Customer Service Survey - City Of Seattle: Fill & Download for Free

So if you’re ready to travel the world, check out this list, polish your resume, and apply for a job.1. Marriott InternationalWhere Hiring: New York, Miami, Los Angeles, Chicago, London, Paris, Berlin, and more.What Roles: Franchised Director of Sales, Chef de Partie, Multi-Property Director, Events Specialist, Food and Beverage Manager, Server, Lifestyle Concierge, and more.What Employees Say: “The company itself is fantastic. Benefits are great and there are unlimited growth opportunities. The company has integrity, cares about the environment and social issues, and tries to be the best it can be. Pay is good for an entry level position that doesn’t require prior training. Scheduling is great and you choose your schedule based on your ranking, which is determined by how well you perform and follow policies at work.” —Current EmployeeSee Open Jobs2. ExpediaWhere Hiring: New York, Bellevue, Chicago, Dallas, Munich, Ho Chi Minh City, London, Seoul, Amsterdam, Toronto, and more.What Roles: Data Analyst, E-Commerce Manager, Area Manager, Lodging Content Associate, Software Engineer, Senior Security Engineer, Product Manager, and more.What Employees Say: “Culture and people are great to work with. Everyone comes together to solve problems instead of playing the blame game. Work-life balance is good. Travel and vacation benefits are great.” — Current EmployeeSee Open Jobs3. American ExpressWhere Hiring: New York, Los Angeles, Chicago, Buenos Aires, Gurgaon, Tokyo, and more.What Roles: Fraud Manager, Travel Counselor, Program Analyst, Process Manager, Team Assistant, Marketing Coordinator,What Employees Say: “The culture at American Express is amazing. Leadership is extremely understanding and flexible as long as you are getting your work done.” — Current EmployeeSee Open Jobs4. HiltonWhere Hiring: New York, New Orleans, Chicago, Los Angeles, Dublin, Madrid, Tokyo, Mexico City, and more.What Roles: Revenue Management Analyst, Food & Beverage Supervisor, Chief Steward, Security Dispatcher, Sous Chef, Guest Service Agent, and more.What Employees Say: “Hilton is an amazing place to work for. The company commits to building an incredible brand of hotels, commits to ensuring the best guest experience, commits to supporting the various communities and projects, and commits to their employees. There have been many changes and improvements over the last five years. To be honest, it’s too much to list. This company is fun. This company focuses on their people.” — Current EmployeeSee Open Jobs5. American AirlinesWhere Hiring: New York, Boston, Phoenix, Mexico City, Barcelona, Rio De Jainero, Lisbon, and more.What Roles: Customer Service Manager, Aircraft Mechanic, Administrative Assistant, Senior Analyst, Lead Developer, Director and Senior Attorney, and more.What Employees Say: “Employee relations are stellar. Company works hard to ensure employee work groups are happy. This is typically done through surveys, appraisals, etc.” — Current EmployeeSee Open Jobs6. McKinsey & CompanyWhere Hiring: New York, Tampa, Santiago, Tokyo, Bengaluru, Bogotá, Hong Kong, Kuala Lumpur, Milan, and more.What Roles: Experience Designer, Product Owner, Software Architect, Implementation Consultant, Human Resources Coordinator, Professional Development Coordinator, and more.What Employees Say: “Influential, cutting edge, and driven. A strong community and feedback culture within the organization. Clear opportunities for growth and development.” — Current EmployeeSee Open Jobs7. Delta Air LinesWhere Hiring: Atlanta, New York, Fort Meyers, Chisholm, Los Angeles, Detroit, and more.What Roles: Flight Attendant, Ground Maintenance Mechanic, Architect, Senior Developer, Customer Service Agent, Senior Systems Engineer, and more.What Employees Say: “Terrific company to work for. Travel benefits were wonderful and pay, once beyond 5 years, was great. Being a Flight Attendant provided me with the opportunity to see the World and provide great customer service to all levels of people. I grew as a person and gained professional experience, which I took to my next profession.” — Former EmployeeSee Open Jobs8. The Walt Disney CompanyWhere Hiring: New York, Burbank, Seattle, Munich, Bangkok, Hammersmith, Hong Kong, and more.What Roles: Regional Business Development Manager, Senior Finance Manager, Associate Producer, Accounting Director, Digital Technology Specialist, and more.What Employees Say: “Great benefits and the money is always on-time along with incentives for car-pooling and other environmentally friendly options.” —Former EmployeeSee Open Jobs9. DeloitteWhere Hiring: Atlanta, New York, Boston, Chicago, and more.What Roles: Investment Manager, Sales Force Developer, Product Owner, Senior Business Center Assistant, and more.What Employees Say: “Great company to work for! The sky is the limit in terms of career growth potential. You are in charge of your career. Free coffee as well.” — Current EmployeeSee Open Jobs10. LufthansaWhere Hiring: Frankfurt, Hamburg, Vienna, Zurich, Cologne, and more.What Roles: Cabin Crew, Senior Manager Marketing Analyst, Senior Manager, Product Manager, Operations Manager, Service Agent, and more.What Employees Say: “Flight benefits, global company, extensive benefits, reliable and steady company, part of a global aviation group and worldwide opportunities.” — Former EmployeeSee Open Jobs11. LogMeInWhere Hiring: Karlsruhe, Sydney, Boston, Dublin, Dresden, Munich, BudapestWhat Roles: Enterprise Account Executive, Product Manager, Sales Leadership Manager, Account Manager-Spanish, Renewals Sales Representative, Business Unit Lead APAC, Account Manager-French & more.What Employees Say: “Great