host and just leaves the site, then the host is responsible for returning it, and it is more likely to get lost. If the guest has been given electronic key card access, even if they don’t return the card or item, your system should register that they have left and deactivate access connected to the unreturned key card (like that pile of hotel keys you have).Accurate records: Knowing who was in your facility on which days at which times and for how long can be incredibly important if it is ever necessary to investigate a crime. (We’ll discuss in detail why it is important to keep these records in our final installment in this series.)Visual record: If all visitors are required to check out at the same location (a security best practice), it is easy to station a staff person or a security camera to watch for anything unusual. Strange behavior, unusual bulges in pockets and other visual cues can alert staff to theft or other crimes. If the use of a camera is engaged, it can also provide the physical appearance of a person for identification in connection with a crime – whether that person is a suspect or a victim – and can provide a record of their movements and what they were wearing.Visitor Safety: Imagine if a visitor completed their meeting, accidentally wandered into an unused area and either got locked in or had an accident of some sort. If the visitor isn’t required to check out, how would anyone know to look for them? At the end of the day or at shift changes, it is good practice to review a visitor log and see if anyone is still in the building or has stayed far longer than is normal. (A good host will also make sure to walk a visitor who is unfamiliar with the facility to the exit!)Methods for Checking OutHow your visitors check out will largely depend upon how they check in. If a guest is writing their name on a paper visitor logbook upon checking in, then they might be required to write the time at which they check out next to their initial signature. If you have a large volume of guests checking in and out, this may require flipping through a number of pages and isn’t very efficient. Not to mention that every guest can see everyone else that has visited.If you have a staffed reception desk, the receptionist or security guard may check the visitor out, taking any physical objects, like keys or key cards, at that time. The staff person might be required to update the paper or electronic log, or to ask the visitor to do so.Pointing visitors to an iPad receptionist for checkout is probably one of the most efficient ways to have them check out. This maintains easy-to-search electronic records of the visit. It also gives visitors some active role in the check-out process. It is a signal that their business is complete and they can transition to their next task accordingly.Summary – Checking Out Completes the CircleLast time you went to an amazing restaurant, did you save room for dessert? Never underestimate the value of a great last impression.Checking out of your facility is quite simply the final step a visitor ought to take before leaving your facility. With the stress of business complete, and all parties mentally recapping the visit or moving onto their next activities, it is easy to skip. Yet this important step in the visitor management process gives your organization a measure of security nearly impossible to achieve without it.Visitor Management Part 6: Keeping a Visitor LogWe all love visitors! It’s a chance to move your business or projects forward, to showcase your work or even to take a respite from those!When putting a process to your visitor management system, when a visitor to your organization has signed in, accomplished something amazing - or maybe just had lunch - with one of your staff, and then signed out... Do you keep the visitor log?Over the course of this series, we’ve discussed all the important steps of having a visitor management process. The final piece of an efficient process occurs almost completely outside the visitor’s experience. While the visitor is aware of signing in and signing out, whether or not you keep a record of visitors is completely at the discretion of your organization. There are definite benefits to keeping a visitor log.Why keep a visitor log?There are some distinct advantages to keeping a visitor log. You never know when you might need to reference the information. Here are some possible reasons and scenarios.Visitor Recall: Some employees meet with LOTS of people: salespeople, job candidates in a low unemployment market, vendors crucial to delivering a great product, potential and current clients, maintenance workers and even key staff from other sites. If they had an unfamiliar walk-in visitor and did not get the name or contact information of that person – or misplaced it – a visitor log can fill in the gap. Categorizing every visitors correctly in your CRM database and following up can be crucial for sales and relationship building.Following Up with Visitors: Perhaps you wish to send a message to certain visitors. For example, if you run a service organization, you might wish to send a survey after visitor departs your facility. The insights and data they provide will allow for continuous improvement. Or, perhaps you hosted a grand opening party or Meetup event. You might wish to recap the event to reinforce the good feelings or cause. With a properly built and maintained visitor log you can automate these tasks.Crime Investigation: If you know exactly when a visitor checked in and out of your facility, it can greatly assist with the investigation of a crime. If even the pizza delivery person must sign in and out, but for some reason spent an hour in your facility on the same day property was stolen, that is suspicious. The crime need not even be committed at your organization. If law enforcement is tracking the movements of a suspect or a