Employee Call Recording Consent: Fill & Download for Free

In the US, an employer can fire you for no reason or for any reason. There are a limited number of exceptions. Those exceptions include specifically protected classes. That is race, religion, age over 40, sexual orientation (in a limited number of locations) and so on. If an individual faked something to get you fired, you might have a lawsuit against that individual person. But your employer, since they don’t even need a reason to fire you, isn’t going to lose a lawsuit because they fired you for a made up reason. Unless that reason is to hide the reality of firing you for being part of a protected class.I agree with the person who warned you about your call recordings. If you recorded those calls in a state which requires all-party consent, or the person you recorded was in such a state, you are in for more trouble than it is worth and it is unlikely you could even use the evidence. So be careful about revealing the existence of those tapes until you are sure you didn’t break the law when you recorded them.The only way to know for sure if you have a case is to consult with an employment lawyer in your jurisdiction. But I have to agree with the assessment of the others here. I don’t see much to go on based on what you have told us.

I have a good friend. She was a fellow freelance writer and a beautiful soul. Lets name her Chandni.She had a boyfriend, who was doing well in his own venture. Lets name him Karna.Karna belonged to a different caste. His mother was not so fond of Chandni, even-though she consented for the sake of Karna.One day, he had a school get-together. He met his old friend, who belonged to his same community. Lets name her Riya.Riya had said that she is working in an MNC and earning 30k per month.Riya started getting attracted to Karna. She broke up with her then-boyfriend for him. Lets name him Abhinav.Riya managed to get sympathy from Karna stating that Abhinav was not treating her properly.As time went on, Riya started flirting with Karna. Karna thought she was joking and informed everything to Chandni casually.Chandni understood what was going on and warned him. But Karna just said this, “She is working in an MNC. She is more matured than you. Stop being jealous!”Chandni tried informing his Mom. But his Mom just replied, “She belongs to our community. So stop finding faults with her.”One day, Riya’s father got ill. Riya asked 4000 rupees from the guy for treatment.Inspite of Chandni’s warning, he paid that amount.Once Riya’s father recovered, he asked Karna to marry Riya. The family made these demands:-That Karna marry his daughter and take care of their family expensesThat Karna adopt their younger son and pay for his educationThat Karna cut all ties with his own family after marriageIt was revealed that the family just wanted to trap Karna.When Karna confronted Riya, she tried to emotionally blackmail the guy. Her mother was supporting everything.When he refused, Riya had told him these wonderful lines, “If you don't marry me, I will file a fake eve teasing and molestation case on you. Then your career and reputation will be destroyed.”The call was auto-recorded.Karna was shocked. He told everything to Chandni.Chandni got very angry, met with Riya and confronted her. When Riya asked sarcastically, “Do you have any proof?” She told her about the call recording.“Don't you dare chase my guy!” Chandni said and left. Riya was left speechless.I just want to say something:-Not all MNC employees are gods. And not all freelancers are some hippies. Keep your double standards with yourselves.Just because we care for you does not mean we are jealous. We know girls better than you. That's why we warn.Stop judging someone based on caste. It is only human values and character that matters. Not their caste.You can't use a guy for your benefits and treat him like trash.Don't ever misuse law in favour of your selfish motives. It might get invalid for someone when they are in real need.Appearances are deceptive. Do not trust everyone blindly.This sort of double standards, stalkers and hypocrites disgust me.