place to work where I’ve been able to manage work and family while advancing my career So many different office locations, customer segments, markets that provide a breadth of opportunities for employees to drive and grow their careers. Strong female leadership across functions in the org and an open and supportive environment.” —Current EmployeeSee Open Jobs12. UBERWhere Hiring: San Francisco, Las Vegas, Singapore, Ahmedabad, Chennai, Tokyo, Seoul, Hyderabad, Mexico City & moreWhat Roles: Sr. Sales Operations Associate, Account Representative, Account Management Executive UberEATS, Enterprise Sales Manager, Sales Recruiter EMEA, Head of Sales Singapore – UberEATS & more.What Employees Say: “Besides working with smart, dedicated and talented people, the best part of working at Uber is just how real your work is. Every day, I see people using our products and can experience the outcome of my team’s hardwork. The freedom you’re given is also amazing. If I want to travel, I can do so. If I have an idea for a project/feature/initiative, I can design and get help building it. If I want to user test my designs, they’ll find people for me to do so. If I want to further my education with a class/conference/whatever, they’ll pay for it. I also have a very good sense of how to progress and grow here which is important.” —Current Product DesignerSee Open Jobs

Why Are Airport Greeters Important? Airport Greeters FunctionCell Phone Lots : Most U.S. airports provide cell phone lots that allow meeters and greeters to wait in their car until they get confirmation that their arriving party is at the terminal curb.Cell phone lots are especially beneficial for meeters and greeters waiting for international arriving passengers who may get delayed in the CBP area.Traffic enforcement for private vehicles on the international terminal arrivals roadway is particularly important to prevent long dwell times associated with waiting for customers or meeters spending excessive time reuniting with customers.The availability of free WiFi is important to many customers, especially foreign visitors who do not have U.S.-based mobile phones, to let family and friends know that they have arrived safely.#exit #flight #meetingSome arriving passengers will be looking for a person or group waiting to meet and greet them at the arrivals hall.The arrivals hall is the point at which passengers enter the non - secure area of the terminal and officially arrive at their destination.This covers the international arriving passenger whose final destination is the community served by the airport at which they arrive in the United States.When their flight is ready for departure, you will take them to their gate for boarding * Assist passengers when they arrive on an inbound flight by meeting them at the gate and coordinating with their driver to be ready curbside when they land.Connecting Flight versus Exit : While the physical space of CBP varies in size and configuration from one airport to the other, the CBP typically presents a major decision point in the passenger journey whether to exit into the United States or find a connecting flight.#International #Terminal #designInternational Arriving Passengers 117 For airports with more than one terminal, listing the terminal name is useful, especially for connecting passengers.This concept is also being considered at larger airports, such as Seattle - Tacoma International, where new international arrivals facilities are being designed.This process has been implemented at Austin - Bergstrom International Airport and is the basis of the design for the new Terminal 1 international arrivals facility at Fort Lauderdale - Hollywood International Airport.As a Airport Greeter, you will be responsible for greeting and checking passengers arriving and departing across all terminals at Newark Liberty International Airport ( EWR ).International arrivals facilities in the United States almost inevitably require building level changes to separate international arriving passengers from departing passengers.#Requirements #Basic #expectations #needsBasic Requirements Welcome Signage : The first piece of information an arriving customer needs for successful way-finding is their starting point. [0]Customer Needs and Expectations Drivers leaving the airport bring with them all of their experiences and expectations about roadway design and traffic control. [0]Basic Requirements Greeting Customers : The initial person - to - person interaction should occur as customers exit the passenger loading bridge and enter the terminal facility.Each section identifies the passenger needs and expectations and a description of the basic requirements, notable innovations, performance requirements ( where applicable ), and implementation considerations for each step of the international arrivals journey.Basic Requirements Meeter / Greeter Area : In the arrivals hall, the first impression for the customer is the meeter/ greeter area or lobby. [0]#control #passport #gate #journeyOne of the key measures of customer service in the arrival gate to passport control journey segment is wait times at passport controls. [0]The arrival gate to passport control journey begins when passengers deplane at the arrival gate and ends when they reach the passport control hall.The passport control to CBP exit control journey begins after customers complete passport control, includes claiming their checked baggage, and ends when they complete the CBP exit control interview.The journey from the arrival gate to the passport control hall is a key opportunity to make a great first impression on the customer.In addition to basic wayfinding, the journey segment between the gate and passport control provides an opportunity to educate the customer about what to expect and to entertain the customer.