victim, as in this case, the information of whether they entered your premises could be vital.Digital vs. PaperMost visitor logs are going to be in one of two forms: a paper log that people sign in and out of, or a digital record.In our increasingly digital world, it is hard to believe that paper logbooks still exist. There are a number of drawbacks to paper visitor records.Bad handwriting can make it impossible to read.Unless closely monitored, it is easier for a person to fake entries, in particular, the check-in and check-out times. It is also easy to bypass altogether.They take up a lot of space.They can’t be sorted by name or otherwise easily searched.Digital visitor logs, especially cloud-based, have several distinct advantages over paper logs.They can be sorted by any field, including name, date, time of check-in or check-out, their host’s name or more. All of the visitor’s info is easy to read.They can be searched quickly and efficiently by computer.They take up only a small amount of digital storage space.They can store other records with the log, like non-disclosure agreements and waivers.The time is logged automatically by the electronic device, and therefore the time cannot be falsified.How Long Should You Store Visitor Log Records?When it comes to keeping organizational records, we often fall into two camps.Throw Everything Out: It frees up a lot of physical and mental space. (There is a reason Marie Kondo is so popular.) However, if you throw out records prematurely, you could find yourself needing them for reference; financial audits are the perfect example.Keeping Everything Forever: This can be beneficial when you need to reference information, assuming the records are kept in an organized system. If, however, you keep everything indefinitely AND your system is disorganized, you might as well just take a bulldozer to your files.As is usually the case, the best scenario is somewhere in the middle: you may have reason to go back in the records two, five or ten years, depending on your organization’s needs.If you are keeping paper records, it is likely they will either be thrown out long before this or filed away in a manner that it is unlikely to be retrieved. Digital records can be automatically archived or deleted after a certain length of time. Even if you choose never to delete the records, they take up so little space that keeping them will be no hassle at all.Wrapping it all upKeeping a visitor log, preferably in digital form, is the final step in a comprehensive visitor management process. A guest is greeted, identified, signs in, meets up with the host and signs out. Then, the log of these visits is filed away to the benefit of all the different parties who might have need of them. It is the final link in the chain of a successful visit and an efficient process.You made it! You are now officially one of the world's foremost experts on visitor management techniques!Originally posted by Greetly visitor management system at www.greetly.com/blog/visitor-management-techniques-steps. Reposted with permission.

Visitor Management Techniques and StepsEvery business and organization has visitors. Some just get a few package and food deliveries. Others have customers, vendors and interview candidates streaming in and out all day. How offices manage visitors can be as varied as the organizations themselves. For some, the process of visitor check-in is regimented and formal. For others, handling guests is a fly-by-the-seat-of-the-pants affair.Regardless of the visitor management system, there are certain aspects to the process of handling guests that are common across the board. Most are done so quickly that sometimes very little thought goes into the process at all. Each step, however, is important to the functioning of your organization, the safety of your employees and data, the comfort of the guest and -- most importantly -- the overall efficiency of time spent.In this six-part article about the visitor management process, we’ll break down each step of the process, explain why it is important, and give examples of different methods for effectively accomplishing the end goal - great first impressions, productivity and safety.Visitor Management Step 1: Recognizing Visitors and Making Them ComfortableHave you ever walked into a restaurant or other place of business, looked around and had no idea what you were supposed to do next? No one said hello. No sign directed you to “Order at the Window” or “Please seat yourself.” No directory on the wall pointed you to a visitor desk. Most guests in that situation will do one of three things: 1) they’ll wander around awkwardly and watch what other people do; 2) they’ll ask someone for help; or 3) they’ll turn around and leave.This is an obvious failure of the organization to accomplish the first technique of a strong visitor management process: recognizing that visitors will come to your organization and they will need tools to make the initial moments of that visit comfortable and pleasant. We all know it is easier to remember negative experiences. Visitors who feel confused, lost or unwelcome may never want to return, and even worse, may tell others about their treatment.People have an inherent need to be recognized. The first step of recognizing visitors can be easy as saying, “hello”, having a sign that reads “Welcome Visitors” or a welcome screen that informs visitors of their next step. Not every location needs to roll out the red carpet for visitors, but every location needs to acknowledge the visitors who do walk through the door.Every organization has different ways of recognizing guests, and they range from very hands-on and labor intensive, to reception automation. Some methods can be combined for maximum impact.Using People to Recognize GuestsHistorically, the most common method used by organizations to make guests feel recognized was to use