Service Record Sample: Fill & Download for Free

If your complaints about “having too many clients and too much work” are falling on deaf ears, here’s how I handled having too many accounts in the past when I was first a sales rep for Xerox Corporation - so perhaps some of these methods may also help you to handle “too many accounts”.Organize & Prioritize: I made a list of all my accounts (about 800 at the time) starting with the accounts that generated the most monthly revenue and working in descending order so the clients at the bottom of the list were those that generated the lowest dollar amount of monthly revenue.I had already sent a letter to all my accounts notifying them that I was now their primary contact and to let them know how to contact me if they ever needed anything or needed my help in resolving a billing or service problem.I sent out similar letters monthly and quarterly, also telling them about new products and different pricing plans and and also to let them know we had lease contracts for monthly, annual and two-year terms and purchase plans wherein we would finance the purchase of their equipment if they wanted to purchase rather than rent or lease.My letters also reminded them of the contact numbers for ordering supplies like toner and copy paper - and that they could also call me to order supplies if they preferred.For the top revenue-producing accounts, I visited them in person to make sure their equipment was working properly and also to make sure they had the right machine for their office (or if they could be more productive or save money on a different model of equipment or a different pricing plan).When making office visits to any account I always made sure the employees all knew how to use the machine and the proper way to load paper to prevent paper jams and how to add more toner and clear paper jams when they occurred.I was provided computer-generated service records for all my accounts so for those customers with an inordinate number of service calls, I’d visit the office to make sure all employees not only knew the proper use of the machine, but also to see what brand of supplies they were using. Many customers tried to save money by ordering off-brand toner and paper, so I would give them free samples of Xerox brand toner and copy paper so they could see the difference our supplies made in the performance of their machine - so I was able to capture their supply revenue as well.When it became obvious a customer needed newer, faster equipment or more features (such as over-size copying of forms, 2-sided copying or collating) I would set up a meeting with the primary decision maker and offer to “loan” them a new copying machine for ten days so he and his staff could “try it out”. I was conservative in my recommendations on when to upgrade to a newer machine because it was more important for me to keep the customer with whatever machine was best for their office than it was to over-sell a machine that was more than they needed or too expensive for their budget. All the trials I set up “stuck” and the customers kept them as they were really The Best Option for their office. By offering a free trial of a new machine, this also helped the decision maker, who may have been aware their current machine wasn’t doing the job for them, but was too busy to shop around for a new one - so I eased the weight of that decision for him, as well as helped to keep his office staff content and more productive.I also got the name of the primary contact person in each office (“the key operator”) so I could call that person occasionally just as a way of staying in touch and to let my clients know we wanted to keep their business and to keep them as contented customers.I called all my smaller accounts periodically to check in and see if their equipment was working properly and if they needed anything from me and to make sure they had enough supplies on hand - and also to thank them for their business.If and when I did receive a “cancellation letter” from a customer notifying us they were cancelling their service, I went immediately to that account to learn what the problem was and made every effort to halt the cancellation process and to retain the account - and I was able to keep the account each and every time. This may have involved replacing their existing copier with a brand new identical model or upgrading to a different model or helping to resolve service or billing issues - in other words, anything it took to retain the account.Since this was my first sales position, my primary responsibility was “client retention” which meant learning about minor issues before they could escalate into big issues and to convert monthly rental plans to longer rental terms or purchase plans and to upgrade to newer, faster equipment with more features when appropriate.The key to handling too many accounts is to “Organize & Prioritize” which accounts are most important (those that generate the most revenue) and to be organized by doing “First Things First - Last Things Last (or not at all)”.With the methods described herein I had zero customers cancel their contracts in the initial quarter and I was later promoted to a commissioned territory sales representative after my first year in this salaried sales position.

Officially….The fastest recorded so far was the Soviet Anchar (K-222), or Project 661. Best known to NATO as the Papa-class, the only vessel of her class, a nuclear-powered cruise missile submarine capable of 44+ knots. Entered service 1969, placed in reserve 1984, stricken 1989, officially decommissioned 1999, scrapped 2010.The Soviet Lira-class, best known as the Alfa-class, were the fastest ones to have an entire class of them, not just a single boat, but they could only achieve 41 knots in short bursts. They weren’t exactly among the most reliable either, they were noisy as hell, and prone to hull cracking. In service 1971–96.The current fastest submarines (officially) are the Russian Shchuka-B class, or Akula-class SSNs. In service since 1984, they have a max speed of 35 knots.The fastest submarine in US service was the USS Alabacore, a research vessel in service 1953–72, its speed of 33 knots being an unofficial record.In current service, the Los Angeles-class submarines can reach speeds of at least 33 knots, despite their official limit being 20. It is widely alleged to be capable of much faster speeds. The Hunt for Red October scribe Tom Clancy wrote in his non-fiction book, Submarine, that his personal estimate for their max speed was 37 knots.

