Customer Satisfaction: Fill & Download for Free

It is one thing to get a good flow of customers headed towards your business, but one of the keys to a successful business is loyal customers. Therefore, trying to maintain the customers that bought from you before may be hard in some cases. Here are some ways to keep your customers around:Reward your customers: Who does not like gifts? They are pleasant, and best of all they are free! It is a great thing to offer your customers something that will show them that you appreciate their business. It is one of the quickest ways to have them come back and buy more of your product. They will always remember the one time you gave them a gift.Send thank-you notes: Sending a pleasant thank you note, letter or email can go a long way. It shows that your customer is not just a number. It also kind of gives them that one on one interaction with your company, and that can build loyalty. It lets them know that you appreciate their business, and your business isn’t just there to take their money.Do what you say you are going to do: One thing that costumers hate is when businesses/companies lie about what they say they are going to do. As a business owner never make any promises that you cannot keep. If you make a promise to a customer that was not kept you can say goodbye to them right away. Staying true to your customers is very important, if you cannot do this, they will take their business elsewhere.Be accessible: Try your best to always be available for your customers' needs. Customers love it when they can get support/help as soon as possible. Try your best to respond to phone calls and emails as fast as you can and try to let them know that their problems are your problems. They must know that you are willing to help them whenever there is a problem.Appearance matters: Make sure your business/company looks as professional and as pleasing as possible. We do judge a book by its cover, and if your business is pleasing to the eye it will attract people. For example, everybody loves fancy restaurants because of how they present themselves. They are usually very pleasant, and people put these restaurants on a pedestal.You always want to keep your customers as soon as they purchase anything from you. The best way to do this is to make sure that they never forget you! Always be assessable to them, thank them, reward them, and look your best.

Put numbers on your accomplishments: “Improved efficiency 35%.” “Led project involving 42 engineers that addressed top 3 customer blockers.” “Maintained 95% customer satisfaction rating.”Show up to your interview an hour early. You'll eliminate stress over getting lost, you'll avoid any actual logistical problems, and by the time the interview starts you'll be so bored that you'll be very excited to talk to someone.Don't think of it as an interview, think of it as a coworker asking you some questions. You'll be less nervous, answer more honestly, be more open with your thoughts, and generally perform better.

A customer satisfaction study was once carried out, as I recall, in a Scandinavian airport.The top complaint from passengers was about lengthy waiting times for their luggage at the pick-up carrousels.The airport promptly redesigned its corridors leading from the planes to the carrousels in order to make walking distances—believe it or not—longer.As a result, passengers arrived more or less at the same time as their luggage at the carrouselsNo more complaints.