people. There are really three types of personnel employed to greet visitors.Dedicated receptionist: The dedicated receptionist’s primary job is to welcome visitors and perhaps answer incoming phone calls. They often have minimal responsibilities outside of assisting guests. The greeter at Wal-Mart has minimal duties beyond saying hello and checking the occasional receipt. In some locations where security is a concern, the dedicated person might be a security guard or a door-person.Semi-dedicated receptionist: The difference between a dedicated and a semi-dedicated receptionist is one of responsibilities. A semi-dedicated receptionist is stationed near the door and expected to greet guests as part of the job description (or, maybe they forgot to mention that part), but also has other responsibilities. Most administrative assistants fall into this category. They are expected to greet walk-in guests, answer phones, and perform other tasks, like write letters, manage calendars, set up meetings, and sometimes accomplish large projects. It is surprisingly hard to resume these other responsibilities after interruptions.Informal/unrecognized receptionist: This is perhaps the least considered visitor welcome method, but is, unfortunately, a very common one. The unrecognized receptionist is often a junior employee with a functional role - human resources, accounting, office management - a person who has their own list of priorities. But in today’s modern office happens to sit in a desk by the door. Depending on the number of walk-ins every day, unrecognized receptionists find themselves interrupting important tasks to help guests find their way. Whether they tell you or not, the unrecognized receptionist HATES IT. They resent the guests and the interruptions and prefer to just get their own work done.Using people to greet guests has the advantage of bringing a personal touch to the welcome process. A warm smile, and a “how may I help you?” can provide the start to a truly positive experience.On the other hand, using people is expensive. You have the direct cost of a dedicated receptionist who is paid primarily to greet guests. Or, if you prefer, you have the high cost of productivity lost for semi-dedicated and informal receptionists. And in the case where you have a less-than-effective receptionist – one who greets people gruffly because they are tired of being interrupted – the cost could be greater in terms of negative attitudes toward your organization.Un-staffed Ways to Recognize VisitorsVisitors don’t always want or need to talk to a person to feel welcome. Organizations can spare employee time and save money by making effective use of the following methods for greeting guests.Automated receptionists: More and more locations are taking advantage of automation in order to greet and assist guests. It is common to see airport check-in kiosks, visitor registration kiosks, informational kiosks in visitor centers and libraries, self-ordering stations at fast-food restaurants. Even just an automated announcement connected to your door - “Welcome, please turn right and proceed to the counter” - tells visitors they are expected and what they are supposed to do. Modern offices are rapidly adopting visitor check-in apps to create strong impressions and improve efficiency.Signage: Prominent signs bridge important gaps for visitors. Posted directories, plaques that identify visitor check-in locations or information desks, and directional signs all help visitors to feel comfortable.Automated receptionists and signage have the advantage of being relatively permanent, tireless, and available 24 hours a day. The cost is far less than paying a dedicated person. Also, as crazy as it sounds, people don’t always like talking to people. Being able to use a kiosk or signage is often preferable to having to ask someone for directions. Signs and kiosks may not be able to deliver the warmth of a smile, but they can direct visitors to the person most likely to give them that smile.Conclusion: The Best WayYou guessed it, there is no single "best way". Rather, the best option to greet guests varies by organization, but all of the most effective methods ensure that the guest is acknowledged, either by a sign or a smile. Visitors should feel welcome, and confident that they can accomplish what they came to do. Using forethought and planning, you can ensure your organization recognizes visitors as part of your visitor management process.Visitor Management Step 2: Identifying VisitorsWhen visitors arrive in your place of work, how do you find out who they are and what their business is? Identifying visitors is an important step in the visitor management process. Once you have this valuable piece of information you can create a great visitor experience. Not having it though could cause you to steer a guest the wrong direction, or allow someone onto the premise who should not be there.In Part One of this series, we described how important it is to simply greet guests and make them feel comfortable. Once this is accomplished, the next step in the process is to determine who they are, what type of guest they are, and how best to meet their needs.Visitors VaryOrganizations have varying levels for how they need or want to greet guests, and it often depends on the type of business that person has come to accomplish. You might be thinking, “My organization doesn’t have any visitors,” but you’d be wrong. Even the most insular of organizations will have people from outside show up from time to time. Consider the following types of visitors:Task-oriented visitors: These include postal workers and delivery personnel, maintenance workers, building and code inspectors. These are people who arrive with a set task that must be done at your location (e.g. dropping off a pizza, painting an office, checking the smoke detectors). They are often paid (or tipped) per