Dog Training Liability Waiver: Fill & Download for Free

I’ve been pretty thankful that, even when working retail, I’ve never actually had someone ask to see a manager. I’ve been able to de-escalate most situations, as they seem more forgiving when I try to resolve the issue for them or try to get them a discount myself.And then, of course, there is working at the gym. I’ve never met a place where people want to see a manager so much. To give some background, the gym I work for is a locally owned and operated chain that consisted of three gyms in my city, one of which is available only to premium members because it’s the 24/7 gym that isn’t monitored overnight. All of us that work here are fitness-minded and it’s a very laid back environment. We don’t upsell like branded companies (i.e., MUV Fitness) and we host basketball tournaments and work alongside a lot of other local fitness studios.Simply put, we make our money in the gym and don’t force anything on the customers they don’t want. When we do our contracts, we’re not required to force personal training or products on our members, we simply let them choose and are very transparent about all our fees and where they go. As a result, we make less money as a whole than branded companies.With that said, behold Incident #1 where an older lady wanted to talk to a manager because we charge $10.00 to replace your scan tag to enter the gym. Before I started working there, I had to replace mine twice and dropped the $10.00 each time because it was annoying having to give your name to sign in.This older lady asked if she could get a new tag, I told her how it would be to replace it, and she immediately goes into a rant: “TEN DOLLARS to replace that? You’ve got to be kidding me. TEN DOLLARS for that flimsy thing?”Me: “Yeah, unfortunately so. You can use your name to sign in, though, if you don’t want to pay.”Her: “TEN DOLLARS. You’re really going to charge me TEN DOLLARS.”Me: “If you want a new barcode tag, yes :) We charge that to every customer if they need to replace it.”Her: “TEN DOLLARS…You’ve got to be kidding me.”Me: “….. :) ………”Her: “You’re serious. You’ve GOT to be kidding me.” (Unfortunately I distinctly remember her repeating this, as if I was going to give her a new one just because she kept saying that.) “That’s OUTRAGEOUS. I want to talk to a manager about this.”Me: “Okay! Let me go get her.”I remember my manager going out and giving her the same information, but could not say if she ended up giving it to her for free or not.Incident #2 was, in my opinion, over the top petty and incredibly pretentious considering the situation. In every gym membership contract, you are required to sign a liability waiver waiving your right to sue in case you are injured in the facility. This is in any membership you sign, along with any right to treatment waiver that you sign at the doctor’s office.I was helping a woman sign up for a membership who was in a hurry because she needed to “pick up her dog” and not only was she incredibly rude when I told her it would take 10–15 minutes and replied with, “Well, I can get this done faster than that,” and my smiling response was, “Yes, but I have to verify everything, go through the contract, and also input it into the system before you leave, so it will take around 10 minutes at the minimum,” she also snatched the contract out of my hand and I had to snatch it back, saying, “No, we fill this out, the member does not.”After I complete the contract and turn it around for us to go over it, she signs everything except for the liability waiver. I turned it back to her and say, “Oh, and this, as well.”Her: “Oh, I’m not signing that. I’m not going to waive my right to sue.”Me: “*raises eyebrows slightly* oh, well we can’t approve a membership for you if you don’t sign this liability waiver.”Her: “Um, so you’re telling me that because I won’t waive my amendment rights, I can’t get a membership?”Me: “We just don’t accept contracts unless you sign the waiver. It puts us at liability and we can’t be liable for your actions within the facility.”Her: “You realize that’s illegal, right? Forcing people to waive their rights?”Me: “I’m so sorry, but this is standard process at the facility and I’m sure that we’re unable to complete the contract, otherwise.”Her: “So if one of your machines *points at treadmill* breaks and I fall and get injured because of it, you’re saying that you’re not liable for it?”Me: (inwardly wondering why we would be liable when the treadmill company would be) “It’s just our procedure to protect the company.”Her: “Oh, I KNOW why it’s in place, but that’s ridiculous! I want to see a manager because frankly, that’s totally unethical and wrong to expect people to waive their rights!”So, I get my manager, who tells her the same thing and the lady starts yelling at her about ethics and says that she’s going to take the contract to her lawyer because she thinks it’s illegal. My manager was absolutely enraged by her after she had left, swearing about how stupid she was and I was similarly annoyed because it’s pretty common knowledge that companies bring in a lawyer to assist in the contracts to ascertain that they are not liable for people using equipment incorrectly.