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What was it like to start an Internet Service Provider in the early days of the Internet?

I helped set up one of the first Internet providers in the The Philippines.How our ISP Started In The BeginningIt went live in July 1995. Strangely enough, I don't recall the day it went up. It was after days of waiting for line compatibility problems to get resolved. The connection was through a 64 Kilobits per second (yes, Kilobits, not Kilobytes) line to Sprintlink's Stockton CA Point of Presence. Sprintlink was the IP backbone of Sprint, which back then was a major US internet backbone, as well as an international carrier. The Philippines "half circuit" was handled by Philcom, one of the smaller providers. This was very expensive at US$10,000/month.We started with a Cisco 2501 router connected by V.35 serial port to the synchronous modem. We ran on two Linux servers. One was a Pentium 60 Mhz/8 MB RAM HP Vectra desktop PC running the dialup terminal server, with a multipart card from Cyclades. I wrote some Perl (programming language) code to handle dialup accounting and interaction with the the PPP daemon. The other was a HP NetServer 486 (DX2 or DX4?) chassis-type server, but not a rackmount server. This one handled sendmail for email, and INN (InternetNews) for Usenet News, which was a drain on our bandwidth even if it had little demand. Both servers ran BIND for DNS. I believe the NetServer also ran the web server. I can't recall if it was the NCSA https, the forerunner of Apache HTTP Server; or the CERN httpd. One of them also ran the Harvest http cache, later to become Squid Web Cache. Web caching was very important for us due to the limited bandwidth. We set up caches on our customer ends which upstreamed to ours. I also got into hacking into and patching Squid. I recall adding an Adaptec PCI card to the Vectra, which was straightforward, and having difficulty with the HP onboard SCSI - both of which used Drew Eckhardt’s Linux drivers.At first we had individual accounts for PCs dialling in, which we gave 30 hours a month, a standard back then, but later we decided to drop this in favor of downstream ISPs who bought local leased lines from us via router connections. We offered server-to-server connections, such as 4 hours/day part time connections with email delivered over UUCP/TCP (I think we were the only ones to do that), and, 24 hours connection where email could go straight to their static IP subnets. These accounts could access the full Internet, but of course it was very slow. (Then again, the Internet was mostly text at that time.)We also had UUCP over dialup accounts for pure email customers.For the rest of our existence until 2002, we kept using DIY servers, open source, and took advantage of our Linux skills to stay in competition.How the ISP HappenedIt all started around 1992-1993 when I met my business partner at the Ateneo de Manila University and started hacking around on stuff. In 1994, the Internet went live in the Philippines and our university and computer science department got connected. I was not involved there, just watching. I remembered wondering how it happened that people from the US were able to login remotely via telnet and chat via the talk command.One of the partners of the foundation that brought the Internet, called the Philnet Foundation (well documented elsewhere), had a commercial networking company involved. This company operated an ISP. We knew we could do better and have a true commercial ISP, and not just hitch a ride on the foundation. Some other ISPs also went up during the same time frame, in mid-1995. My partner found some backers to finance this expensive undertaking - the Internet was new, we could only use physical hardware (no cloud, not even shared web hosting at the time.). I spent the latter half of 1994 onwards making this happen, while I was finishing my last year of Computer Science Education.

What happens after AWS suspend an account due to non payment of the bill?

Ideally, we should avoid such a situation and pay our bills on time. On my personal AWS account, I have enabled auto-debit so that I don’t run into such a situation ever. I also use a lot of AWS credits and avoid my card being charged :)In case you default on your payment here is a timeline of events you will go through:Month 1 invoice generated - unpaid amount eg. $1200Month 2 Week 1 - Reminder 1 (email)Month 2 Week 2 - Reminder 2 (email)Month 2 Week 3 - Reminder 3 (email)Month 2 Week 4 - Reminder 4 (email)Month 2 invoice generated - unpaid amount $1200 + charges based on your usage in Month 2.Month 3 Week 1 - Reminder 5 and someone from AWS will personally try to contact you. (email + call)Month 3 Week 2 - Final reminder before the account is suspended. (email)Month 3 Week 3 - Account suspended. (email)“While your account is suspended, you will be unable to access your data stored in the AWS services or your running Amazon Elastic Compute Cloud (Amazon EC2) instances, and any API call you make to the AWS services will fail. However, we will not immediately delete your data stored in the AWS services or terminate your running Amazon EC2 instances as a result of the suspension. Applicable data storage and usage charges will continue to accrue.”Month 3 invoice generated - unpaid charges from previous month + charges based on your usage in Month 3.“To avoid potential termination of your account and AWS Customer Agreement for non-payment, please take action to reinstate your account.”AWS will block your access to console and APIs but your servers and data will be there. They give you two months grace period before they terminate your account and delete all your data. You can still pay the outstanding amount and get access to your account.Month 5 Week 4 - Point of no return. The account gets terminated and all data will be deleted.Want to know how to get some free credits? Check Gaurav Kamboj's answer to What are some good ways to get Amazon Web Services credit for free or cheap for learning purposes?

What do you know that most people don’t?

“A single email can change the whole system”A small incident took place a week ago with my brother.We have a Hero - Maestro Edge ( Moped), it was the time for the vehicle to be serviced.[ Image source : Google ]For servicing me and my brother went to the nearest Hero authorized service center with the service manual.There was a queue of the customers and we were standing in the same queue.The representative was too lazy and was taking a lot of time in filling a 4 line form in the service manual. We asked him to do this faster instead of wasting time and he replied.Are ha bhai kar to raha hun, abhi khade rho![Translation : Oh bro I'm doing my work, keep standing in queue.]And again playing with his mobile and doing other stuff.We ignored it and went home.At the evening we got a call that “Your vehicle is serviced please collect it back!”When we went there he kept us standing for another hour saying.Are ha yaar bhaiya la raha hun, ruko abhi etc.But this time my brother didn't ignore the issue he calmly said thank you and came back.He visited company's official website Heromotocorp[1][1][1][1] and filed a complaint against the service center.We were not expecting any thing from the company because generally millions of complaints are being filed but customers get no response from these companies.But this time it was different and we got a call within next 24 hours about the complaint from Hero head office then from the regional office and from the dealer and they requested to withdraw the complaint as they have the direct orders to terminate the employee of the service centre.We continuously got calls from the dealer and the service center to withdraw the complaint, also the person apologized us many a times over the phone and ready to come home for the apology.We didn't withdraw the complaint but wrote the mail to head office to train their employees so that they can behave well with the customers.The point here is The company is customer centric and knows how to deal with customers.I like the response rate of the company.Edit :After this incident we have received an apology letter from Hero, here is an image of the letter :[Image Source : Phone’s gallery]Again, its good customer handling.Edit 2 :For all those who are thinking that the guy is terminated, No. Here we didn’t withdraw our complaint but we requested them not to terminate him, Instead train him well so that other customer could experience good service.Edit 3:Translation of Apology Letter :To,Subject: In reference to your complaintDear Customer,We received your complaint (Complaint No: 11866–0418–46) form call center in which you have suggested that our behavior towards our customer is not up to the mark. We apologize for our behavior and inconvenience you experienced with us. We assure you that we will not give you chance to complaint in future.Thank you,Manager, Customer CareFootnotes[1] World's No. 1 Two-Wheeler Company - Hero MotoCorp[1] World's No. 1 Two-Wheeler Company - Hero MotoCorp[1] World's No. 1 Two-Wheeler Company - Hero MotoCorp[1] World's No. 1 Two-Wheeler Company - Hero MotoCorp

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