task so they will leave quickly once it is complete.Important guests: Prospective and current clients or donors, prospective and current vendors, management visiting from the head office, contacts from a related firm, etc., are all important guests. Anyone who your organization wants to have an ongoing, positive relationship with needs to have special care taken to ensure they feel welcome and are treated accordingly.Casual visitors: These are visitors who don’t plan to stay long do business, but need to know how to get where they are going. Consider hospitals, who have people stop in to visit patients all the time. Colleges have family visiting students on campus. Friends and family of employees also fall into this category; the manager’s spouse might show up to take her out to lunch.Visitor-visitors: This might seem like a no-brainer, but places like museums, hotels, tourist attractions, restaurants, and retail are designed to draw people in and welcome those who may only ever be there once.Starting the ConversationOnce a visitor walks in the door, how do you find out what they need?If you are employing a full-time receptionist to greet people, the logical next step is to ask the person who they are, and what they are there to accomplish. With a person at the door, a simple, “How may I help you?” will start the conversation, though other questions may be needed. Depending upon the security needs of your organization, you might require a guest to show an I.D., fill out forms, create a and explain their business.What happens if the receptionist is busy on the phone when a guest arrives? Or if you don’t have a dedicated receptionist, and the person nearest the door is engaged in other tasks?People aren’t the only way to ask guests what they need. More and more offices are using iPad receptionists to allow visitors to check in themselves, whether they employ a receptionist or not. If the receptionist is tied up on the phone but can pause long enough to point a guest to an automated reception kiosk, the guest can continue the visitor registration process instead of waiting around. Guests of all kinds don’t like to wait and appreciate the ability to be proactive instead of inactive.A reception application might ask the following questions:Your NameThe name of the person you are meeting, if applicableThe purpose for your visitOnce the information is obtained, the receptionist or the kiosk can either direct the guest to the appropriate location, or contact the appropriate person to come meet the guest.Conclusion: This is Mission-Critical InformationUnless they are lost and only walked in to get directions to somewhere else, every visitor who enters your organization is there for a specific purpose. However the person is greeted, finding out the reason for their visit is mission-critical to successfully moving them along on their journey. Your method for identifying them, whether a person or a digital visitor management system, needs to have the necessary skills to politely and effectively gather this key information. Then, they must be intelligent enough to guide the visitor to their next step.Only after you have successfully identified the visitor and their purpose can both your visitor and your organization continue the tasks that keep you in business.Visitor Management Step 3: Signing InDoes your organization require visitors to sign in upon arrival? Every organization, and even individual offices within, has different guidelinessurrounding guests and whether or not signing guests in is part of their visitor management system.In Parts of this series detailing the visitor management process, we described different ways to greet and identify your guests. Once you’ve identified which type of person or group is standing in your lobby, it is time to determine how much of the check-in process they are required to complete.Whether or not you have visitors sign a paper or digital visitor logbook will depend largely on the rules or customs of your organization, but there are definite benefits to requiring visitors to check in.Security FirstIn today’s modern world, office security is a higher priority than ever before. Schools, government buildings, large firms and factories all have reasons for knowing who is inside their facilities. And while businesses might like to maintain an open-campus type policy when it comes to visitors, that also makes them less secure.Visitors are wild cards. Security best practices require visitors to sign in, which adds a first layer of protection from would-be criminals – people who would harm people or steal data – by causing them to have to think twice about leaving a trail of evidence.Many organizations require employees to wear or carry identification that doubles as electronic access keys for buildings. Visitors might also need visitor badges in order to access areas, or simply for identification.A good, secure sign-in process will require, at a minimum, the following information from guests:First and last nameBusiness or organization they represent (if applicable)Purpose for visitingName of the employee, host or contact person they are visitingTo go above and beyond, some organizations might also require:A visitor photograph taken on site.Signed, or electronically signed non-disclosure agreements or waiversMaking Visitors WelcomeIt might seem slightly counter-intuitive, but having visitors sign in can actually help them feel more welcome. While some visitors may be frustrated by having to jump through hoops, this technique is also a signal that your organization has taken visitors into consideration, and it gives guests the knowledge that they’ve come to the right place. When a guest signs in, they know you are aware of their presence and therefore they are less likely to be left wandering around.Also, if visitor badges are part of the sign-in process, you can train your employees