I have two stories from Pakistan that involve hilarious bungle ups but thankfully no deaths:Running into Indian procurement officials while shopping for Arctic Warfare gear in Europe in the same shopsThe Saudi-Pakistani joint effort to procure Jets for the Saudi Air force.Running into Indian procurement officials while shopping for Arctic Warfare gear in Europe in the same shopsI read this story in “The Militarization of Mother India” by Ravi Rikhye.The story is pretty self explanatory. Back in the 1980s, National Geographic magazine triggered a controversy when it showed a previously unclaimed area of Siachen Glacier as part of Pakistan. The Indians thought this was unacceptable and decided to send troops to occupy the glacier. The Paks got wind of this plan and arranged their own formations to occupy Siachen.Problem was: Until now, no Army had fought on such high altitudes before. Both were horrendously ill-equipped in terms of winter clothing, supplies, weapons and helicopters that would make reaching and occupying Siachen possible. The territory had been unclaimed after all, remember?So both Armies rushed procurement teams to Europe. And in a stroke of hilarity, both teams ended up going to the same dealers to buy their gear and the same reception lobbies to negotiate larger deals.I still chuckle a bit thinking of the awkward looks and atmosphere in every room the Indians and Pakistanis ended up in. It’s like two guys deciding to murder each other and going to the same shop at the same time to buy the murder weapon. #Awkward.Indians : “I'll take 1000 winter suits and a dozen helicopters with high altitude ceilings”Pakistan: “I'll have what he’s having”The Saudi-Pakistani joint effort to procure Jets for the Saudi Airforce.The Pak Saudi joint effort to procure jets for the Saudi Air Force. Ah, what to say. It seems like this Joint Effort must have involved some actual joints in my opinion.To be fair, this is actually a fail on the part of the Saudis more than the Pakistanis but this story involves both and is just entertaining in its own right. I read it as a recounting of an Air Force officer in a book called The Gold Bird which I highly recommend.The Saudis are in the ‘60s and have discovered oil. They have money and need to build up an air force to bomb some pesky rebels in the South.But the Saudis are more experienced with camels. If it had been up to them, they would have attached rockets to their camels and flew them instead but Alas, this is not aerodynamically possible. So they need to buy a jet.But they have never bought a jet fighter before. They are Bedouins. Whatever will they do? But of course! Let's call up the Pakistanis! Our Arab brothers without oil <3 Pakistanis have an air force and they fly it around all the time! They would know how to buy a jet.The Pakistanis are delighted. Seriously it's like asking your brother-in-law who is always talking about cars for help in buying your first car. The Paks arrive in Saudi Arabia and are told that representatives from America and Britain will give a presentation the next morning on three aircraft for their respective companies: The American F-104 (Which Pakistan also flew), the American F-5 and the British Lightning Jet.The Pakistani officers arrived next morning on time, shook hands with the British and Americans and looked around: Not a single Saudi in sight. They waited, chatted with the Americans,sipped tea with the British. One-two hours passed. Still no Saudi.Pakistanis suggest the presentations begin: The White people agree.Half way through the second presentation, a lone Saudi stumbles in. When asked if he would like the presentations repeated, he waves his hand dismissively, smiles and tells them to keep going.The presentations finish and they all break for lunch. Over lunch, the Pakistanis agree that the F-5 is the best aircraft on the menu and they all agree that’s the jet for our Saudi brothers.Lunch wraps up and the Paks approach the Saudi and make their case: The best jet is the F-5, next best is the F-104 and next best is the British Lightning.The Saudi thinks for a bit, gives a sly smile and the next morning, announces that the Saudis have picked the British Lightning Jet.The flabbergasted Pakistanis ask him why he picked the lowest recommended Jet?The Saudi replied, with his refined Saudi logic and patience: “Well you see , you recommended the F-5 to us. But you yourself fly the F-104 fighters in your air force. Therefore I think something fishy is going on here but you won't be able to outsmart us. We Saudis are ahead of you in every turn. We therefore picked the lowest recommended aircraft, the Lightning, in your list as you are surely hiding something from us and it is probably the best aircraft”.To hell with the fact that the F-104 was given to us as part of the US SEATO/CENTO aid package and the F-5 and British Lightning were either not offered or out of our price range.And so the Saudis got their Lightning Jet. Which had a horrifically bad service record in the anti-insurgency operations in the South.Probably should have stuck with the camels.Death from above!Bonus Story:Pakistan debuts its latest Short Range Tactical Surveillance Drone: POONDER-1 at IDEAS 2014Yep. The Defense press hilariously decided to publish only one photo of IDEAS 2014 Defense Expo and that one photo was of a government official staring at a close by female’s chest area while the Pakistan Airforce Chief was being shown sample models of products by company employees.I guess our Tactical Surveillance Drone locked in on the wrong model.(BTW for the non-Punjabi speakers, Poonder is a Punjabi slang term used to describe someone who stares at girls in the street)Source: Usama Ahmad's answer to What are the funniest newspaper articles you have ever come across?Edit #1 : Sources for the stories with linksStory 1:Militarization of Mother India: Ravi Rikhye: 9788170010609: Amazon.com: BooksStory 2:The Gold Bird: Pakistan and Its Air Force: Observations of a Pilot: Mansoor Shah: 9780195797725: Amazon.com: Books