#segment #indication #occurThe items are provided in chronological order to indicate when or where they should occur in the customer experience journey segment.The items are provided in chronological order to give an indication of when or where they should occur in the customer experience for this journey segment.International Arriving Passengers 149 give an indication of when or where they should occur in the customer experience for this journey segment.The items are provided in chronological order to give an indication of when or where they should occur in the customer experience for this journey segment.Airports can make use of this dwell time to provide additional information to educate the customer about the next segment of their journey.#terminalGround Transportation Service Providers : The airport customer service training program should include the ground transportation service providers authorized to serve the airport.At a minimum, customer service expectations should be communicated to the service providers and they should be included in any incentive or reward programs that the airport operator maintains for other service providers within the terminal.While each airport has a unique terminal roadway configuration, airport customer service, operations, and planning should work collaboratively to determine the best road- way allocation that can accommodate demand and considers the customer experience.Airport customer service would likely be responsible but the airlines serving the terminal may also be involved to authorize the expenditure or to deliver the amenities.The airport customer service department should not have to coordinate with any other stakeholders as the kiosk could be used by all meeters and greeters.#information #staff #travelFrequent traveler services, such as Global Entry, require minimal customer service staff support because those customers travel regularly and are familiar with the process.The information counter consists of the customer service staff, the counter itself, and the information technology components necessary to provide the desired information, such as a computer with Internet connection.U.S. CBP website 4.2.2 Customer Service Person - to - person customer service during the pre - arrivals planning journey segment is very limited.As discussed in ACRP Report 157, developing a customer ser- vice training program that established expectations for all service providers is a crucial element in creating a customer service culture and enhancing the customer experience. [0]The recent introduction of APC kiosks, MPC, and the evolving eligibility for these services drives the need for customer service staff to be available to guide customers to the appropriate queue and to help first - time customers understand how to use the kiosks.#baggage #airlines #claimOther elements of the customer experience include baggage delivery wait times, free baggage carts, baggage porter services and airline baggage service offices.However, airlines that provide only one or two international flights per day generally do not provide baggage services in the baggage claim area but rather provide that service at the ticketing counters.For airlines that do not provide baggage services in the baggage claim hall, an information kiosk should be provided that has the local and global contact information for each of the airlines serving that terminal.At large international terminals in the United States, it is more common for the hub carriers or primary foreign airlines to provide baggage services within the baggage claim area.Customers flying on certain airlines may have a higher expectation for baggage porter services due to the more generous check bag allowances of those airlines.#percent #said #time #distancesOverall, 41 percent of passengers said that short walking distances were very important, 48 percent said that short walking distances were somewhat important, and 11 percent said short walk- ing distances were not important.Overall, 72 percent of passengers said that short lines at border control were very important, 26 percent said short lines were somewhat important, and two percent said short lines were not important.In the survey, arriving passengers were much more likely to rate short walking distance as being very important ( 62 percent ) as compared to departing or connecting passengers ( 39 per- cent to 43 percent ).For the most part, the airports where surveys were carried out did not provide information to passengers about walking distances or real - time estimates of wait times.#transportation #shuttles #car #groundPassengers looking for courtesy shuttles, commercial ground transportation or public ground transportation may need directional signage accompanied by signage that identifies each zone.The center provides space for passengers to queue to use the courtesy telephones for ground transportation services to hotels and rental car services.For unfamiliar passengers who may be jet lagged or fatigued, it can be challenging to find the locations for passenger pick - up, taxi stand, limo stand, airport shuttles, public transportation, and other shuttles.While many customers may utilize commercial or public ground transportation services or be picked - up by family or friends, some customers will rent a car and use the egress roadway for the first time.This portion of the arriving passenger journey segment primarily involves wayfinding and pedestrian interaction with private and commercial / public vehicles and courtesy shuttles. [0]#process #CBP #policy #determineSeveral airport departments, the CBP port director, and likely