Product Sales Customer Satisfaction Survey: Fill & Download for Free

The awareness stage of a customer journey is at the same time the top stage of a sales funnel where you try to raise awareness of your brand to generate leads and in the result gain new clients.I think that to align the content of your blog posts to the awareness phase of the customer journey, you could try to run website surveys on your blog and ask your visitors about:topics they would like to read abouttype of content (articles, infographics or maybe videos?)style of message they prefer (informative, educational, serious?)Don’t forget to ask your visitors to leave their emails or subscribe to your newsletter (if you run one).It is a huge challenge to write creative blog posts on a daily routine that won’t be too vague but understandable at the same time.Try to remember, that the awaness stage of a buyer’s journey is when you need to build awareness and gain trust of your visitors. Don’t talk about your product yet. Focus on their goals and educational content.If you’d like to learn more about how to understand your leads, prospects, and customers across all stages of a buyer’s journey you could register to this webinar.I also recommend you this article about Customer Satisfaction Survey and how to become exceptional at writing.

I’m the head of customer experience at Re:amaze. If you’re looking for customer communications / helpdesk software that’s easy to use, makes a great impression with customers, highly scalable, cost effective, and has strong core features, definitely check us out.Re:amaze is designed to grow with your business so you can handle customer service, proactively engage customers for lead generation and nurturing, educate customers with FAQ articles, and measure customer success with features like automatic satisfaction surveys. Re:amaze can also help you consolidate multiple customer communications channels.Pricing is extremely simple. We charge only by the number of staff agents you add. Everything else is unlimited. No limits on emails, channels, engagement messages, etc.Re:amaze is basically intercom’s Respond, Engage, and Educate products rolled into one platform but with very little compromises. See:Re:amaze Inbox, Chat, Live, and FAQ for details on each of our core features.Designed with customer service teams, sales teams, and marketing teams in mind, Re:amaze is a great alternative to consider for your growing business.Chat (real time and live)EmailFacebookMessengerTwitterInstagramMobile SMS/MMSHosted Help Site and FAQCustomer satisfaction surveysCRM with data API functionalityWorkflow automationMulti-brand managementRoles and permissionsResponse templates, auto-replies, team monitoring, reporting3rd party apps like Stripe, Slack, HipChat, MailChimp, Google Analytics, G-Suite, Klaviyo, GitHub, Shipstation, Shopify, BigCommerce, Wordpress, Twilio, etc.and much moreIf you are interested in the embedded features, we offer several formats:

Customer satisfaction is an important key to the longevity and growth of a business. The more you keep your customers happy, the more they are satisfied, the more they become loyal and the more likely your business will become successful. But, with the increase in competition and other factors, customers’ expectations are fast evolving thus, customers’ satisfaction changes too. If you are not paying attention on these factors, you will have unhappy customers who will most likely leave and never buy again.Autotask mentioned in a post that although 85% of service providers rank customer satisfaction as a high priority metric to track their business health, only 10% are using customer satisfaction as a metric to determine their most valuable clients. There are some great metrics to measure customer satisfaction that can be applied in business:1. Overall customer satisfactionThis is to gauge the overall satisfaction of your customers to your brand or service. Of course, every business aims for 100% satisfaction, while working on your goal, you can track if your overall satisfaction is going in the right direction.By using customer satisfaction score (CSAT), you will perceive the opinion of your customers to your brand or service relating to quality, reliability, and if your customers’ needs have been fulfilled. Dissatisfaction means purchase regret while an overall satisfaction relates to outcomes like customer retention, referrals and high profitability.2. Customer loyalty measurementCustomer loyalty is the positive result of overall customer satisfaction. Loyalty generates great opportunities to a business, a loyal customer will continue to make repeat purchases, will likely refer you to her friends, and an advocate of your product or service.Loyal customers are your business great assets, thus, it is important to keep track by measuring customer loyalty through Net Promoter Score (NPS). This is the most popular metric of measuring customer loyalty. It indicates the likeliness of your satisfied customer recommending you to someone. Respondents indicate their answers by giving a score on a scale from 0 to 10. Through the result, you could determine your promoters or those loyal to your brand who will likely buy again or recommend you to someone, the passives or those who are quite satisfied but can be easily wooed by competitors, and the detractors or your unhappy customers.3. Customer Effort ScoreThis is the method used to ask customers for the effort that took for their issue to be solved. The aim is to lower effort score, making your customers’ journey easy and hassle free will improve customer satisfaction.CEB mentioned in a post that a customer effort score is a better predictor of loyalty than the net promoter score - with 96% of customers reporting high-effort experiences becoming more disloyal in the future, compared with only 9% of those with low-effort experiences.4. SurveysSurvey is the most common method of collecting feedback from your customers. It may be in the form of in-app, post-service, or email surveys.Achieving high level of customer satisfaction is one of the top goals of any business and to realize this goal, is to provide an excellent customer service that aims to keep your customers satisfied. You have to make sure that your customer service team is equipped with the right tools that leads to achieving customer satisfaction. They should have a complete 360-degree view of the customer for better conversations and a better customer experience as a whole. An efficient customer service will not just focus on the CRM since it is equally important to have tools with other applications that will make their team more efficient with their job. Among the list is the computer-telephony integration or CTI which automatically logs and connects data to the CRM, viewable through a single, popup feature.Tenfold, which initially was a CTI that improved phone workflow, took these features and applied it beyond sales. It has evolved into a software that captures interaction from all communication channels (phone, text, email, live chat) and combined it with aggregated data from other systems of record such as ERP and help desk then display everything in a single, unified view.