Corrective Action Form- Written Warning - Lake County: Fill & Download for Free

Hello, I just wanted to reach out in regards to the recent positive experience I encountered, with two of your chat representatives. I initially dealt with Era on September 7th, as I was having some technical issues with E signature. I am not technologically apt, as I so appreciated the two reps‘ assistance. Era was incredibly patient, efficient, and went above and beyond the call of duty, in trying to explain and walk me through the process. I became somewhat frazzled throughout, as I probably made it much more difficult than it should have been. She was gracious enough to send me links to helpful videos, and screenshots to get a better understanding. At one point when I got stuck and was having trouble with something, she offered to call me. This was such a plus as I opted for your free trial, and am not a member. I signed up, as the documents I had were in JPG format, and couldn’t be signed electronically. It was so nice of Era to go the extra mile and do this for me, as she made an exception due to my struggle. She spent several hours assisting me throughout the whole process. She waited accordingly, as I needed to refer back and fourth to my documents, to continue the chat. I also need to mention that, she assisted me almost an hour past her shift, for which I felt so embarrassed about. It really takes a well rounded, loyal, and dedicated individual to offer this level of pristine customer service. You should feel very lucky to have such immaculate employees, who value what they do. Later that same night, I continued to chat with Maria, as I ran into a few more issues. She also was so commendable in assisting me, and was beyond proactive in sending me links and screenshots to guide me, as well. I was having some problems uploading and saving my documents, and with the signature process. These steps would be very easy and not rocket science, though, I just have difficulty grasping the tech stuff. Maria was an absolute Rockstar, and also exceedingly patient. As I wasn’t able to separate the documents I needed to sign due to the format, I had to download a huge 60 page file. Needless to say, it was an arduous task to sift through each page, in search of the required signature areas. Maria was so attentive and patient, in allowing me to go through the documents, and continue the chat, thereafter. This happened multiple times throughout the process, as there were long pauses on my end. Maria was so loyal and determined to get me through, as she knew I was desperate to get this done. I even intercepted my information with her, so she could view and assist me in making sure all of the signatures were in place. She also allowed me the time to save and email the documents to my attorney. She chatted with me for over four hours, which was extraordinarily gracious of her. She had just begun her shift when we began our chat. These two representatives most likely needed a break, as I detained them for way too long. They both deserve mad props for their outstanding service. A raise and bonus would certainly be warranted.🙏🙏👍👍 They were both exceptional. 🙏🙏👍👍I didn’t get an ID number for the two young ladies, as I hope my mentioning their names, is sufficient. Please let me know if you require anything else from me. I hope it is acceptable that I mentioned both representatives in my email, since they are equally in chat. Please stay well, and safe. All the best to your families as well. 🙏🙏

Justin Miller