the primary air carriers will be involved in determining if one - stop CBP processing would provide a benefit worth the cost of implementation.Multiple stakeholders should be involved in the decision process because it will require the coordination of the airport, airlines, and CBP to effectively operate such a process.Airports in the process of planning and designing new or significantly renovated international arrivals facilities should contact their CBP port director to determine the best approach for conducting the exit control process because it will affect the spatial requirements for that process.While this policy has not yet been implemented in the United States, airport stakeholders should continue to discuss the opportunity with their local and national CBP representatives to ascertain the challenges and requirements associated with this change in policy and operations.#Protocol #Miami #International #AviationDesmond Alufohai is the Director of Protocol and International Affairs Division, Miami International Airport ( MIA ), Miami - Dade Aviation Department.Prior to joining Miami - Dade Aviation Department, Mr. Alufohai served as Senior International Trade Coordinator and head of the International Trade Programs for Miami - Dade County's Economic Development and International Trade Agency.Mr. Avila coordinates with Miami Dade County elected officials the reception of their guests and official guests of Miami at Miami International Airport.Her extended knowledge of the airport, the aviation industry, intercultural etiquette, international protocol, diplomacy, and governmental relations have contributed to her recognition as a resource person and instrumental asset to Miami - Dade Aviation Department.He provides training on protocol procedures at Miami International Airport to all new Protocol Officers, arranges for special handling of diplomatic pouches; checks passport and credentials of courier and accompanies through customs and immigration services.#Figure #signage #signsAs shown in Figure 4 - 12, static or digital signage can include the name of the city in addition to the airport name.Atlanta International Airport uses the same symbol on the signage for APC and on the directional signs leading to the kiosks.The images in Figure 4 - 25 show that JFK International Airport Terminal 4 uses signs with a conspicuous color to tie together the separate signs as a system for making a decision.The wide range of different representa- tion used at the airports visited illustrate this point. These guidelines can be met while also tailoring the signage to the material and color standards for the airportas sign program.#baggage #claim #carousel #hallWhile baggage carts are commonly located between the claim carousels, airport should consider staging them at the entry to the baggage claim hall so that customers can more conveniently get a cart when they enter the baggage claim hall.Basic Requirements Line of Sight and Natural Wayfinding : International baggage claim halls are typically very large spaces with several claim carousels.Basic Requirements Baggage Claim Carousel Identification : In the baggage area, the first element of customer expe- rience is identifying the baggage carousel assigned to their flight.If the baggage cart staging is consolidated at the entry to the baggage claim hall, the carousel spacing could be reduced by 3 to 6 feet.It may be challenging for passengers to locate the correct baggage claim carousel at larger airports with many baggage carousels in a wide space with views obstructed by structural columns.#infrastructure #content #implement #installation #systemAs for the cost factors, if the system infrastructure is in place, developing the content could be done in house rather inexpensively.Implementation Considerations Digital Passenger Advisory Signage : Because many vendors have a mature, proven product known in the marketplace, implementing the technology is not difficult; it is the installation.Step 2 is Content : the criteria for content development may vary by airport, but the basics should include making it relevant, recognizable, and engaging.The installation of a welcome sign kiosk is typically a simple process requiring very little infrastructure or equipment, primarily a computer, printer, and the kiosk enclosure, along with an electrical outlet.For airports with a full CMS this notable innovation is relatively simple to implement, but if it is a common platform that does not allow customization, then a full digital system deployment is required.#required #carts #ramps #slope #maintenanceThe ramps and sloped floors ( shallow ramps that do not require landings ) provide much greater capacity and are not subject to periodic maintenance issues; however, they take up substantially more space due to the gradient requirements.Ramp slopes should be between 1:20 and 1:40 ( depending on the distance ) to provide a comfortable gradient that does not require assistance for customers in wheelchairs or is too arduous for elderly customers with baggage carts.Special baggage carts with locking casters or automatic brakes are required for use on these devices, which typically have a steeper slope ( normally 20 degrees ) and therefore do not take up as much space as a ramp.Also, duplicate moving walkways ( or other contingency plans, such as electric carts ) should be considered for longer distances ( between 1,000 and 2,000 feet ) as periodic planned and unplanned maintenance is required.Sources:Chapter 4 - International Arriving PassengersProtocol & International AffairsGlobal Airport Concierge - Airport Greeter - Newark, NJ | Chegg InternshipsAirport Greeters

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