to keep an eye out for those visitors who might need a little extra help. Guests often find themselves lost in an unfamiliar location, especially if your building has a lot of twists, turns and levels. Visitor badges give employees the immediate knowledge that the people wearing them are supposed to be in the building, but may not be familiar with the layout.Who signs in?Not every organization is super-sensitive to security, and maybe not every visitor who comes in will be required to sign in. When thinking about your organization and its security needs, you’ll want to think about what your goals are, and what happens in your visitor management process. In Step Six of this article , we will discuss the benefits of keeping a visitor registration log that includes all guests, but here are some possible questions to consider.Do delivery personnel need to sign in? Will they go beyond the lobby? If not, then signing in may not be necessary. Or, you may require less information for delivery people.How much access will the person have? Could they see or hear sensitive information or encounter semi-dangerous manufacturing equipment? If so, they might need to sign a non-disclosure agreement or a waiver. Such documents can be handled during the sign-in process with an e-signature app.Does your organization want or need to know who is in the building at all times? If yes, then having every person sign in is important. Some organization may not; perhaps you don’t need to know about the visit from an employee’s spouse or the pizza delivery person.Do you have a skilled dedicated receptionist to help visitors find their way? If the answer is no, then an electronic check-in kiosk has the benefit of both signing in visitors and helping to move them along in the process. Otherwise, they may very well be lost from the start.Conclusion – Efficient Sign-In for Happy GuestsWhatever process you choose for signing in guests, visitors will appreciate any steps you take to make the experience easy. Take the time to plan ahead to determine your security needs and how best to make guests feel welcome. An efficient visitor sign-in process shows your guests that they are not just an afterthought, but rather an integrated part of a well-functioning workplace.Visitor Management Step 4: Contacting the HostWhen any visitor arrives at your workplace, they are there to connect with a person. It might be their host for a meeting, one of the people who receives food or package deliveries or someone they need to consult with. Helping the guest and their host connect is a crucial step in any visitor management process. There is nothing worse than walking into a building and talking to ten different people before you find someone who can actually help you. So how can you make this step seamless?First, of course, you have to ensure you are first greeting guests, if necessary. Upon knowing their purpose, you can determine who they came to see; it may be a specific person, a group of people, a department or even security if they are not wanted at your site.What is a host employee’s job? And what are the mechanics of making sure the host knows their guest has arrived in a timely manner?The Responsibilities of a HostWhen we think of a host, we often think of those who hold a dinner party, house guests or even travelers in their home, like Airbnb. The fact is, whenever an employee has someone come to see them at work, that employee is serving as a host. For however long the visitor is at your organization, that employee is the face of your organization. It is their responsibility to leave a good impression.Here are some basic reception etiquette tasks a host can do prior to a guest’s arrival to make sure their visitor has a good experience:Provide crucial information to a visitor, like their name or their department.Communicate vital contact information, like telephone number, email and office number.Inform the guest of which entrance to use and any sign-in requirements your organization has.If possible, determine a meeting spot with the guest in advance and be there prior to the appointed meeting time.If appropriate, preregister the guest with either your human receptionist or visitor registrationThe Mechanics of Connecting Visitors to HostsHow you connect your visitors to your hosts will largely depend on how your reception area is staffed and what the practices of your organization are, but the mechanics are basic. One of the following things has to happen:Reception notifications via a phone call, text, email or instant message - or several of those - is sent to the host, who comes and meets the guest.The visitor is given directions for how to find the host, either by another person or a posted directory and finds the host themselves. This method can have several unfortunate consequences ranging from lost and frustrated guests to unwanted visitors unfettered access to your place of work.The visitor is escorted by another person to their host.Who Makes the Call and Why it’s ImportantWhile the mechanics are simple, there are multiple consequences that could interfere with how work gets done and the impression guests get from your organization. The pros and cons hinge on whose responsibility it is to contact the host:The Receptionist: If you have an obvious reception desk, then the receptionist handles making phone calls, answering questions, giving directions and escorting guests. While this has the benefit of being great customer service, it also requires a very knowledgeable and personable staff member – and it’s expensive. In a busy office, the receptionist might be overwhelmed by people who don’t follow rules or too many people at once. This could leave your desk without staff, and keep guests waiting. It also prevents the receptionist from accomplishing other work, if necessary.The unlucky person by the door: If you are in a modern office