Customer Service Resume Objective. Customer Service Resume Objective: Fill & Download for Free

During 2000 to 2002 I was the human resources manager of a small software company in the Bay Area of California. My duties were typical of an H.R. Manager, which included compliance with all employment laws, developing job descriptions, handling employee complaints, sexual harassment problems, handling payroll and payroll disputes, and so on. In addition, as usual, I was responsible for finding and submitting candidates to management for open positions.One day I received a beautifully packaged resume. I say packaged because it was wrapped in unusually pretty paper. Inside was the most eye appealing resume I had during my decades of hiring ever seen. It was a large 8 1/2″ by 11″ thin notebook and the outside was beautifully hand scripted. I no longer remember the exact words, but they were something like this: “Inside You Will Find the Most Qualified Individual You Have Ever Evaluated.”There were literally dozens, if not a hundred other resumes on my desk for the position of sales manager besides this one. But, and of course, I read this one right away, not first, but within the first ten.Inside was a neatly typed two page resume on sheep skin like paper about a 45 year old woman who had recently divorced and had been a home maker all her life. She entitled all her household and home duties as:Management: and about her duties managing a home, grocery shopping, fixing meals, getting husband and kids off to work and school, and so on.And she delineated each and every category by tying it into my ad for a sales manager.Naturally, the first thought was that she didn’t qualify for sales manager, and, in fact, I didn’t think she qualified to work any position in our firm.That night after I left late from work I couldn’t keep from thinking about her. The next day I called her and had her come in for an exploratory interview. I told her she didn’t qualify for the sales manager position, but that we had other openings and maybe she might fit one of those.When I first saw her, she was the spitting image of what I thought a 45 year old mother of three home maker should look like. Not very tall. Somewhat plump. Not actually pretty, but not homely either. She wore a regular dress without frills. But what amazed me most about her was that she looked so clean. Know what I mean? That clean shiny look some people have. An Ajax glow! It was uncanny.And then she began talking; her voice was actually melodious. I mean that. It was soft, but at the same time seemed so pleasant that I sort of melted from her vocal charm.Not to belabor this because I’m catching myself reminiscing, we had a customer service clerk position open that called for someone with experience to handle all the questions about our products and, especially, complaints.I had two bosses, the Controller and Vice President of Operations. I convinced them that the homemaker lady would be ideal for the position. Both objected: “She doesn’t have any work experience.” But, both liked me and gave in.She got into the job quickly, learned all about our products, and gave 120% to the job. After a few months, complaint resolution was up 20% (meaning more complaints were resolved), we received letters from satisfied customers praising our customer services representative. After three months, she was promoted to group leader, and four months after that to customer services manager. I don’t know what happened after that because I left to seek other opportunities.In summary, one of the most wonderful employees I had the chance to hire resulted from a very unusual and well written resume.

RESUME TIPSObjective:One aspect within a resume I like to see if some evidence of success from self-initiated projects that the applicant has taken on themselves. Taking a risk that the average person would shy away from? Document that, all of it, and show me the steps you took along the way. This to me demonstrates that no matter what role you're hired for, you'll be driven to keep going and pushing to success.Focus On the Bullet Points:You have approximately one page, two at best, to highlight the best of your hard work and accomplishments over the last four years and then some. Write little about the internship or past employment position requirements and focus on loading up your bullet points with tangible details on how you were able to demonstrate initiative within that job title.COVER LETTER TIPThe cover letter should discuss why the candidate is a good fit for the company, what they love about the company, and how they can make a difference. Three quick sent many recruiters lose interest. If it’s too impersonal or vague, it will be irrelevant. Applicants must be quick, but detailed and relate directly to the company.

I speak as an employer:—I’ve read this kind of ‘objective’ nearly every day for more than 30 years, and it’s meaningless.Your job objective literally isn’t to ensure customers are satisfied in any kind of manner with etc, etc, etc. That’s really the objective of literally anyone, be they self-employed or working stiffs.Perhaps something like this as food for thought:—“Objective: For the next 5 years, to remain in Customer Service positions in a retail environment with day-to-day booking and execution support and some managerial or supervisory responsibilities for Customer Service teams.”First, I could see how long you’d want to remain in that certain area of work. Then I can see you want some higher responsibilities without entirely giving up frontline work.