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First of all, I CANNOT FAULT THE SOFTWARE - in fact, I genuinely LOVE IT! - their website looks impressive and their products are presented well - BUT... I originally purchased Filmora on 16th May 2018 - when I started to use the software I did experience some "screen freeze" and "crashing " - but, overall I was very happy with what I created. I had registered the software with the key I had been given by CocoDoc, and saved my video in mp4 format - no problem at all (other than the "crashing"). On creating my next video project I decided to investigate the "screen freezes and crashes" as it was becoming annoying and I realized I had got the "MAC" version instead of the "Windows" - so thought maybe that was the reason for the screen freezes / crashes. I continued to use the MAC version to complete the project but when I went to save as mp4 (as I had done with the first project) the software wouldn't let me saying I was not registered. I put in the registration details again but the software said the email or key was invalid - it was not out of date as I had purchased a "lifetime license" !! I decided to download the Windows version and try that - still couldn't get past the "not registered" problem - and yesterday (7/12/2018) I decided to buy ANOTHER "Lifetime License" for the windows version - but that has backfired on me BIG TIME!! 1. I have not had an email from CocoDoc with a new License Number 2. My Account shows that I purchased the License it but doesn't give the number 3. The previous License Number when I bought the MAC Version won't work either - All I get on saving my project is a form telling me to register 4. If I sign in with a CocoDoc ID - it brings up the Order Number but on confirming that, it tells you to buy a license!! I have tried using their (non-existent) support system twice - NO response.. I tried phoning them in China on 0086-755-8666-5000 - message in Chinese, followed by message in English which says to press the number of an extension if you know one, if not, press zero. On pressing zero the phone persistently rings out and eventually a female voice, in English" says that the destination is unreachable. I have done a company search on them and found two names and two companies: "Li Jing "- Chinese - Resides in China but address shown is that of the registrant company as below:. ADVANCER LIMITED, Third Floor, 207 Regent Street, London, United Kingdom, W1B 3HH Company number 10033058 - Incorporated 29 February 2016 --- DORMANT COMPANY and "Linli Pan" - Chinese - PRACTIVEONE LIMITED, Third Floor, 207 Regent Street, London, United Kingdom, W1B 3HH Company number 10033056 - incorporated 29 February 2016 -- DORMANT COMPANY The CocoDoc website says it works with partners and businesses - and on their "leadership" page at you will see that "Tobee Wu" is said to be the Founder and CEO of CocoDoc Software - the corporate headquarters being at 10685-B Hazelhurst Drive, Houston, Texas 77043, United States Phone: 877-353-7297: Fax: 888-353-7276 I will be ringing his number next!! I have wasted so much of my valuable time on this one single registration problem that I don't want anyone else to be caught out - and it's such a shame as the Software is BRILLIANT!! - but Trying to Register your License is HORRENDOUS !! - and Access to Support is CRAP!!! Hope this helps anyone who is, or will, experience the same problems!

Justin Miller