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Priceline.com left me with a very bitter taste in the mouth recently with their terrible customer experience, forcing me to vow to never use them again. This is despite good trips I’ve had in the past using them in beautiful Hawaii islands. I have documented my entire bad experience combined with terrible customer service in this post: Why I am never using Priceline againHowever I will try to retell some of it here to summarize. However before that I’ll clarify- I barely ever count customer service as a deal-breaker. I eat at many restaurants with crappy service, and keep coming back as long as the food tastes good. I write positive reviews for hotels, travel sites as you can see on my reviews pages at TripAdvisor and Booking.com. Having a bad customer experience in itself isn’t a deal-breaker for me, it’s how they handle it. And in my case, I believe Priceline showed nothing but contempt for the customer.Image: Ramada where we’re supposed to stay, but never couldAt 12:30 am on the night of 15th February we checked into Hotel Ramada, National City, San Diego. We were supposed to stay here for 3 nights. Except the front-desk informed us despite having a “confirmed” reservation they were oversold for the night, and there wasn’t much they could do about it. Aghast we asked what the resolution was and it started the classic lack of accountability battle as she pointed we needed to call Priceline.com and they’re in-charge of finding alternate accommodations for us. So I did call the representative listening to dreadful sound of waiting music. I was on hold for 20 minutes, where I assumed he’s looking for hotel vacancies for us. When he was back on the line he had some shocking words.Rather than finding a place for us, they’d end up cancelling the entire three-day reservation. So now we don’t have a place for three nights.Customer representatives don’t have the authority to make reservations for us, and it’s our duty to find alternate accommodations. Worse, we would not be compensated for the cost of hotels.Out of the grand sum of $ 1365 (flight + hotel + car) we paid, the company would refund us just $237.15, as according to them that’s the hotel part of the reservation cost.Making a hotel reservation on the last day costs much higher than the initial booking cost, especially on a long weekend. None of these arguments convinced the representative at all that he should do anything more apart from customary “sorry for inconvenience”. When he continued with the lack of authority slogan, frustrated I asked for manager who’d have a higher authority. After being apparently transferred, waiting on phone for another 20 minutes the phone just muted on the other end.Later Priceline.com demonstrated their bad support wasn’t an anomaly. Despite their written refund confirmation of $ 237.15, I only ended up seeing $ 201.18 in my credit card. After gathering the energy to call customer support again 4 days later, I was initially just told I was approved for only a “partial refund”!!!I continued discussing with her how even the “full refund” amount was insufficient given the hassles we faced. After being apologetic, she remarked we weren’t eligible because it was a “cheap deal” and “undisclosed reservation”. On prodding to explain jargon, she claimed it’s a reservation where you don’t know the hotel before the payment. Except we did. And I requested again for management seeing a lack of getting anywhere. The manager starting out apologetic offered a 5% discount voucher for the next trip using Priceline.com. The amount was a smack in the face and forced us to use their service again which I was in no mood to. I politely declined. [1]What left a really bad taste in my mouth was the management policies don’t allow representative to help out the customer and there is almost no willingness to aid the customer in times of need, even when the fault obviously lies on their end. They operate with the assumption that big company will overpower the small individual customer. And that’s why I will never use Priceline.com again and urge anyone else thinking of booking travel itineraries to strongly consider if they want to deal with such customer service if things go wrong.[1] As I said, the above is a summarized excerpt from my entire story here: Nightmare experience with Priceline.com. You can read the full story there if you’re curious on what happened in the aftermath, and how I am following up.

If you are a frequent traveller, you probably know that India's Airport Authority (AAI) is very strict about airport security. People are instructed to be careful when passing through security checkpoints and be sure that their carry-on bags contain only liquids and small particles. The checks can be rigorous, particularly for international travellers or those travelling from out of the country. If you happen to be one of these travellers, you should know that some of the mistakes you might make while entering the airport could result in additional charges.The worst mistakes people make at the airport are often related to their clothing and accessories. Many people fail to check their shoes before stepping onto the tarmac properly. It often results in missing or damage to their shoes. Many people also leave their cameras, keys, or other essential items inside their purses or on their car keys. These items may prove to be quite valuable when they are lost or stolen.Other mistakes people make at the airport include misplacing their I.D. cards or forgetting to change them. Many travellers make the mistake of purchasing an I.D. card and not bringing any cash with them. It, unfortunately, may cause you to be stopped, frisked, and checked by security.Some of the worst mistakes people make at the airport include forgetting to purchase travellers' insurance, purchasing plane tickets using credit cards, or leaving luggage at the airport. When buying plane tickets, you always recommend that you buy them in advance to ensure that you get to your destination on time. It is also essential to know that purchasing airline tickets in large amounts will sometimes get you a higher fare. It is also important to remember to buy traveller's insurance before travelling as this will help you in the event of any medical emergencies while you are travelling.When buying airline tickets, it is essential to make sure you do not purchase any package deals or bundled travel options. Doing so can often get you into trouble. Also, it is necessary to remember to buy traveller's insurance in addition to your airline tickets if you have purchased any package deals. The traveller's insurance will allow you to reimburse any expenses if you become injured during your trip abroad.Finally, it is essential to purchasing travellers' insurance even if you plan to visit a country that is considered "safe" by the Indian government. It's because some countries may require that you register with a terrorist watch list to gain entry. If you're ever stopped and questioned by the airport, you may need to prove your identity. Buying traveller's insurance will help you out if you need to provide documentation proving your identity. However, these are the three biggest mistakes people make when purchasing airline tickets.When you book air tickets with La Ramada World, our customer service reps ensure you have hassle-free smooth airport check-in & checkouts. .