Before learning the best way to record calls (which I will address), it’s important to know call recording laws, and the best practices sales organizations can implement to adhere to those laws without awkward situations arising.Here’s a primer in plain English.Each state in the U.S. subscribes to one of the following call recording laws:All-Party Consent: All parties participating in the conversation must consent to recording. This includes both the person doing the recording (the sales reps), and the person(s) not doing the recording (the prospects or customers).Single-Party Consent: At least one person in the conversation must consent to recording. That participant may be the one doing the recording (the sales rep), so long as they participate in the conversation. So, for employers, letting your employees know up front that you will be recording their calls checks the box here. We’ve seen many companies require new employees to sign a release form that their calls will be recorded, which is a recommended best practice.Single-Party Reserved: Single-party consent laws apply, but only when the call is part of “the normal course of doing business.” If it’s not a call that relates to the normal course of doing business, then all-party consent law applies. This law was implemented to prevent against illegal wiretapping. In other words, if sales calls are what you’re looking to record, you’re in the clear for single-party reserved states, since sales calls qualify as “the normal course of doing business.”Call Recording Laws by State (U.S.)All-Party Consent StatesCaliforniaNevadaWashingtonMontanaIllinoisFloridaPennsylvaniaDelawareConnecticutNew HampshireSingle-Party Reserved StatesMassachusettsMarylandMichiganSingle-Party Consent StatesAll other statesBest Practices for Notifying Your ProspectsScheduled CallsVerbal: At the beginning of a scheduled call, try asking your prospect “Do you mind if I record this conversation so I’m not scrambling for notes?” We’re yet to come across a prospect that declines when done in this way.Calendar Invite: Included in the calendar invite you send for the sales meeting, let the prospect know you plan on recording the call, and that if they wish to not be recorded, to let you know. Note that for this to quality as notification, the prospect must give consent (i.e. respond to your email affirmatively or verbally consent when the call starts).Recurring Tone: Have a faint beep tone recur throughout the call per FCC regulations (between 1260 - 1540 Hertz, lasting 170-250 milliseconds, broadcast for both sides to hear every 12-15 seconds).Unscheduled Calls (such as prospecting calls)Verbal: Delivering a verbal notification on an outbound prospecting call can be tricky. The best way we’ve found to do this is by saying “Hi John, this is Roger calling from Gong on a recorded line… Did I catch you at a decent time?”Recurring Tone: Have a faint beep tone recur throughout the call per FCC regulations (between 1260 - 1540 Hertz, lasting 170-250 milliseconds, broadcast for both sides to hear every 12-15 seconds).Now that we’ve addressed how to be legally compliant and how to notify prospects in an un-awkward way, here are the best ways to actually go about recording:The best way to go about recording is doing it in a way that captures the recording without disrupting how your salespeople work (salespeople hate manual process and changing their habits).Best Ways to Record SDR CallsThis is an easy one because SDRs are usually using a tool that records their calls automatically. Dialers and sales engagement solutions (InsideSales.com, SalesLoft, Outreach.io) all do this. Most phone systems do this as well.Many of them also have a setting that allows you to only record the rep’s side of the conversation when call into two-party consent states, which allows you to a) comply with the law without friction, b) still capture the recording, and c) not have to notify the call is being recording on a cold call.Best Ways to Record Scheduled Sales Calls (Account Executives, Customer Success, etc.)Many sales leaders have tried and failed to get their sales reps to record their GoToMeeting/Webex calls. But that process has many “broken” steps:Reps have to remember to hit the record button (they rarely do)Reps have to download the recording and deal with storage issues)Reps have to upload the call to a cloud storage directoryManagers then have to deal with a clunky directory to review calls. And raw call recordings are incredibly time-consuming and un-user friendlyDisclaimer: I run Product Marketing at Gong.io, which is the #1 conversation intelligence platform for B2B sales teams. And it’s by far the easiest way to get scheduled sales calls recorded (and used).Automatically Record: It starts by “scanning” your sales reps calendars in search of upcoming sales meetings. When each sales call happens, Gong “auto-joins” each call as a separate meeting attendee to record. The sales rep doesn’t have to remember or actually do anything. It happens in the background.Transcribe & Analyze: The technology then makes call coaching scalable and time-efficient by allowing you to zero-in on key moments with keyword search and topic labeling.I’ll ease off the pitching now. I hope this answer was useful to you - both in terms of learning call recording laws, how to comply with them in a way that avoids awkwardness, and finally how to actually record calls, and make use of them to drive sales effectiveness.Good luck!