or coworking situation, you likely don’t have a designated receptionist. The unfortunate soul who sits near the door may find themselves constantly interrupted by deliveries, salespeople, prospective candidates and more. They then have to stop what they are doing to use a phone, shout across the room (we hope not!) or guide the guest to the person in question, wasting work productivity in the process.A Digital Receptionist: Having a digital visitor check-in kiosk with a visitor management system can be a simple solution for visitors. It can automatically inform the host of a guest’s arrival via the host’s preferred method. A digital system can be set to contact hosts using email, text, phone, Slack or all of the above. This is especially helpful in the case of unexpected guests, like the flower delivery person sent to bring a surprise bouquet. They simply enter the name of the recipient into the system, and the person is contacted – wherever they are – that they have a delivery. One drawback of a digital receptionist is that it can be quite easy for a visitor to walk right past a kioskPerhaps the most fail-safe method of ensuring that guests and hosts get connected is to have a combination of a visitor check-in app supported by live staff for extenuating circumstances.Conclusion – Get Them TogetherReal-time reception notifications connecting visitors with the appropriate host is vital to getting business done. You want your visitors to feel welcomed, and to leave with the impression that your office has its act together. Contacting their host quickly and efficiently allows everyone to get on with the important job of accomplishing the purpose of their visit.Visitor Management Step 5: Checking OutYour visitor has arrived, been greeted, signed in and has been connected with the appropriate host. When their business at your workplace is complete, what happens? Does your guest just walk out the door? Or is your visitor required to check out?Throughout this series, we’ve been exploring the various steps to a good visitor management system and explaining why some easily overlooked steps and processes can important. Perhaps the most overlooked step of visitor management is visitor checkout. Unless you run a medical office or are in the hotel business, most organizations don’t focus on guests checking out; guests just leave. However, there is one very compelling reason to have guests check out: security.Your Secure WorkplaceSecurity means protecting your people, physical assets and your data. When it comes to securing your workplace from the dangers of onsite visitors, you can’t know if a guest has left your premises unless the guest is required to check out. There are multiple security reasons for a visitor to actively check out of the location.Access: If a guest is given any sort of physical access capability (a key, key card or identification) it must be returned at the time of checkout. If the visitor gives it to the host and just leaves the site, then the host is responsible for returning it, and it is more likely to get lost. If the guest has been given electronic key card access, even if they don’t return the card or item, your system should register that they have left and deactivate access connected to the unreturned key card (like that pile of hotel keys you have).Accurate records: Knowing who was in your facility on which days at which times and for how long can be incredibly important if it is ever necessary to investigate a crime. (We’ll discuss in detail why it is important to keep these records in our final installment in this series.)Visual record: If all visitors are required to check out at the same location (a security best practice), it is easy to station a staff person or a security camera to watch for anything unusual. Strange behavior, unusual bulges in pockets and other visual cues can alert staff to theft or other crimes. If the use of a camera is engaged, it can also provide the physical appearance of a person for identification in connection with a crime – whether that person is a suspect or a victim – and can provide a record of their movements and what they were wearing.Visitor Safety: Imagine if a visitor completed their meeting, accidentally wandered into an unused area and either got locked in or had an accident of some sort. If the visitor isn’t required to check out, how would anyone know to look for them? At the end of the day or at shift changes, it is good practice to review a visitor log and see if anyone is still in the building or has stayed far longer than is normal. (A good host will also make sure to walk a visitor who is unfamiliar with the facility to the exit!)Methods for Checking OutHow your visitors check out will largely depend upon how they check in. If a guest is writing their name on a paper visitor logbook upon checking in, then they might be required to write the time at which they check out next to their initial signature. If you have a large volume of guests checking in and out, this may require flipping through a number of pages and isn’t very efficient. Not to mention that every guest can see everyone else that has visited.If you have a staffed reception desk, the receptionist or security guard may check the visitor out, taking any physical objects, like keys or key cards, at that time. The staff person might be required to update the paper or electronic log, or to ask the visitor to do so.Pointing visitors to an iPad receptionist for checkout is probably one of the most efficient ways to have them check out. This maintains easy-to-search electronic records of the visit. It also gives visitors some active role in the check-out process. It is a signal that their business is complete and they can transition to their next task accordingly.See Greetly LiveSummary – Checking Out Completes the CircleLast time you went to an amazing restaurant, did you save room