Blank Rma: Fill & Download for Free

A simple answer :)Make all the troubleshooting, RMA, ICR etc. processes as easy as ABC. The customer is already facing an issue, the best you can do it not to worsen it and resolve the problem as soon as possible. Use easily understandable language while giving the troubleshooting instructions, if you really have shipped a damaged/faulty/defected whatever product… Take action and replace everything before the customer even noticed what happened:)Because after going through a 3-day RMA process with constant waiting, filling in the blanks, expertise etc etc, the majority of customers would rather never use a product any more, than go through this nightmare again.

DIY custom PC assembly is possible for many people…but…what do you do if it does not start up and you are staring at a blank screen?Now it is working but after a few days or weeks it quits working. What do you do?OK, so you figure out your graphics card had failed. Now you have to exercise your warranty. Hopefully, you registered all of your PC components with their respective manufacturer web sites. Then you can contact the GPU company and then the fun begins. Get a RMA #, ship the card and wait. Maybe they send you a new card or “repair” your card.On the other hand if you bought all your parts from Amazon in most cases you may return a part to them no questions asked within 30 days. Other outlets, I don’t know. If you bought some used parts then you are out of luck.Manufactured PCs generally have up to a two year warranty and extended warranties are available.Think about it.

Call Center Antics:==========Customer calls in, says he's having problems installing his router.Okay, what step?Hold on, let me pull it out of the box.Unwraps box.Okay, step one. Got it.Walks himself through the whole thing using the instructions.Is there anything wlse we can help you with?No, this was the best customer service ever.I'll be sure to pass that on to the people who wrote the instructions.The tech said 8 words after the customer unwrapped the box, before completing the call -- "Yes" confirming each of the 8 steps when the customer asked as he walked himself through.... I gave the tech 100% for his patience. (Debated docking him for possibly pissing the customer off at the end of the call.)==========Customer calls in with problems installing his router.Dude tried to forcably screw his cable connection into an ethernet port.Screwed up his cable connection pretty bad, too.Customer beyond pissed.Tech took the time to walk him through effectively repairing the cable line with a knife and pliers, whole slice and dice re-crimp procedure w/out cable line crimpers (including how to handle the woven metal sheath).Then took the time to do the RMA.Customer was not angry, but just okay at the end of the call.I was just amazed and stunned.Not our problem, do the RMA, get the customer off the phone...Tech provides the best service ever,AND I learned how to repair a cable line without crimpers, re-using the originally crimped end..Just awesome.==========Customer calls in late at night.QA call audit on a n00b.Tell him to transfer the call to me.Me: "Hey James, please don't mess with the new techs."J: "How'd you know it was me!!!"Me: "You're logged into MY IRC channel talking to the other guys... who's the only mod in the room?"J: "... Oh, yeah."==========Customer calls-in and wants an RMA because he waited too long to return his router to BestBuy after Christmas.Is there something wrong with it?Nope, still wrapped."We replace bad equipment, we don't do refunds. We don't know how much you paid at your local BestBuy.""I guess I'll sell it on e-bay."==========Tech answers the phone.Starts a ticket, asking the customer questions.Mutes to say to us: "Hey, I have a customer who has the exact same name as me -- spelling and everything."Ben pipes up and says: "Russell, shut the fuck up you stupid retard, nobody cares, we know you're just talking to yourself."Russel had unmuted the call... customer heard it and asked for a manager.Initiate a QA session and start recording.Run over, jack in and take over the call.Apologize profusely and explain the situation.Without skipping a beat, the customer says:"Well tell the other tech he can shut the fuck up and go fuck himself after learning some manners. I'd like Russell to continue helping -- he sounds like a nice guy."Disaster averted.Story does not end...The customer was semi-local, and knew one of the tech centers was in our region, asked Russell which one he was at. Against policy, but with leeway to keep the customer happy, he said he was local.A few days later Russell shows up to work, a ride in a nice Ferrari. Park it out front where techs walk and clock in for their shift... Standing around talking, Ben drives up, and we chuckle (cue). Ben says: "Nice car, whose is it?" Russell #2 (customer) says: "That's a nice piece of shit rice rocket you drove up in; did you pay $24.95 to get it to sound like that?" Ben gets uppity: "Who the fuck are you?" Without skipping a beat, Russell #1 (tech) introduces them, "Ben, I'd like you to meet Russell." Ben looks blank and confused (memory jogged, but couldn't place it). Russell #2 says: "What did I tell you the other day? Learn some manners. Now: Shut the fuck up and go fuck yourself. Don't you have some work to do?" Ben's eyes lit up, then he slinked inside.Whole thing was priceless. Apparently Russell #2 gave the tech, Russell #1, a sum of money for helping him. (Probably also for helping him mess with Ben.)==========Call Center antics are as close as it gets to real life SuperTrooper stunts and pranks and provides the best entertainment while also helping people.