for dessert? Never underestimate the value of a great last impression.Checking out of your facility is quite simply the final step a visitor ought to take before leaving your facility. With the stress of business complete, and all parties mentally recapping the visit or moving onto their next activities, it is easy to skip. Yet this important step in the visitor management process gives your organization a measure of security nearly impossible to achieve without it.Visitor Management Part 6: Keeping a Visitor LogWe all love visitors! It’s a chance to move your business or projects forward, to showcase your work or even to take a respite from those!When putting a process to your visitor management system, when a visitor to your organization has signed in, accomplished something amazing - or maybe just had lunch - with one of your staff, and then signed out... Do you keep the visitor log?Over the course of this series, we’ve discussed all the important steps of having a visitor management process. The final piece of an efficient process occurs almost completely outside the visitor’s experience. While the visitor is aware of signing in and signing out, whether or not you keep a record of visitors is completely at the discretion of your organization. There are definite benefits to keeping a visitor log.Why keep a visitor log?There are some distinct advantages to keeping a visitor log. You never know when you might need to reference the information. Here are some possible reasons and scenarios.Visitor Recall: Some employees meet with LOTS of people: salespeople, job candidates in a low unemployment market, vendors crucial to delivering a great product, potential and current clients, maintenance workers and even key staff from other sites. If they had an unfamiliar walk-in visitor and did not get the name or contact information of that person – or misplaced it – a visitor log can fill in the gap. Categorizing every visitors correctly in your CRM database and following up can be crucial for sales and relationship building.Following Up with Visitors: Perhaps you wish to send a message to certain visitors. For example, if you run a service organization, you might wish to send a survey after visitor departs your facility. The insights and data they provide will allow for continuous improvement. Or, perhaps you hosted a grand opening party or Meetup event. You might wish to recap the event to reinforce the good feelings or cause. With a properly built and maintained visitor log you can automate these tasks.Crime Investigation: If you know exactly when a visitor checked in and out of your facility, it can greatly assist with the investigation of a crime. If even the pizza delivery person must sign in and out, but for some reason spent an hour in your facility on the same day property was stolen, that is suspicious. The crime need not even be committed at your organization. If law enforcement is tracking the movements of a suspect or a victim, as in this case, the information of whether they entered your premises could be vital.Digital vs. PaperMost visitor logs are going to be in one of two forms: a paper log that people sign in and out of, or a digital record.In our increasingly digital world, it is hard to believe that paper logbooks still exist. There are a number of drawbacks to paper visitor records.Bad handwriting can make them impossible to read.Unless closely monitored, it is easier for a person to fake entries, in particular, the check-in and check-out times. It is also easy to bypass altogether.They take up a lot of space.They can’t be sorted by name or otherwise easily searched.Digital visitor logs, especially cloud-based, have several distinct advantages over paper logs.They can be sorted by any field, including name, date, time of check-in or check-out, host name or more. All of the visitor’s info is easy to read.They can be searched quickly and efficiently by computer.They take up only a small amount of digital storage space.They can store other records with the log, like non-disclosure agreements and waivers.The time is logged automatically by the electronic device, and therefore the time cannot be falsified.How Long Should You Store Visitor Log Records?When it comes to keeping organizational records, we often fall into two camps.Throw Everything Out: It frees up a lot of physical and mental space. (There is a reason Marie Kondo is so popular.) However, if you throw out records prematurely, you could find yourself needing them for reference; financial audits are the perfect example.Keeping Everything Forever: This can be beneficial when you need to reference information, assuming the records are kept in an organized system. If, however, you keep everything indefinitely AND your system is disorganized, you might as well just take a bulldozer to your files.As is usually the case, the best scenario is somewhere in the middle: you may have reason to go back in the records two, five or ten years, depending on your organization’s needs.If you are keeping paper records, it is likely they will either be thrown out long before this or filed away in a manner that it is unlikely to be retrieved. Digital records can be automatically archived or deleted after a certain length of time. Even if you choose never to delete the records, they take up so little space that keeping them will be no hassle at all.Wrapping it all upKeeping a visitor log, preferably in digital form, is the final step in a comprehensive visitor management process. A guest is greeted, identified, signs in, meets up with the host and signs out. Then, the log of these visits is filed away to the benefit of all the different parties who might have need of them. It is the final link in the chain of a successful visit and an efficient process.Originally posted by Greetly at What are Visitor Management Techniques and Steps?. Re-posted with permission.